2 strikes Credit Report, More info needed,1st loan approved, no additional Info needed, made payments thru COVD-19, paid on time, paid off to Term, Now I need another loan, not so EASY this time, the... See more
Company replied
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See what reviewers are saying
Fast money but high interest rate 5 dollars every day you do not pay them back even if you are set up to make payments bi weekly when your checks actually come It is so stressful to know that u think... See more
Company replied
I chose Aspen to work with me on a personal loan because of my pre-approval status and knowing ahead of time what my monthly payments would be. This helped me with existing financial planning and the... See more
Company replied
I was in need of funds to consolidate some debt. I received an offer through the mail from Aspen Financial. I completed an easy online application, sent them my pay stub and photo I.D. Within the nex... See more
Company replied
Company details
Contact info
74 E. Swedesford Road, 19355, Malvern, United States
- 877-293-2987
- aspenfinancialdirect.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The response time was great
The response time was great. The loan was most appreciative
21 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review! We love hearing from our customers and appreciate you sharing your experience with others.
Your Aspen Financial Direct Team
Always concerned about my needs
21 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for being a valued Aspen Financial Direct customer! We're so glad to hear you've had a good experience and appreciate you sharing your review with others. We look forward to continuing to serve your needs in the future!
- Your Aspen Financial Direct Team
Highly recommend Aspen!
Very fast and easy application process and the money was there the next morning in my account!
21 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for sharing your review! We're excited to hear about your experience and look forward to helping you should you need anything in the future.
Thanks,
Your Aspen Financial Direct Team
Bad experience with customer service
My loan was approved but the money was never deposited into my account due to an input error on the checking account number. When I spoke that same day to a representative I was told that the money was returned to Aspen Financial and that I would have to reapply after the account was canceled due to returned funds. I was not able to reapply due to the original account still not closed out several days later.
I needed the money for an emergency which I was unable to get from your company after several attempts . I have since found funds elsewhere. No one from your company followed up with me after the funds had been returned to your company. I only received a generic email telling me to get in touch with a representative.
Bad customer service in my opinion.
Sincerely,
Melanie Millar
20 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for sharing your feedback with us and we apologize for the frustration this caused. From time to time, applicants enter incorrect bank account numbers on their applications. Once we are alerted by the bank and funds are returned to us, it is our process that the consumer re-apply with the correct information. Ensuring we have accurate data and safe-guarding your information is very important to us.
If you are still unsure of your current account status, or having any difficulty re-applying, please don't hesitate to reach out to our customer support team. They are available Mon-Fri from 8AM to 8PM CST. Simply call (877) 293-2987.
Your Aspen Financial Direct Team
Very easy process
20 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review! It's great to hear what our customers think of our products and services. Welcome to Aspen and let us know what we can do to assist you.
Your Aspen Financial Direct Team
Received 3 emails saying i was…
Received 3 emails saying i was approved. Then after sending my licence and pay stub I receive an email saying I'm not approved. I think it's a shady way to get personal information
20 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for sharing your feedback with us and we apologize for the confusion. Some states require additional verification of information in order to complete the loan process. For instance, in Illinois, state law requires that we receive income verification documents in order to satisfy affordability requirements in that particular state. In this instance, it looks as though you were conditionally approved, pending verification of additional documents needed.
If you have any further questions regarding your specific situation, please don't hesitate to contact our customer support team. They are available Mon-Fri from 8AM to 8PM CST. Simply call (877) 293-2987.
Your Aspen Financial Direct Team
Easy and fast.
20 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review! We love hearing from our customers and appreciate you sharing your experience with others.
Your Aspen Financial Direct Team
Reply from Aspen Financial Direct
And thank YOU for being a valued customer! We love reading customer reviews and hearing about your experiences with us. Please let us know if there's anything we can do to assist you in the future.
Your Aspen Financial Direct Team
Very helpful and simple.
20 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review! We love hearing from our customers and appreciate you sharing your experience with others.
Your Aspen Financial Direct Team
Fast and friendly service.
20 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for putting your trust in Aspen Financial Direct! We're happy to have you as a customer and look forward to assisting you with your borrowing needs.
Thank you for sharing your feedback with us!
Your Aspen Financial Direct Team
Aspen Financial is a wonderful business…
Aspen Financial is a wonderful business which has a quick and efficient application process. I was able to get help within 48 hours when I needed it most
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for putting your trust in Aspen Financial Direct! We're happy to have you as a customer and look forward to assisting you with your borrowing needs.
Thank you for sharing your feedback with us!
Your Aspen Financial Direct Team
The application was amazingly easy and…I love Aspen!
The application was amazingly easy and the funds were deposited the next day!
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for your review! We love hearing from our customers and appreciate you sharing your experience with others.
Your Aspen Financial Direct Team
So efficient and quick
So efficient and quick. Not a lot of red tape to get a loan.
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
At Aspen Financial Direct, it's our pleasure to help people with their borrowing needs. Thank you for sharing your personal experience with others. We're happy you're here!
Your Aspen Financial Direct Team
Very easy to apply and fast decision…
Very easy to apply and fast decision time.
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for being a valued Aspen Financial Direct customer! We're so glad to hear you've had a good experience and appreciate you sharing your review with others. We look forward to continuing to serve your needs in the future!
- Your Aspen Financial Direct Team
So I took out a $3500.00 loan
So I took out a $3500.00 loan, made Seven payments at $400.00 for $2800.00. Wanted to pay my loan off and was told that My Pay Off was $3800.00😡I’m filling a complaint with the Attorney Generals office, BBB and every social media site I can post my experience with Aspen Financial.
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
For confidentiality reasons, please contact our customer support team regarding your specific experience at (877) 293-2987. They are available Mon-Fri 8AM to 8PM CST.
Your Aspen Financial Direct Team
Immediate approval
Immediate approval, and low payments for a high amount loan compared to others. It hit my account very next business day. This was the way to go! Thanks Aspen Finacial
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for choosing Aspen Financial Direct for your borrowing needs! We're so glad to hear you had a positive experience. Please let us know if there's anything we can do to assist you in the future.
Thanks,
Your Aspen Financial Direct Team
So easy and helped at a crucial time
So easy and helped at a crucial time. Thanks again !
19 February 2020
Unprompted review
Reply from Aspen Financial Direct
At Aspen Financial Direct, it's our pleasure to help people with their borrowing needs. Thank you for sharing your personal experience with others. We're happy you're here!
Your Aspen Financial Direct Team
Quick and easy.
18 February 2020
Unprompted review
Reply from Aspen Financial Direct
Thank you for choosing Aspen Financial Direct for your borrowing needs! We're so glad to hear you had a positive experience. Please let us know if there's anything we can do to assist you in the future.
Thanks,
Your Aspen Financial Direct Team
Very simple & quick.
18 February 2020
Unprompted review
Reply from Aspen Financial Direct
At Aspen Financial Direct, it's our pleasure to help people with their borrowing needs. Thank you for sharing your personal experience with others. We're happy you're here!
Your Aspen Financial Direct Team
Reply from Aspen Financial Direct
Thank you for putting your trust in Aspen Financial Direct! We're happy to have you as a customer and look forward to assisting you with your borrowing needs.
Thank you for sharing your feedback with us!
Your Aspen Financial Direct Team
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