Assossfactoryoutlet Reviews 2,024

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The products are great, but…….. if you wish to return anything or wish to deal with after sales, they are an utter disaster. I bought some bib shorts from them and was told that a carrier wo... See more

Rated 1 out of 5 stars

Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic.... Waardeloze service en hele... See more

Rated 4 out of 5 stars

Love this site to pick up excellent quality kit. Customer service is consistently bang on. Tracked and expeditious shipping. But ... really wish they would expand/replenish their inventory. Pretty... See more

Rated 1 out of 5 stars

WORD OF WARNING GUYS... I returned my faulty ASSOS T.CAMPIONISSIMO_S7 BIB SHORTS to Swiss Iconic Factory Outlet over 3 weeks ago. They signed for the returned item on the 13th June. I've em... See more

Company details

  1. Bicycle Store
  2. Activewear Store
  3. Road Cycling

Written by the company

The Outlet was created for Assos riders who want to obtain a personal favourite but now discontinued Assos product, for collectors and simply for cyclists who may be new to Assos.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Wheres my free cap?

Wheres my free cap? I was told 'you get a free cycling cap with every order' Imagine my disappointment when the oder arrived minus the cap!
other than that, great, quick service and Assos arm warmers are superb

2 November 2020
Rated 5 out of 5 stars

best purchase ever

I am super satisfied with my Giordana FR-C Pro Bib Knicker. This is by far the best purchase I have made and the quality of the bib is just superb. Thank you.

2 November 2020
Rated 5 out of 5 stars

They were fantastic

They were fantastic. What they have is sort of hit or miss as it is an outlet after all. Having said that the service is fantastic. Ordered on a Monday evening, splurged on shipping (still have of Backcountry), corrected order Tuesday am and had the goods Wednesday evening delivered UK to US East Coast for $21.

14 October 2020
Rated 5 out of 5 stars

3 time buyer

Purchased Assos' shorts from them 3 times now (4 pairs total). The prices are usually the best I can find on the internet, the shorts are genuine assos. Shipping is not fast or free but even factoring that in there is good value here.

14 October 2020
Rated 5 out of 5 stars

Wow! They are fantastic.

Okay, so they do not have everything in every size, everyday. But, if you want what they have the service is simply second to none. I ordered for the East Coast of the US on a Monday night, realized I had made a mistake and reached out to Verity and was able to correct the order. It shipped Tuesday. 2:00pm Wednesday, FedEx is at the front door - for $21.

Everything arrived in perfect order.

23 September 2020
Unprompted review
Rated 2 out of 5 stars

Really disappointed in my last order

Really disappointed in my last order, this was for my wife. The Uma shorts that I ordered for her were "Large" and indeed the paper tag indicated the same. The problem was that it was actually "small" as the cloth tag on the garment itself indicated. All one had to do was look at the garment itself and anyone could see that the garment was "small". Perhaps a young teenager could have fit into it. Such an obvious and out of character breakdown of quality control for Assos. What really adds insult to injury is that 1) I had to pay for shipping to me and; 2) I had to pay for shipping to send it BACK to you! AND 3) if I want to replace it, I have to pay for shipping AGAIN!!! Grrrrr! I've loved ordering from you in the past but not sure I'll go down this road again. The only positive was that you accepted it back readily.

10 September 2020
Unprompted review
Rated 4 out of 5 stars

My order arrived in 10 days from…

My order arrived in 10 days from England to Canada. The biking shorts are excellent and very comfortable to wear for long periods of time on the bike. The top is a medium but fits very small. I am a 34 bust CDN and it is tight on me, but the shorts are a small and fit me fine. So the tops seem to fit tigher than the bottoms as I am not busty!

6 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look