I’m highly disappointed with the quality of Asim Jofa clothes. The fabric feels extremely cheap and nowhere near what you'd expect from a designer brand. Honestly, it seems like local market material... See more
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Review summary
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Reviews shaping this summary
A very frustrating expererience with Asim Jofa. I placed an international order for a 3 piece stitched article. They sent me a message on whatsapp a few days later that the article could not be clear... See more
I placed the order on 7th august, on Asim Jofa webiste, paid online with my HSBC card, I never receive the order and not even my refund. Made several calls, wrote email, chat on whats app with... See more
Company replied
Company details
Written by the company
Asim Jofa burst on to the Fashion scene as a breath of fresh air. Carrying on the legacy of his forefathers he started with a jewelry line, establishing the highly exclusive, one of a kind diamond boutique ‘The Diamond Gallery’. Having been certified in Design from the prestigious Central Saint Martins, Asim went on to create ripples in the fashion industry. He has achieved great acclaim for his various collections displayed on the runways in the fashion capitals of the world. He has been honored with IAFA International Asian Fashion Awards as the Best Designer Brand in 2012. In the same year Asim bagged the Collection of the Year award held by the Pakistan Fashion Awards. He continues to improve on perfection and in the future, Asim plans to create more buzz and dress Pakistani women fabulously, breaking fashion stereotypes along the way.
Contact info
Plot # 20, Sector 27 Korangi Industrial Area, Adjacent Denim E factory, Singer Chowrangi, Karachi. , 75900, Karachi, Pakistan
- +9221111115632
- sales@asimjofa.com
- asimjofa.com
2.6
Poor
233 reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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Very very poor quality.
Very very poor quality.. my experience is very bad.. i wouldnt call it a brand to be honest.. pls dont waste ur money buying this low quality stuff
12 September 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. younus, We’re truly sorry to hear that the quality did not meet your expectations and completely understand your disappointment.
Please let us know more details if you faced any issue with your order, or share your order details here, and you can also contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case and assist you promptly.
We truly value your feedback and are committed to addressing your concern.
Warm regards,
Asim Jofa Team
Save yourself the trouble
Don't bother wasting your time or money.
I bought both stitched and unstitched outfits. Colors, finished designs and embroidery vary tremendously. The detailing shown online like trims and ties do not come with the outfit. Fabric is not enough to get the suits stitched unless you're under 5 ft. tall, anorexic and are flat chested.
The unstitched outfits also come in varying number of pieces, I mean like from the smallest to largest fabric has an average 10+ disarrayed pieces. If you're ordering something that resembles an A line kameez, dress or anarkali type outfit, the pieces need to be cut apart and stitched back together like a damn puzzle piece. This needs to be done at least 10+ times if you use the entire fabric. Above all of that, there are no directions on how or what piece goes where.
And the ICING on the cake is that the outfits do not come with any sort of lining. Online the fabric does not look translucent AT ALL. But you bet when they arrived they came looking like clothes without any HAYA. Even the fabric that isn't supposed to be translucent like the pants is see through! The quality of the fabric is next to nothing.
The bags come with "quality check" stickers but that doesn't mean *poop*. One of the outfits I ordered was ripped in multiple places and stapled into the bag. The embroidery and sequins are holding on for dear life.
Just don't do it. Their customer service is non-existent. The only thing they got right was getting the package out the door but even that was sent out late.
1 September 2024
Unprompted review
Reply from ASIM JOFA
Greetings, We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how disappointing it must have been to receive products that did not meet your expectations in terms of fabric, design, embroidery, or finishing, and we regret the frustration this has caused.
Please know that we strive to ensure all items are delivered according to the design details mentioned on our website, though slight differences may occur due to photography, lighting, or fabric handling. Your feedback is valuable and helps us improve the quality and packaging of our products.
We would like to assist you personally to resolve your concerns. Kindly share your order details and any related communication so our team can provide a suitable solution, including replacement, return, or refund if applicable. You may reach us via WhatsApp at +92 321 1244440, email at sales@asimjofa.com, or call our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
Be aware
I received incomplete suit I even did not liked the stuff. They are not giving me return and further delaying my return request they are just keep saying my complain is registered without providing me any complain number or etc.
9 September 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Ali, We sincerely apologize for the incomplete suit you received and completely understand how frustrating it must be to experience delays with your return request.
As per our policy, in case of missing or damaged components, if the replacement is available, we deliver it to the customer. Otherwise, the customer may return the entire article and either receive a fresh complete article or select another item within the same range, based on availability.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case promptly and assist you.
We truly value your feedback and are committed to resolving your concern.
Warm regards,
Asim Jofa Team
Not giving my refund
Extremely disappointed with asim jofa. I ordered one article which i never received. I inquired after a month to which they told me that this article is out of stock and it wont be coming back so they will issue me a refund. They told me this after i waited so long and inquired myself. Its been 2 months and i am getting same messages everytime that the relevant team is working on it. Few days ago they informed me that their portal has issues! Now God knows if i ever will get my refund ! Extremely bad customer service.. will never order from them again
27 June 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Arsala, We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We completely understand how frustrating it must have been to wait for your refund and to face delays in communication, and we truly regret the disappointment this has caused.
Please know that we take your concern seriously and want to resolve this matter promptly. Kindly share your order details with us so our team can check for your refund and ensure it was processed. You may contact us via WhatsApp at +92 321 1244440, email at sales@asimjofa.com, or call our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
Very bad stuff even bad embroidery.very…
Very bad stuff even bad embroidery.very very bad dubata is not even tone.not recommended
28 August 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Mishal, We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how disappointing it can be when the product does not meet your expectations, especially regarding the embroidery and the dupatta color.
Please note that all our articles are made according to the design details mentioned on our website, and slight differences in color may appear due to photography and lighting.
We would like to check your order details and assist you promptly. Kindly share your order information here, or contact us with relevant pictures and a description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
Hi rubbish brand I ordered 2 dresses…
Hi rubbish brand I ordered 2 dresses from this rabbish brand about last month 31 july 2024 and today is 28 aug still i didn’t get my parcel and you people wasting our time due to this rubbish stupid non serious attitude
Just go to hell
31 July 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Aiza, We are very sorry for the delay and the frustration this has caused you. We understand how upsetting it must be not to receive your orders on time, and we sincerely apologize for the inconvenience.
We’re truly sorry for keeping you waiting for the article. We understand your excitement to receive the order.
We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with relevant information via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
I am extremely disappointed with the…
I am extremely disappointed with the service I received. I wanted to exchange an item because the product I received had sharp gold accents, which is completely different from what was shown in the picture. I didn't request a refund—only an exchange. However, my request was denied. This experience has been very frustrating due to the poor customer service.
12 August 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Sadia, We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how disappointing it must be to receive an item that does not match your expectations and to face difficulty with the exchange process.
Please note that all our articles are prepared according to the design details on our website, and slight differences in color or accents may appear due to photography and lighting.
Additionally, as per our policy, an item can be returned or exchanged if it is damaged, the wrong article is delivered, or the wrong size is delivered.
Further please refer to this link to check our return policy:
https://asimjofa.com/pages/returns-and-exchanges
Moreover, we would like to assist you promptly and find a suitable solution. Kindly share your order details here, or contact us with relevant pictures and a description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
I wish there was a zero start or minus…
I wish there was a zero star or minus star for this brand. I ordered three unstitched dresses from Asim Jofa brand and the colours were totally different and the quality was lower than a third class replica. Tried to return them but obviously like their brand their return policy was also ugly. Never buy from them if you do t want to waste your money
24 July 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Munazza, We understand how upsetting it must be to receive items that did not meet your expectations in color or quality, and we value the concern you’ve shared about the return process.
Kindly note that all our articles are made according to the design details mentioned on our website, and slight differences in color or appearance may occur due to photography and lighting.
We would like to assist you promptly and resolve this matter. Kindly share your order details here, or contact us with relevant pictures and a description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Additionally, as per our policy, an item can be returned or exchanged if it is damaged, the wrong article is delivered, or the wrong size is delivered.
Further please refer to this link to check our return policy:
https://asimjofa.com/pages/returns-and-exchanges
Warm regards,
Asim Jofa Team
The product shown in picture is not…
The product shown in picture is not same as the suits they sent so its very disappointing
18 July 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mrs. Khan, We are very sorry for the inconvenience and sincerely apologize for the disappointment caused. We completely understand how frustrating it can be when the product does not match your expectations in color or design.
Please note that all our articles are made according to the design details on our website, and slight differences may appear due to photography or lighting.
Further, we’d like to check your order details promptly and help you with it, ensuring every concern is addressed with care. Kindly share your order number here, or contact us via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com, along with clear and complete pictures if required and a detailed description of the issue so our team can assist you promptly. You may also reach out to our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
Bad policy
Bad policy
Not accepting exchange or returns even package is unopened
8 July 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Arslan, We are truly sorry for any inconvenience caused. We understand how frustrating it can be when you are unable to exchange or return a product, especially if the package is unopened.
Please note that our items can be returned or exchanged if it is damaged, the wrong article is delivered, or the wrong size is delivered. Which is designed to assist customers while ensuring product safety and quality.
We would like to help you promptly. Kindly share your order details here, or contact us with relevant information via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can assist you quickly.
Warm regards,
Asim Jofa Team
Product arrived without the LACE
Placed an order for a stitched and an unstitched dress. The unstitched dress came with out 3Meter lace that was already mentioned on the website and the packag leaflet in the description section. I contacted them, they sent the lace to a completely wrong address and now they are not sending the lace on my address. As if this was my fault. This mistake of theirs will have to be rectified by my self with my own money. On top will have to deal with this nonsense of looking for the lace in this hot summer weather. All because of a mistake on their behalf in the first place. Because the dress will just not look put together without the lace.
1 July 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Ifrah, We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused. We completely understand how upsetting it must be to receive an incomplete order and to face difficulty in getting the correct lace delivered.
Please know that we take such matters seriously, and your concern is important to us. We would like to assist you promptly and ensure the issue is resolved without any further inconvenience to you.
Kindly share your order details here, or contact us with relevant information via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly and make sure the missing lace reaches you.
Warm regards,
Asim Jofa Team
Fake display of color
Absolutely absurd! The products they display their color is so different from the products the deliver. I ORDERED dark green color dress and it came to be feroze.
Not going to order from them. Not recommendedd
16 June 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Faiza, We deeply regret any trouble or discomfort this situation may have caused. We completely understand how disappointing it is to receive a product that does not match the color you expected.
Please note that all our articles are prepared according to the design details mentioned on our website, and slight differences in color may appear due to photography, lighting, or screen settings.
We would like to assist you promptly. Kindly share your order details here, or contact us with relevant pictures and a description via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com. You may also reach out to our helpline at 021 111 115 632 so our team can help you quickly.
Warm regards,
Asim Jofa Team
I had a bad experience
I had a bad experience. I am never ever gonna buy from them. They are worst. They don't even deserve one star.
14 June 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Asma, We sincerely apologize for your disappointing experience and completely understand your frustration.
If you faced any specific issue with an order, please kindly share your order details with us or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so we can review and assist you promptly.
We truly value your feedback and are committed to addressing your concern.
Warm regards,
Asim Jofa Team
Not worth it!
Worst ever purchase. Spent a lot of money only to get cheap quality dresses that do not even match with the posters. The trouser fabric was also not enought that my tailor had to put a Jor in it. Dont recommend at all.
10 June 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Sabika, We’re truly sorry to hear about your experience and completely understand your frustration regarding the quality and fabric of the articles you received.
Please note that all our articles are delivered exactly as per the design details mentioned on our website, including color, fabric, and components, though slight differences may appear due to lighting or photography.
For unstitched articles, the fabric provided is sufficient for a standard large size, but we understand tailoring needs may vary.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com. Our team will review your case promptly and assist you.
We value your feedback and patience, and are committed to resolving your concern.
Warm regards,
Asim Jofa Team
They don’t deserve even single star
They don’t deserve even single star, poor quality
24 May 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Kashif, We’re truly sorry to hear about your experience and completely understand your disappointment with the quality.
Sadly, some individuals use our brand name to sell counterfeit products, which may impact the customer experience. It is possible that this is what happened in your case.
Further, we'd like to very it from our side. Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com so we can review and assist you promptly.
We sincerely value your feedback and appreciate the opportunity to address your concern.
Warm regards,
Asim Jofa Team
Never received my order
They don't even deserve one star. Terrible service. I ordered 6 dresses and they never delivered them.
Tried to email them and there is no response.
Just because he has most actresses advertising the clothes for him doesn't mean he has a great business model. They are so popular that they really don't care if they don't provide a good service to some customers so you can never know when they'll miss your order too and won't give a damn about it and then you'll just be "one of the unlucky ones"
2 May 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Ria, We’re truly sorry to hear about your experience and completely understand your frustration regarding your undelivered order and the delay in communication.
Please be assured that our team actively works to address every query, and emails are always reviewed during working hours. Moreover, some people misuse our brand name to sell fake products, which can negatively affect the customer experience. It is possible that your experience was with such sellers.
Additionally, We would like to assist you with this and verify from our side, as your satisfaction matters greatly to us. Kindly share your order number here, or contact us via WhatsApp at +92 321 1244440 or email at sales@asimjofa.com, along with clear and complete pictures and a detailed description of the issue so our team can assist you promptly. You may also reach out to our helpline at 021 111 115 632.
Warm regards,
Asim Jofa Team
very bad experience I will never shop…
very bad experience I will never shop with them again poor cloth quality
18 May 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Abiha, We’re truly sorry to hear about your experience and completely understand your disappointment with the cloth quality.
We acknowledge your point and understand the concern. At times, fabric differences may cause confusion, but we ensure that every article is provided as per the fabric information listed on our website.
Please note that we assure you that our articles are of the best quality, made from the finest fabric, and match exactly what is shown on our website and in the product details. All our articles are delivered as per the design details mentioned on our website, including fabric, color, and components, though slight differences may appear due to lighting or photography.
Further, Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com
so we can review your case and assist you promptly.
We sincerely value your feedback and appreciate the opportunity to address your concern.
Warm regards,
Asim Jofa Team
I bought to suits from Asim jofa…
I bought 2 suits from Asim jofa extremely disappointed did not match pic , panels were missing I contacted them not helpful I will never buy from them again
15 May 2024
Unprompted review
Reply from ASIM JOFA
Greetings, We’re truly sorry to hear about your experience and completely understand your frustration regarding the suits and missing panels.
Please note that we always deliver articles exactly as per the design details mentioned on our official website, including all components, though slight differences may occur due to photography or lighting. In case of missing components, we do cater to such requests, after verification, if the components are available, we deliver them to the customer. If not, we ask the customer to return the article so we can provide either a fresh piece or a new article within the same range.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review your case and assist you promptly.
We sincerely value your feedback and patience, and are committed to resolving your concern while ensuring a satisfactory shopping experience.
Warm regards,
Asim Jofa Team
I ordered a dress but it was totally…
I ordered a dress but it was totally damage and wrong I contact you on WhatsApp and also your landline but your team didn't act on my request it was first bad experience
8 May 2024
Unprompted review
Reply from ASIM JOFA
Greetings Ms. Nida, We’re truly sorry to hear about your experience and completely understand your frustration regarding the damaged and incorrect article you received.
As per our exchange policy, items can be returned or exchanged if they are damaged, the wrong article is delivered, or the wrong size is received. Our team works actively during working hours to assist every request promptly.
Kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so we can review your case and provide a prompt resolution.
We sincerely value your feedback and patience, and are committed to ensuring your concern is resolved and your experience improved.
Warm regards,
Asim Jofa Team
Extremely Extremely Extremely bad…
Extremely Extremely Extremely bad experience. Poor quality poor design totally different design as shown in images. I am giving them 0 stars .
30 April 2024
Unprompted review
Reply from ASIM JOFA
Greetings Mr. Anwar Ul Qamar, We’re truly sorry to hear about your experience and completely understand your disappointment regarding the quality and design of the article.
Please note that we always deliver articles exactly as per the design details mentioned on our official website, including fabric, embroidery, and components, though slight differences may appear due to photography or lighting.
If your order differs significantly from what was advertised, kindly share your order details here, or contact our official support team via WhatsApp at +92 321 124 4440, helpline at 021 111 115 632, or email at sales@asimjofa.com, so our team can review and assist you promptly.
We sincerely value your feedback and patience, and are committed to addressing your concern while ensuring a satisfactory shopping experience.
Warm regards,
Asim Jofa Team
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