I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
Company replied
Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One message and my fridge was back to normal
It stopped cooling, I described the symptoms, they asked for a quick test, and boom fixed, no technician needed. The expert explained how dust buildup affects sensors, walked me through a reset process and even gave tips on how to maintain the fridge to prevent future issues.
24 December 2025
Unprompted review
Helped my dad recover his email account
My elderly father forgot his email password, the expert not only helped us reset it, but also showed how to set up recovery options for the future.
18 December 2025
Unprompted review
Reply from Ask-Crew
Hello,
Thank you for sharing your positive experience! We are so glad our expert could help your father reset his email password and set up secure recovery options for the future.
We truly appreciate you taking the time to acknowledge their support. If you or your family ever need assistance again, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Usually support makes me anxious
Usually support makes me anxious, but here it felt like talking to a friend who actually knows stuff, zero judgment, just solid advice. I felt at ease the entire time and even laughed a couple of times during the chat, which is rare during tech support they truly know how to combine expertise with empathy.
19 December 2025
Reply from Ask-Crew
Hello Norman,
Thank you for your feedback! We’re really glad the experience felt calm, friendly, and supportive. Making sure users feel comfortable, respected, and confident while receiving clear, reliable guidance is very important to us.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Even basic questions are answered…
Even basic questions are answered thoroughly, I learned a lot just from one conversation about why my tablet kept rebooting. The expert broke everything down for me without any condescension, shared what causes automatic restarts, and showed me how to update apps and prevent overheating issues.
21 December 2025
Reply from Ask-Crew
Hello Silas,
Thank you for your feedback! We’re glad the explanations were clear and helpful, and that even basic questions were addressed thoroughly. Making technical issues easy to understand and empowering users with practical knowledge is exactly what we aim for.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Great Experience
He was very patient and gave me lots of information for what I wanted and suggested things for what I needed.
19 December 2025
Unprompted review
Reply from Ask-Crew
Hello Debora,
Thank you for your feedback! We’re happy to hear you had a great experience and that the expert was patient, informative, and attentive to your needs. Providing clear guidance and helpful suggestions is exactly what we aim for. We truly appreciate you taking the time to share your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Saved me a trip to the repair shop
I assumed my washing machine was broken for good, turns out it was a clogged filter, fixed it in under 5 minutes with their guidance.
19 December 2025
Unprompted review
Understood my issue Prompt answers…
Understood my issue Prompt answers Excellent service
19 December 2025
Unprompted review
Reply from Ask-Crew
Hello,
Thank you for your feedback! We’re glad your issue was understood quickly and that the responses were prompt and helpful. Providing clear answers and efficient support is important to us, and we’re happy the service met your expectations.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Beware of their billing practice!
I only used the service once in October 2025.
It did not resolve my iphone issue, but I paid $38 for the service any way because the guy spent an hour helping me.
I was charged $76 again in November and December even though I did not use the service
There was no communication on my email.
I called to cancel and asked for refunds for those two unused months.
I was refunded arbitrarily only for half a month.
Very very bad service and a total rip off!
I should have read all the negative reviews regarding your billing practice.
15 December 2025
Unprompted review
Reply from Ask-Crew
Hello Quan,
Thank you for sharing your feedback. We’d like to take the time to review your account details and clarify everything related to your experience. Our team is here to help address any concerns and ensure all information is clearly explained.
Please feel free to contact us directly at help@ask-crew.com or +1 833 600 0218, and we’ll be glad to look into this with you and assist further.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Nick was very patient with my question…
Nick was very patient with my question and situation. He explained everything very thorough and was great helping me to understand how to solve my problem.
17 December 2025
Unprompted review
Reply from Ask-Crew
Hello Melva,
Thank you for your wonderful feedback! We are so pleased to hear that Nick was very patient, thorough in his explanations, and great at helping you understand how to solve your problem.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Very ambiguous web site
Very ambiguous web site. If they say it is a payment of X amount of dollars they do not clearly say it is a monthly subscription! When I cancelled I only received about 50 Percent of the monthly payment that I had no idea was coming out of my bank account.
Darwin Australia.
18 December 2025
Unprompted review
Reply from Ask-Crew
Hello Danny,
Thank you for sharing your feedback regarding the website clarity and subscription charges. We understand your concerns about the billing transparency and the partial refund.
We are here to help you resolve this. Please contact us directly so we can review your account and assist you further.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +1 833 600 0218
I like that they explain not only what…
I like that they explain not only what to do, but why it works. They guide you through the reasoning, not just instructions. It helps me remember and feel more confident handling similar issues in the future.
15 December 2025
Reply from Ask-Crew
Hello Robert,
Thank you for your feedback! We’re glad the explanations went beyond steps and focused on the reasoning behind them. Helping users understand why things work builds confidence and makes it easier to handle similar situations independently in the future.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Microwave quick fix
My microwave would not start. Turns out I just needed to clean one small contact. I would not have figured that out alone.
14 December 2025
Unprompted review
Reply from Ask-Crew
Hello, Eloise!
Thank you for sharing your experience. We’re glad our guidance helped identify a simple fix and get your microwave working again. Clear, practical advice is exactly what we aim to provide.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Laptop performance improved
They helped me update software on my laptop and walked me through checking background processes and cleaning temporary files. The laptop runs faster and no longer freezes, and I did it myself without taking it in for service.
12 December 2025
Unprompted review
Reply from Ask-Crew
Hello Michelle,
Thank you for sharing your positive experience! We are thrilled to hear that our guidance helped you update software, clean temporary files, and optimize background processes—all on your own—resulting in a faster, freeze-free laptop.
We truly appreciate you taking the time to acknowledge this empowering support. If you ever need assistance again, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello Debi,
Thank you for your wonderful feedback! We are so pleased to hear that Svan was helpful and patient during your interaction.
We truly appreciate you taking the time to acknowledge their support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reassuring communication
It was reassuring to have someone calmly guide me instead of rushing. It made the situation much easier to handle.
11 December 2025
Reply from Ask-Crew
Hello, Ava!
We appreciate your feedback. It’s wonderful to know that the support felt reassuring and made everything more manageable for you.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
They are scammers and they have…
They are scammers and they have illegally stolen my money through PayPal without my knowledge. I will be disputing with PayPal.
10 December 2025
Unprompted review
Reply from Ask-Crew
Hello Darryl,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +44 7700 170576
I could not connect my speakers to the…
I could not connect my speakers to the TV. The expert guided me step by step. Now everything works.
4 December 2025
Reply from Ask-Crew
Hello, Tammy!
We appreciate your feedback. It’s wonderful to know the instructions made the setup clear and that your speakers are now working as expected.
Best regards,
Anne, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Phone storage cleanup
My phone kept running out of space and I was afraid to delete something important. The expert walked me through backing up photos, removing duplicate files, clearing hidden storage, and organizing my albums. Now I have space again and I understand how to keep it under control.
9 December 2025
Reply from Ask-Crew
Hello Ellis,
Thank you for your feedback! We’re glad the guidance helped you safely clear space while keeping your important files protected. It’s great to hear you feel more confident managing storage now. We appreciate you sharing your experience and are here anytime you need support.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Car noise explanation
There was a strange sound in my car and I had no idea what it was. They explained how to check it and reassured me it was not urgent. I felt calmer.
8 December 2025
Reply from Ask-Crew
Hello, Steven!
We appreciate your feedback. It’s great to know the guidance you received made the situation clearer and helped you feel more at ease.
Best regards,
Anne, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
My dishwasher was not draining water
My dishwasher was not draining water. They showed me how to reset it and it worked immediately.
7 December 2025
Reply from Ask-Crew
Hello George,
Thank you for sharing your positive experience! We are so glad that our guidance helped you reset your dishwasher and resolve the drainage issue right away.
We truly appreciate you taking the time to acknowledge the support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.