Casino ivibet confiscated whole my winnings so I wrote an official complaint to this site with many proves/screens and they rejected it without a reason. Completely not helpful. After your reply -... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Quite simply put, if it wasn’t for AskGamblers.com I would have had Zero recourse & Absolutely no means of contacting let alone holding the casino in question accountable for My specific problem & or... See more
Company replied
I’ve been browsing Casinorealm.online for a few days now, and I'm quite impressed by how clearly they explain the different casino games and their mechanics. The layout is clean, and it's easy to find... See more
Company replied
They got the attention of the casino that was not sending out my money right away. Very good experience cusse the casinos actually follow the platform and need to look good so they resolve your issue... See more
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Company details
Written by the company
AskGamblers provides players with a unique complaints system that helps them resolve any issues they may have with an online casino and get their money back. The site uses an advanced casino ranking algorithm to rate casinos and provide players with accurate information.
Contact info
Breach of guidelines
This is one of the very best casinos i…
This is one of the very best casinos i have ever engaged with so far.Kudos to the developer and thanks for bringing us the best.Whatr i dont know is wether one can get bonus on it.Still exploring
8 September 2025
Unprompted review
Reply from AskGamblers
Hi Naomi,
We couldn't locate any records matching your details in our system. It appears that your comment is about some casino rather than AskGamblers.com. Additionally, we encourage you to remove the comment from TrustPilot as it does not relate to our company.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@askgamblers.com.
Best regards,
AskGamblers Support Team
AskGamblers is a really helpful site
AskGamblers is a really helpful site for checking out online casinos. The reviews are honest, easy to understand, and regularly updated. I like how they support players with complaints too. It’s a solid go-to if you want to play safely.
13 April 2025
Unprompted review
Reply from AskGamblers
Hi ghtg,
We are so grateful for your kind words. Thanks for sharing your review.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
Helped me out really well with a recent…
Helped me out really well with a recent withdrawal issue at Malina. Fast response, friendly and does the job.
28 January 2025
Unprompted review
Reply from AskGamblers
Hi Ka,
Thank you for your feedback! We appreciate you taking the time to leave a review for us, and we are happy to hear you are satisfied with our services.
Should you ever have any suggestions for improvement, please do not hesitate to contact us at support@askgamblers.com.
Thanks again, and have a great day!
Kind Regards,
AskGamblers Support Team
My experience
This platform truly stands out as an opportunity to anyone who wants to earn money online and also a good job, guy,s for bringing such an opportunity to the world.
6 September 2025
Unprompted review
Reply from AskGamblers
Hi customer,
We would like to thank you for reviewing AskGamblers on TrustPilot and for estimating our efforts so high! Your support really matters!
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Thanks again and have a great day!
Best Regards,
AskGamblers Support Team
Winspirit is one of the best Casino…
Winspirit is one of the best Casino sights ever. No complications on my end. It’s legit
5 September 2025
Unprompted review
Reply from AskGamblers
Hi Susan,
Thank you so much for your enthusiastic five-star review! It sounds like you had an amazing experience with WinSpirit casino, and we're thrilled for you.
However, your review was posted on the AskGamblers section. You might want to share your feedback on the correct review page so other players can also benefit from your experience.
We appreciate your understanding and wish you an enjoyable gaming experience.
Best regards,
The AskGamblers Team
Great thanks
2 September 2025
Reply from AskGamblers
Hi Customer,
Thank you for the 5-Star review!
Should you ever have any specific suggestions or recommendations for improvements, please feel free to contact us at support@askgamblers.com and share these.
Kind Regards,
AskGamblers Support Team
They always reject complaints even…
They always reject complaints even though I have clear evidence that the casino is cheating!!!
4 September 2025
Unprompted review
Reply from AskGamblers
Hi Christoph,
We would like to clarify that every complaint submitted on AskGamblers is carefully reviewed in accordance with our Complaint Guidelines. A complaint can only be accepted if it meets the required criteria, contains all the necessary information, and is supported by valid evidence in line with those rules.
It’s important to note that while some of your complaints could not be processed due to not meeting these requirements, one of your complaints was accepted, published, and successfully resolved. This demonstrates that whenever all conditions are fulfilled, the process works in the user’s favor.
The fact that a complaint is rejected does not mean we disregard the issue, but rather that it did not comply with the standards required for us to proceed. Our aim is always to ensure fairness, accuracy, and transparency, and for that reason, the same principles are applied equally to all users.
Best regards,
AskGamblers Support Team
helped resolve my issues with a casino…
helped resolve my issues with a casino instantly
3 September 2025
Unprompted review
Reply from AskGamblers
Dear Anni,
Thank you for taking the time to share your positive experience.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
TRUTH
Reviews on this site seem very biased. In my experience with them they seem to favor certain casinos.
11 December 2024
Reply from AskGamblers
Hi MixyGuy,
We’re sorry to read about your impression.
At AskGamblers we are committed to providing transparent and reliable services, with the goal of treating every player and operator fairly. We always strive to maintain the highest standards of integrity and to ensure that our processes remain clear and unbiased.
Regards,
AskGamblers Support Team
the casino site is great
the casino site is great, its performance is awesome actually its better than many sites i have tried
3 September 2025
Unprompted review
Reply from AskGamblers
Hi ALEX,
Thank you so much for your enthusiastic five-star review! It’s fantastic to hear that you had such a great experience with a casino, and we’re delighted for you.
However, your review was posted on the AskGamblers section. We recommend sharing your feedback on the correct review page so other players can benefit from your experience as well.
We appreciate your understanding and wish you continued enjoyment in your gaming.
Best regards,
The AskGamblers Team
I find the platform best on everything…
I find the platform best on everything except for the min deposit for playing its too high but it's phenomenal
3 September 2025
Unprompted review
Reply from AskGamblers
Hi Sethole kamogelo,
Thank you for sharing your feedback.
From your review, it appears that your comment may be related to an online casino, rather than the AskGamblers website itself. AskGamblers is an independent casino review site—we do not operate any casinos, nor do we set deposit limits or manage player accounts directly.
Additionally, since you have chosen not to provide further details or confirm whether you have an account with AskGamblers, we were unfortunately unable to investigate this matter in more depth or offer any specific assistance.
If you ever need support or have a concern about an operator listed on our site, our team is always here to help. Please feel free to reach out to us directly via our support channels or through the AskGamblers Complaint Service.
Kind regards,
AskGamblers Support Team
Not open website and not help me so bad…
Not open website and not help me so bad review
3 September 2025
Unprompted review
Reply from AskGamblers
Dear Krishna,
We take all feedback seriously; however, your review does not contain enough information for us to verify your experience or offer meaningful support.
Despite our request, you have chosen not to provide any details related to your AskGamblers account. Without this information, we are unable to confirm whether you have used our platform or to properly investigate your claims.
We also wonder if you are referring to the AskGamblers website at all, or if perhaps you are having trouble accessing the casino website instead.
If you are genuinely seeking assistance, we are here and ready to help — but we can only do so once the necessary information is shared with us.
Sincerely,
The AskGamblers Support Team
Reply from AskGamblers
Dear User,
We're absolutely delighted that we could assist you in resolving the matter.
If you have any more questions or need further support, don't hesitate to reach out.
Kind Regards,
AskGamblers Support Team
I stick to JeetCity
I had my ups and downs on my gambling Journey , and I’ve learnt how to do it in moderation, I stick to and never had any problems with JeetCity , customer service is top quality , at the moment my personal manager is Bruno , has great banter , always looks after me and very patient ! There’s a reason why I keep coming back to the same website 😇🤓
2 September 2025
Unprompted review
Reply from AskGamblers
Hi TN,
Thank you so much for your enthusiastic five-star review! It’s fantastic to hear that you had such a great experience with JeetCity casino, and we’re delighted for you.
However, your review was posted on the AskGamblers section. We recommend sharing your feedback on the correct review page so other players can benefit from your experience as well.
We appreciate your understanding and wish you continued enjoyment in your gaming.
Best regards,
The AskGamblers Team
Unfair Complaint Handling – Ignored Clear Self-Exclusion Evidence
I submitted a complaint against CrownPlay Casino through AskGamblers after the casino ignored my self-exclusion request sent on 31 January 2025.
In my email, I wrote clearly:
“Please self exclude me from your casino. I am spending so much money. I do not want to continue this way.”
Despite this, CrownPlay left my account open until 8 February. Between 3–8 February 2025, I was able to deposit NZD $7,845. During this time, the casino even offered me more bonuses, including a $1,000 VIP bonus, instead of enforcing my exclusion.
I reminded them again on 5 Feb and 8 Feb that my self-exclusion request had been ignored and asked for my deposits to be refunded.
Most importantly, CrownPlay’s own website states that self-exclusion requests are processed within 24 hours (I have attached a screenshot). They failed to meet even their own standard.
Yet AskGamblers ruled that CrownPlay “acted in accordance with their Terms and Conditions.” This ruling completely ignored my timestamped evidence, my repeated follow-ups, and the casino’s own Responsible Gambling policy.
If you expect fair treatment and genuine player protection, be very cautious — my experience shows AskGamblers may not act impartially when casinos are clearly at fault.
This decision is unfair because responsible gambling obligations override T&Cs. Self-exclusion requests must be enforced within 24 hours — not 8 days later after allowing me to deposit NZD $7,845.
AskGamblers completely ignored this evidence and sided with the casino, which raises serious questions about their fairness and impartiality.
If you’re a player expecting real protection and unbiased mediation, be cautious. My experience shows AskGamblers may not always prioritize player protection, even in clear cases of a casino breaching responsible gambling duties.
29 August 2025
Unprompted review
Reply from AskGamblers
Dear Priya,
Thank you for sharing your feedback. We genuinely understand how sensitive and important responsible gambling matters are, and we regret that you are dissatisfied with the outcome of your complaint.
At AskGamblers, our Complaint Resolution Service is designed to remain neutral and transparent, giving both the player and the casino an equal opportunity to present their side. Please rest assured that each case is carefully reviewed based on the full scope of evidence provided by both parties — including all correspondence, relevant timestamps, and the casino’s stated policies.
In your case, the casino submitted documentation and evidence indicating that they acted in line with their Terms and Conditions. Based on this information, our team concluded that no breach occurred under the specific framework of those terms.
We understand your concerns regarding responsible gambling obligations, particularly surrounding self-exclusion enforcement. However, as a complaints platform — not a regulatory body — our assessment must be limited to the terms the player agrees to when registering with the casino. If there is evidence of regulatory misconduct, we strongly encourage reporting the matter to the appropriate licensing authority, which has the mandate to investigate such claims further.
We value all player feedback and continue to refine our services to ensure fair and balanced outcomes. While we respect your disagreement with the resolution, we stand by the integrity of our process and the thorough review conducted in this instance.
Kind regards,
AskGamblers Support Team
Thank you to Luka from customer service…
Thank you to Luka from customer service who helped me this morning ,
Response was almost instant,very pleasant and thoughtfully accommodating really made my experience playing at spin City casino that much more enjoyable . 5star customer service ❤️ see you again soon ❤️
28 August 2025
Unprompted review
Reply from AskGamblers
Hi Casey,
Thank you so much for your enthusiastic five-star review! It’s fantastic to hear that you had such a great experience with Spin City casino, and we’re delighted for you.
However, your review was posted on the AskGamblers section. We recommend sharing your feedback on the correct review page so other players can benefit from your experience as well.
We appreciate your understanding and wish you continued enjoyment in your gaming.
Best regards,
The AskGamblers Team
The Ask Gambler casino has good interface
The Ask Gambler casino has good interface to work on and it's not hard to use as it directs you well to solve your casino's problem. It has helped with fraud as many other platforms are more of fraudster when in it comes to collection of money and their fees are too way up.
27 August 2025
Unprompted review
Reply from AskGamblers
Dear Bem,
We are very grateful for your review. Thank you.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com, share your AG username with us, and/or advise if you have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
The Ask Gamblers casino had a lively…
The Ask Gamblers casino had a lively atmosphere with friendly staff who made me feel welcome right away. The games were fair and diverse, from tables to slots, and payouts felt reasonable. Drinks and service were quick, and the overall vibe was exciting without being overwhelming. Definitely a fun experience worth repeating. casino had a lively atmosphere with friendly staff who made me feel welcome right away. The games were fair and diverse, from tables to slots, and payouts felt reasonable. Drinks and service were quick, and the overall vibe was exciting without being overwhelming. Definitely a fun experience worth repeating.
20 August 2025
Unprompted review
Reply from AskGamblers
Hi Bikila,
Thank you so much for your enthusiastic four-star review! It sounds like you had an amazing experience with a land-based casino, and we're thrilled for you.
However, your review was posted on the AskGamblers section. You might want to share your feedback on the correct review page so other players can also benefit from your experience.
We appreciate your understanding and wish you an enjoyable gaming experience.
Best regards,
The AskGamblers Team
Great job as always
22 August 2025
Reply from AskGamblers
Hi Josh,
We are so grateful for your 5-star review. Thank you.
We would also like to use the occasion and invite you to contact us at support@askgamblers.com should you ever have any suggestions for improvement.
Kind Regards,
AskGamblers Support Team
AskGamblers resolve issues promptly related to online bookmakers
I had a withdrawl issue and by complaining on ask gamblers website, issue got resolved. Thank you Askgamblers team.
21 August 2025
Unprompted review
Reply from AskGamblers
Dear Sunndeiep b,
We're absolutely delighted that we could assist you in resolving the matter.
If you have any more questions or need further support, don't hesitate to reach out.
Kind Regards,
AskGamblers Support Team
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