Aspecto Reviews 

357
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Went to the trafford store and enquired about expiry date on card...told i had until 2020 And nothing to worry out... False information given...when i went to use card this weekend turned out it h... See more

Rated 5 out of 5 stars

I was a bit hesitant looking at other reviews, but Aspecto were the only business selling the Barbour Duke Jacket in the colour I wanted (Bark), so I ordered online, using my credit card. I needn't ha... See more

Rated 5 out of 5 stars

Ordered Barbour jackets for daughters which I could not find anywhere. Visited Aspecto in Trafford Centre who were really helpful and suggested online. Ordered both jackets separately as one dau... See more

Rated 3 out of 5 stars

Bought a parka for my son who's at Edinburgh Uni, living in one of, if not the, biggest halls of residence. I wanted to send it directly to him, both for speed and to save on double carriage. NOT PO... See more

Company replied

3.0

Average

TrustScore 3 out of 5

357 reviews

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3.0

All reviews

(357)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all round!

I ordered a jacket which turned out to be too thin. I returned it and ordered a different jacket to replace it. In each case delivery was extremely speedy (within 24) and my refund was processed with speed and efficiency. A minor problem I had over refund of postage was also put right immediately.
Aspecto offer great customer service in my opinion and I wouldn't hesitate to recommend them.

18 April 2012
Unprompted review
Rated 5 out of 5 stars

Very happy

Easy ordering , jeans arrived next day ! Packaged well .. Excellent safe site , will deff reccomend & use again ...
Many thanks :-)

18 April 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

I had a fault with one of my goods purchased ( which i believed to be a manafacturing fault) and sent it back as requested, within no time at all i received my replacement and postage refund, really impressed. Would highly recommend!!

14 April 2012
Unprompted review
Rated 3 out of 5 stars

Great service but one of the products a totally different colour than on the website.

Great service and fast delivery as always. My only complaint is one of the products not the same colour as on website and not even the colour stated on the website, it should be red but more pink. A bit disappointed also at the return policy that the item has to be sent back and I could wait 30 days for a refund.

4 April 2012
Unprompted review
Aspecto logo

Reply from Aspecto

Hi Tracy

Thank you for taking the time out to complete a Trustpilot review. I have had a look at the red Money hoody which you purchased and our buyers called it red as they felt that was the colour spectrum best suited to this piece when it was purchased. I have checked the image on our website and it is a 'true' image of the garment but I do know that colour quality on screen can vary according to the browser and screen resolution being used to view the image.

With regard to our refund policy the invoice and terms and conditions state 'Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of your goods'. I don't believe anyone has ever waited any longer than a day with a standard return to have their account refunded.

Provided your goods are received back within the 14 day time frame and are in their original condition they will be refunded as soon as possible upon receipt.

Regards
Internet Director

Rated 5 out of 5 stars

Great Service

I ordered an item and it was shipped very quickly, good communication from customer service, excellent product!

3 April 2012
Unprompted review
Rated 5 out of 5 stars

fantastic service

always nervous about using a company i havent heard of, ordered a barbour coat which came swiftly but unfortunately too big, reordered another style in smaller size, still too big, returned both coats and they were refunded the same day they were recieved back with aspecto, not like some mail order companies who take forever to refund your money, finally got my coat that fits perfect and will defnitely recommened and use again 5* service

2 April 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Was extremely pleased with the service and delivery I received, my grandson mixed up the order but Aspecto Holdings Ltd were very helpful and everything went well.

31 March 2012
Unprompted review
Rated 5 out of 5 stars

Cracking

Just no hassle order it and cpl of days later it's here cant ask for better than that

24 March 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Prompt Service

Item was delivered within 24hours as advertised. I needed to check with Aspecto customer servcies that they had the correct delivery address as the confirmation email had some information missing but they promptly confirmed they had the correct details via return email. The item was new in stock and not available in the shops yet so I was impressed on the quick delivery. Overall no complaints - will use again.

21 March 2012
Unprompted review

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