asteriashop.com Reviews 29

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT PURCHASE. The mask is a piece of crap (only worked ONE time) and the company doesn't respond to return requests despite promises that it can be returned within 30 days and that it's warrantie... See more

Rated 1 out of 5 stars

I place an order in august, and i didnt get anything since. I ask two time for a refund and no answer. #2786. I will take legal actions if i dont get my money back. Je comptes prendre des mesures... See more

Rated 1 out of 5 stars

I have also placed an order since August 2020 and have not yet received my order. I have sent several emails that remain unanswered. The site is no longer operational. I will wait another week before... See more

Rated 1 out of 5 stars

I ordered from thins company in March 2020. I have emailed customer service numerous times. At first They responded and blamed the slow shipping on Covid but then after a couple months they stopped re... See more


Contact info

1.5

Bad

TrustScore 1.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

July order, money gone, no word from them since

Ordered in July they took my money that day and no word from them since. I have sent countless emails and no response. I am filing a claim with my credit card company. They are scammers and have ripped off thousands of people. They are deleting the IG comments and even reported my IG account so I could not leave more comments (on anyone’s IG accounts, even friends). They did this to me twice. Very annoying they can get the IG admins to do that, yet those same IG admins do not take down their scammer account.

20 September 2020
Unprompted review
Rated 1 out of 5 stars

Fraude - No compres - SCAM DO NOT BUY!

[English below] Hice un pedido el pasado mes de agosto, por suerte algo me olí, por lo que pagué con una tarjeta de crédito virtual. El pedido nunca llegó, ni nunca confirmaron su envío, eso sí, cobrado desde el primer día. Denunciados a la Policía y VISA me devolverá el dinero. NO COMPRES! Visita su perfil de Instagram (@asteriashopcom), lee los comentarios de las publicaciones, hay MILES de opiniones sobre lo mismo.

Actualizo 4 horas más tarde: ASTERIASHOP: ¿Ahora respondéis al comentario y os interesáis por el pedido? ¿Por qué no respondéis al mismo pedido o al ticket que os abrí hace semanas? No te pienso dar ningún dato por aquí, voy a dejar que la Policía y VISA hagan su trabajo.

Nueva actualización!: Parece que los señores de Asteriashop tras leer esta opinión se han dedicado a borrar todos los comentarios negativos que tenían en su Instagram. Ya no tienen ninguno, y tenían cientos. No compres, quedas avisado!!

Si os sirven para denunciar, estos eran los datos que había públicamente en su sección de Política de Privacidad:

ASTERIASHOP
ORION ECOMMERCE LLC , 281 Oakville Dr , Pittsburgh , PA , 15220

_________________________

I placed an order last August, luckily I smelled something, so I paid with a virtual credit card. The order never arrived, nor did they ever confirm its shipment, but yes, payment charged from my VISA from the first day. Reported to the Police and VISA will refund the money. DO NOT BUY! Visit their Instagram profile (@asteriashopcom), read the comments of the publications, there are THOUSANDS of opinions about the same.

Update 4 hours later: ASTERIASHOP: Now you respond to the comment and are you interested in my order? Why don't you respond to the same order or to the ticket that I opened for you weeks ago? I'm not going to give you any information around here, I'm going to let the Police and VISA do their job.

New update !: It seems that the gentlemen of Asteriashop after reading this opinion have dedicated themselves to deleting all the negative comments they had on their Instagram. They no longer have any, and they had hundreds. Do not buy, you are warned!

If they serve you to report the police, these were the data that was publicly in their Privacy Policy section:

ASTERIASHOP
ORION ECOMMERCE LLC , 281 Oakville Dr , Pittsburgh , PA , 15220

18 September 2020
Unprompted review
asteriashop.com logo

Reply from asteriashop.com

Hey Lucas. Please provide me with your order number. When you leave a review please include your purchase confirmation.

UPDATE :
Sir you can do whatever you want. You do not have to get mad at me . I am here to help you .

Rated 1 out of 5 stars

I ordered shoe boxes early August and…

I ordered shoe boxes early August and have yet to receive my items. I’ve sent 2 emails and have yet to receive a response back. Help!

Order# ASTERIASHOP2764

Update on 9/25 - Asteriashop.com issued a refund and it has been received by my bank. Thank you Asteriashops.com. I thought I was going to be scammed out of $245.00.

17 September 2020
Unprompted review
asteriashop.com logo

Reply from asteriashop.com

Michelle Pallen-Mendiola . Sorry for inconvenience. The logistics is gradually recovering . Sorry for delays and poor customer service. Your money has already been refunded. You should have received your refund confirmation. Thanks in advance.

Rated 1 out of 5 stars

Pretty sure it’s a scam

I ordered a bicycle pizza cutter in July and still have not received it. No replies to my emails and no tracking number but my card was charged. This is a scam. Do not order from here

16 September 2020
Unprompted review
Rated 1 out of 5 stars

I ordered masks in April - this is a scam

I ordered masks in April, I was charged but got no tracking number, no confirmation for my order and have not received a single response to my requests. I have asked for a refund with no success: I have made a complaint with the Federal Trade Commission, this Company is a scam. Do not order from them, this is criminal.

My order # 1281. The product is no longer available and I have not been refunded. The order has been deleted and I cannot even access it anyone.You have no issues in the logistics, this is a scam: look at the number of people in your social media account describing same issues.

If you have issues with your delivery partner and you cannot deliver. Then refund my money, You can do it through PayPal immediately. You have charged my card and never delivered so that is criminal. I will continue to make complaints through the federal trade commission and inform people about your company in every social media I can until you refund my Money. Stop making these ridiculous excuses.

8 September 2020
Unprompted review
asteriashop.com logo

Reply from asteriashop.com

Hey Netta. Please send me your order number. I will take care of this for you. Please do not get mad at us . Logistics is gradually recovering. Delays occur.

UPDATE:
We work with suppliers from CHINA. We do not ship product ourselves. Our partner got some problems . They ship orders and provide shipping information in few days usually . This time got frustrated. We lost lots of orders in transit. Facing bankruptcy also gave us problems.

Rated 1 out of 5 stars

Ordered knee supports over 2 months ago…

Ordered knee supports over 2 months ago and have heard nothing back, this outfit is a scam do not your money. No response to any of my emails. Even paid the extra 3 dollars for priorty tracking . Do not buy from them

31 August 2020
Unprompted review
asteriashop.com logo

Reply from asteriashop.com

Michael McLaughlin .Sorry for poor service. I tried to refund your money . There is a system error. Please send us your paypal information . We can send it back through paypal. Thanks in advance.

Rated 1 out of 5 stars

Nail fungus brush

Hi I ordered a nail fungus Brush from asteriashop over 2 Months ago and have recieved nothing and no response to all of my emails avoid at all costs I ordered on the 8th June I can’t find the order no

20 August 2020
Unprompted review
asteriashop.com logo

Reply from asteriashop.com

Hey John. We would like to ask for a sincere apology for any inconvenience this may have caused you.Current circumstances caused by coronavirus outbreak did not let us deliver some products to our customers in our usual time frame. Also, we could not keep in touch with our customers because of unexpected technical problems with our mail service.Please update your order number here i ll check what is going on.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look