askaxl.co.uk Reviews 853

Can’t talk to anyone. Been waiting over an hour on web chat. Shocking service

Once again, they've failed to deliver the item, citing 'an issue within our warehouse'. Useless company that's gone really downhill since a change of leadership. Sorry Dusk, but if you continue to use this shower, you'll be losing a lot of money.

Communication of this company is an absolute joke! I tried calling about a delivery they've had in depot for seven days but I've not been contacted to arrange delivery. I was number 98 in the queue on the phone, recommended I did a web chat as it would be quicker, I've been trying to get in touch by web chat for two days no response. No excuse for such ridiculous delays even at high volume. Now booked a slot, which they changed!, so organised disposal of old sofa,then the evening before they cancelled, probably won't get it before christmas now 😡.It's now 3 weeks since they had by order.

Never phoned to say delivery was en route, never knocked on my door and just updated the tracking info saying delivery was attempted.
I'm currently sat here, as I have been for the last 2 and a half hours on their online chat, waiting for an advisor to speak to me. I've also been on hold on the phone for an hour and 20 minutes, no ones answering there either. Had to cancel with the handy man that was fitting my washing machine but still had to pay him, I'll also have to pay again if my delivery ever shows up. I've missed work for this, so all in all today has cost me £100 to not have my washing machine delivered and I'm down to my last pair of clean pants. Thanks Arrowxl 👍🏻

I've waited a whole day for the parcel. But it didn't delivery, no update on it. No response from CS. I don't know what can I do now.

(1) The company is currently only reachable through web chat. It took me several hours of waiting (with the chat open) on two days until I got someone to reply.

(2) The company is used by Otty mattresses. Otty confirmed they passed the mattress to them on 1 December. The company then gave me a choice of delivery dates from 11-17 December. That's a long time for a compressed mattress to lie around. And I was going to be abroad due to a family emergency. They were not able to deliver earlier or later, so everything was cancelled.

This is one of the worst companies I have ever come across. On a par with Sofology and that is saying something! Still waiting for my £1600 exercise equipment that they have ‘misplaced’. Useless. Absolutely useless!
EDIT - Have now received my items. It did take, however, MANY emails and comments on social media (because, as everyone else has realised - you CANNOT get through on phone or live chat)

It's now almost a week and no update on my new delivery date, no way to contact them that produces results, no way to track and their response to trust pilot is unbelievable. Clearly the new ceo is no better than the last. BEYOND AWFUL SERVICE.

Did not deliver my order as promised tried to ring them i was on position 94 because they don't want to face the truth this courier is bogus, would advise clients to find somewhere to do business with, they are not worth to be a courier.

Was due a delivery on the Friday, between 10:45 and 12,45, then was sent a message saying they were running behind schedule whichh is fair enough. It didn’t turn up at all. Called them which took 2 hours to get through to get told I’d receive a message on the Monday to reschedule. That was annoying. Monday came and got a message saying they couldn’t deliver that day either. Had no message saying as to when it would be delivered so went on live to have a little be chat and Thor ‘service’ was down, tried calling them and that was down too. Shockingly bad. Shouldn’t be in business.

Total shambles, bought a fridge/freezer from Amazon prime, items arrived with these jokers, received a text to say item to be delivered on the 4/12/25, 2hrs later get another no reply text message saying won't be delivered until the 13/12/25 (which is to late), tried contact customer service, another complete joke, online chat only waited just over an hour, to be cut off at 6pm

Terrible company. Was due for delivery today and they called to say there was a problem at the warehouse? I had to call back to make another delivery dates, when I joined the call I was caller number 105!!! 2.5 hours later I’m still on hold. They say to use their online web chat but no one comes back to you SHAMBLES!!!!

Delivery is now 8 days late, promised 3 different dates, I stayed in and no shows. NEVER ever use them, phone lines are constantly stacked, and online is pointless as no response.

Received expected delivery time and it doesn't specify if it's am or pm
I assume it's am (other time I would expect it to be between 18:30-20:30).
Tried to contact them via phone and it stated I'm number 98 in the queue. Simply no answer, suspect this is to dissuade anyone from waiting. Tried the web chat and waited for 30m but no answers. Customer service simply does t exist

So i ordered 2 items from Amazon, who chose to use Arrow XL as their delivery company. The day before delivery i got a tracking update message for 2 separate delivery's stating they will Quote "Contact Customer". No contact happened and no delivery of either item. Then, I get a refund from Amazon for one of the items saying I had successfully returned it. I hadn't even received it! The other item still hasn't arrived and there is no contact. Absolutely shocking that they just return items without even attempting delivery. Well, given the fact that there are over 700 negative reviews for this awful company I have made a formal complaint against Arrow XL via Amazon with a recommendation they stop using the company for deliveries. Hopefully they will listen. Shocking that a delivery company cant even manage to deliver!

Waiting for my delivery of a wall radiator had a plumber coming out to fit gets a text day before order has been delayed. Gets a voice message saying to call them. So I did I was 71 in the queue I was on the phone for 1 hour and 40 minutes eventually gets to speak to someone then after all that the person said she couldn’t hear me and hung up.. I could hear here crystal clear absolute shambles of a company .. couldn’t run a Bath
Stay well clear 😡

Worse delivery company ever, ordered item from amazon the seller using arrow xl, first it was coming a day earlier 25th nov, then the 1st Dec now the 5th. i cant get a refund until i refuse delivery. Joke company

Worst experience ever... they came to deliver our LG American style fridge freezer on **Wednesday 16th of November**.As soon as they showed up the driver asked me to provide him some sort of trolley ot something so he can help us to bring the fridge freezer inside the house..As he's nit supposed to bring it in.. when I told him I don't have anything like this and Delivery driver should bring their own equipments /Trolley etc customer nit meant to provide anything?? The driver stated behaving rude to me and left by saying company ArrowXL didn't give him anything. So he's leaving.. he took my old fridge freezer from outside( have all the footage from cctv) and left without delivering the new one. After chasing LG and ArrowXL finally received a text yesterday(28th of November) that they will deliver it today between 13:00-15:00. Received a call from a driver at 15:30 that he will come in an hour. *Nothing .... No one showed
up..No text or call from this company. Pathetic service i tried the webchat to follow up if they're delivering it today?? Waited for 1 hour and 11 mins no one is available on their chats. No number to contact you email and it wont deliver...

Orded a tv from very, first time they attempted to deliver they parked 2 miles away from my house and expected me to walk and collect the tv as they were in a truck and said they couldn't deliver to a house, tv went back to there depot. Attempted to deliver today and have been in all day again for it never to show up and they have marked it as delivered and signed for. Item never delivered this company is a joke and wouldn't recommend anyone to use them, they must employ thief's as multiple people have said the same. Stay well clear!!

Any company using Arrow XL for deliveries is giving a massive middle finger to their customers.
A supposed two man delivery for our washing machine was delivered by one guy who didn't use the lorry lift and damaged it badly.
Today our two hour slot to deliver our cooker has been missed entirely with absolutely no communication from them. Impossible to contact them.
Utter shambles