Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more
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Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more
Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more
Company replied
I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more
Company details
Information provided by various external sources
Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.
Contact info
United States
- aspers.com
1.4
Bad
247 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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SCAM 100%
SCAM 100%
Winning zero, not a penny. Each spin is minus, minus and minus, all slots are adjusted only in favor of this stinking trash can).
Don't make deposits in this garbage can - I assure you, you will just lose your money and do not win no any one penny.
SCAM
5 December 2021
Unprompted review
Reply from Aspers Casino
Hi Aleks,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.
We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Gemma
Aspers Casino Team
Awful experience! Not recommended!
Me and partner are regular visitors to Aspers Casino in Stratford!
We have recently noticed that following the reopening of the casino after the recent lockdowns standards have fallen considerably! The customer experience is now dreadful! We play the slot machines which are almost impossible to win on! The bonus features are rare and if you happen to be lucky enough to get one it will pay you next to nothing! They play ridiculous loud rock and old music that drives you insane and refuse to turn it down on request!
There are too many staff members and now very few customers. Not surprising! I paid £9 for a bowl of chunky chips! The ventilation system is a health hazard! It does not circulate the air properly and germs just sit waiting to attack customers. I recently got a bad cold from all the coughing and sneezing! I complained and nothing was done! They simply do not care a fig about their customers!
Sadly this casino has lost its charm and in my opinion is not a good place to go! This is evidenced by the many friends of ours that used to come and now are not to be seen for dust! Very disappointing!
20 November 2021
Unprompted review
Reply from Aspers Casino
Hi Tasos,
Thank you for taking the time to review Aspers Casino. We're sorry to hear of your disappointment after your visit to our Stratford casino.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Gemma
Unable to give this piece of crap 0…
Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fifty spins awarded on the bonus wheel never materialised absolute rip off site.
Your stock reply is just BS !, why don't you try replying to your bloody emails !!!! Useless robbing @##$$#@@%!!!
17 November 2021
Unprompted review
Reply from Aspers Casino
Hi Darren,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.
We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
My bets were accepted and when I had…
My bets were accepted and when I had won the system gave the pop up saying the bets were not accepted as they had not been placed on time even though they had been accepted before the result had been given out. This has been happening multiple times even though bets are placed on time and the system has accepted them they are rejected. I have sent an email 5 days back (i.e. 31st Oct) and still I have not received any response from them.
I just received an automated email saying thanks for getting in touch with us and they would check on my request and get back within 5 days. The case reference number which has been provided is 08874009.
6 November 2021
Unprompted review
Reply from Aspers Casino
Hi Puneet,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Absolute shambles of a company
Absolute shambles of a company, ZERO STAR.
4 November 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Don’t bother
Avoid they give you free spins and once you meet the wagering requirements they take off what you have won so not really winning anything absolute joke. Only just seen the reply and already been in touch with someone that’s why I tried to close my account but had to time out instead
3 November 2021
Unprompted review
Reply from Aspers Casino
Hi Chris,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Don’t do it, utter shambles
What can I say other than the Aspers experience is horrific!
I opened an account and deposited £300, played away on various games and turned into a £800 profit - happy days!
Not where Aspers are concerned, I tried to deposit immediately and went to sleep. The next morning I tried to login into my account to be confronted by “your account is locked, please contact support”
After three failed attempts at live chat and a phone number on the website that doesn’t connect I finally found a number I could use. I was told I needed to send verification (this had never been mentioned or emailed as they guy suggested) and once I’d done that my account would be unlocked and I could withdraw. This process he claimed would take 24 hours.
At the time of writing this, 96 hours later, Aspers are in possession of my £300, I’ve still got a locked account, customer service are ignoring emails, security team just say it’s in progress (remember the 24 hours quote!) and the customer service on the phone can’t tell you a thing!
Absolute shambles of a company, can’t wait to withdraw and close my account. Not one positive I can mention.
1 November 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
they do not give any free…
Yes I agree they do not give any free spins that you earn I have now for the 3rd time not received free gonzo quest spins . I've live chatted them twice and they've said it will be in my account and hasnt arrived in my account at all . I've emailed 4times with no response. I agree I think they just take peoples money !
26 October 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear that you may be missing some free spins.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
17/10/2021...turned up with a friend…
17/10/2021...turned up with a friend who had a stroke 5 months ago...cause his face was slopped one side security decided he was too drunk to come in, even though i was granted entry. gently debated the issue, while respectfully chatting to the manager they called for muscle - bullied out into the elevator.
absolutely disgusting behavior
17 October 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of the recent issues you experienced with us.
If you would like us to investigate this issue, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns
Kind regards,
Gemma
Aspers Casino Team
Some of the winnings are not reflected…
Some of the winnings are not reflected in Account balance. It happened twice. Earlier on 28/09/2021 which i am waiting for an answer and also on 15/10/21. Please be cautious about online Roulette. No chat support or phone support. only email. Have sent email 10 days ago but still no reply.
Thanks for getting in touch with us on 28/09/2021.
We are currently investigating the issues you have raised and aim to provide you with a response within 5 days.
If you need a more urgent answer, or if you have concerns around safer gambling, please connect to our live help or call us on our toll-free number and quote your case reference number: 08682743, a member of our Customer Service team will be happy to assist you.
Please note that replies to this email address are not monitored.
Another email reply for 15/10/21
Thanks for getting in touch with us on 15/10/2021.
We are currently investigating the issues you have raised and aim to provide you with a response within 5 days.
If you need a more urgent answer, or if you have concerns around safer gambling, please connect to our live help or call us on our toll-free number and quote your case reference number: 08780559, a member of our Customer Service team will be happy to assist you.
Please note that replies to this email address are not monitored.
Yours sincerely,
15 October 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Just stay away . Daylight Robbers
Just stay away .
this site is terrible , the whole experience is horrible from the limited games to the never bonusing games to the worst customer service ever...
gladly take your deposits but then won't give a withdrawal.
Theft is 1 word to describe this "casino"
don't register you have been warned .
5 October 2021
Unprompted review
Reply from Aspers Casino
Hi Warren,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
I was in the middle of a game when the…
I was in the middle of a game when the casino blocked my account and I still have over £1500 in there but can’t log in I’ve emailed but haven’t had a response yet
5 October 2021
Unprompted review
Reply from Aspers Casino
Hi David,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of the recent issues you experienced with our site.
If you would like us to investigate this issue, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Its ok I guess but but after doing the…
Its ok I guess but but after doing the daily spin and winning 50spins I loaded the eligible game to witch I was not rewarded them this has happened on numerous accshions now and is super super annoying 😑
19 September 2021
Unprompted review
Reply from Aspers Casino
Hi Keeley,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of the recent issues you experienced with your free spins on our website.
If you would like us to investigate this issue, or if you would like to discuss this further, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Bethany
Aspers Casino Team
No words honestly kept trying on here…
No words honestly kept trying on here about £1000 in not even had a single withdrawal it’s ridiculous i just don’t understand like i have played on all different casino sites but this one and leovegas is definitely the worst i give up on here now take my money absolutely disgusting. No words left for this site.
12 September 2021
Unprompted review
Reply from Aspers Casino
Hi Habib,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your recent experience of our games.
We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.
If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Absolutely diabolical
Absolutely diabolical, had my account frozen after trying to make a withdrawal. Wasn't informed and had to call back 3 days later after no notification, could log on yesterday but not today. After speaking to customer services was told I had to wait for them to check my bank even though they've already paid out to me, then they will reprocess and hope it works, after saying this wasn't acceptable was told "this is how it is and then she out the phone down when I said I wanted to recored her saying that..... COMPLETE AND UTTER SHAMBLES WILL WAIT FOR MY PAYMENT AND NEVER EVER USE THAT SITE AGAIN
8 September 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your recent experience withdrawing your funds.
If you would like us here in the Review Team to look further into these funds, or if you would like to discuss this further, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Fraudulent and blatant with it.
7 September 2021
Unprompted review
Reply from Aspers Casino
Hi George,
Thank you for taking the time to review Aspers Casino.
We can confirm that all our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. However, we would like to discuss your concerns further and clarify any worries you may have regarding our site. Please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Aspers Online Casino… well I have…
Aspers Online Casino… well I have played at a few other sites before, but this one is very questionable. The slots are very hard to bonus compared to other sites with the same slots. Also site crashed on at least 4 occasions when the bonus feature came in on different games! I have also played live roulette over a number of days, never managed to hit one single win no matter how I play, even across different tables. Numbers always come in when I run out of funds! Now I don’t mind losing, that’s what gambling is about, you win a bit and you lose a bit as well, but this site absolutely does not offer any sort of gaming experience. Account closed, going to find a fairer site to play
6 September 2021
Unprompted review
Reply from Aspers Casino
Hi there,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your recent experience on our site.
We can confirm that all our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. However, if you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Jack
Aspers Casino Team
Brilliant site
Brilliant site. Lots of games to choose from and no hassle pay outs. I won around 200 pounds off a 2 pound bet! Happy days.
12 August 2021
Unprompted review
Great site
Great site. Great everything apart from that wheel spin promotion. Am I the only one that always gets the notice 'you've already had your turn today' everyday but I haven't?! Lol
10 August 2021
Unprompted review
Pretty a@@e online casino
Pretty a@@e online casino, tried to register and deposit then suddenly told my 6 figure income had not passed there affordability?? Yeah thanks, I'll continue on elsewhere then is it..
27 May 2021
Unprompted review
Reply from Aspers Casino
Hi James,
Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your recent experience on site.
If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.
We look forward to hearing from you soon.
Kind regards,
Bethany
Aspers Casino Team
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