ASPCA Pet Health Insurance Reviews 6,536

My monthly premium went from $189/month to $305/month for my english bulldog because she turned 6 years old. I've had to lower my coverage so I can afford to insure her. I think its disgusting what ASPCA is charging for coverage. You suck!!!

Was a previous customer do it was basically reopening my account

Easy of filing, quick payments, and coverage. ASPCA has coverage plans to fit most pocketbooks.

Helpful and knowledgeable contact. Easy to talk with and clarify questions.

Ease of website, payment options, and reimbursements make me feel very secure in the health and wellness of my pet.

Your website is very easy to navigate and submitting a claim is noncomplicated.

Prompt response to my claims. Keeps me updated on the progress of my claim. Notifies me quickly when a claim has been paid.

Having this pet insurance has been great. Claims are easy to submit and handled quickly.

Customer service helped to walk me through the process of filling a claim. I was grateful for the help and now will wait for my reimbursement.

I have submitted two claims. One was successfully approved and applied to the deductible.

A second claim was closed without my consent and noted that it was my request. (it was not)

A third claim was made from the medical history they requested and denied.

I resubmitted my main claim and asked that they prioritize it due to resetting the SLA by closing my original claim. They just replied again, asking which claim I would like to close? At this point, I have to believe they are using A.I need to answer emails and resolve claims.

I simply want the last claim I submitted resolved.

Advise to ASCPA: Use real humans. If you are using humans, please retrain them both on phones, emails, and claims. As someone who works in insurance claims, this experience was horrendous. If you do not have a quality assurance team, please note you need to invest in one or continue to lose members.

Please resolve my claim ASAP.

I will be searching for different insurance companies after this experience. I submitted a claim on March 2nd, submitted all the paperwork, it kept getting denied because they lost my vets notes, so 3 months later of going back and forth with them, they finally “found them” all of a sudden, just for them to deny my claim again, I submitted an appeal but just found out I was given the wrong email so I have to call back AGAIN, and was told the appeal will take another 30-60 days, mind you, I have been dealing with this for 3 months now. I pay quite a bit of money a month for this insurance just for them to give me a headache and not want to pay a single penny of any of my dogs vet bill. By the time this is all done we’re looking at 5 months to get a claim processed.

I have had ASPCA insurance for quite a while...this pet and my first pet. I have been basically happy with them because i did not need live customer service/support. Today I call with a simple question, which should have been answered on the website but is not. I was on hold for 15 minutes, then cut off. Called back and waited another 10 minutes only to get someone whose English is spotty and who could not help me.
I am angry because it has been a wasted morning. I pay a lot of money for this service and I am wondering about the value. Unless the customer service improves I will no longer recommend this company and will have to look elsewhere for insurance for my pup. All I ask is that someone who knows something answers the phone in a timely manner.

The process was very simple. The only difficulty I had was in how to pick what health problem it was. But after I got used to the list, it went much easier. I called once and the customer service person was very helpful. The reimbursement is quite quick as well taking about a week or so.

I still have yet to be reimbursed for my dog Charlie browns vet visit.

Recently my baby became paralyzed and required an expensive surgery. ASPCA quickly reimbursed me for the costs!

Very easy and good customer service

Turn times have gotten way better. Keep up the great work!

Submitting a claim is always no problem. I am notified quickly that the claim was received and the payment is always prompt. Great insurance company!

I purchased ASPCA pet insurance for my cat, I took my cat to the cat dentist a couple of weeks later to get his teeth cleaned and it turned out they needed to pull 13 teeth it cost me $2200 and ASPCA within 2 weeks gave me back almost $1600 this company does exactly what they tell you they're going to do, I'm very satisfied with them the customer service reps were wonderful, they spoke English and they treated me very well, I highly, highly recommend,I pay 43 a month 250 deductible and they pay 80 percent, they were wonderful....thank you again