Asia Car Service Reviews 1,087

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys smooth and stress-free. The staff, particularly the drivers, are frequently highlighted for being courteous, helpful, and knowledgeable, often going above and beyond to assist with luggage and provide local insights. The delivery service is noted for its reliability, with drivers arriving on time and ensuring safe transport in clean, comfortable vehicles. The booking process is described as easy and straightforward, with excellent communication regarding confirmations, driver details, and accommodating last-minute changes. However, some customers also noted isolated incidents where a driver's demeanor was less friendly, leading to concerns about the overall experience. Additionally, a few people mentioned that some drivers did not speak English, requiring communication via messaging apps.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism and punctuality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as professional, courteous,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting drivers being on time, or... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, quick, and... See more

Quality

People report positive experiences with the quality of vehicles, consistently highlighting their cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car Service
  2. Airport Shuttle Service
  3. Limousine Service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great communication, reliable

Easy to deal with and lots of communication which provided a lot of comfort. Fair price, great driver, highly recommend this service - they will now be my go-to for any transfers!

14 January 2026
Rated 5 out of 5 stars

Excellent service

Asia Car Service was well organized, easy to schedule, very responsive to questions or changes in our plans. It was great to have the driver waiting for us at each of our arrival locations and then to take us from our hotel to our next departure point. Clean new vehicles with prompt, helpful drivers. Highly recommend this service.

9 January 2026
Rated 5 out of 5 stars

layover in Hong Kong

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we landed and took us on a mini tour of Hong Kong sites, fitting loads of photo opportunities into our three hours, as well as chatting to us about the culture of the city. It was a personal tour and we loved every minute. Thank you again.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Quite impressive

Quite impressive. Driver was on time, patience, and even speaks Japanese! And response time in preparation was really quick and clear. Same driver both ways. Will use Asia Car Service whenever visit Asian. 100 percent recommend

27 December 2025
Unprompted review
Rated 5 out of 5 stars

On time pickup

On time pickup, very nice and clean vehicles with luxury seats and professional drivers. Plus we never had to handle our luggage. Would definitely use them again and will recommend to everyone traveling there.

29 December 2025
Rated 5 out of 5 stars

Clean, comfortable, friendly service

This was our first transfer from Nakita to Haneda and all was perfect with Asia Car service. Booking online was easy and I received appropriate follow up and explanations. The driver communicated with me via chat GPT while in flight and greeted us with a sign at baggage claim. The van was comfortable and the driver courteous and drove safely. Thank you for an exceptional experience on our first trip through Tokyo!

27 December 2025
Rated 5 out of 5 stars

Prompt and courteous

I was picked up at the airport. I was greatly assured through email and text messages that my driver would be there at my arrival.
The driver was prompt and courteous.

22 December 2025
Rated 2 out of 5 stars

The driver appeared to be sick

The driver appeared to be sick, and his driving felt unsafe, as there were moments where he drifted into other lanes. He also was not the friendliest driver, and I have had much better experiences with drivers using other companies, or even just Uber.

For the positives, he was on time and got us to our destination.

13 December 2025
Rated 5 out of 5 stars

Driver escorted me

The driver responded quickly to my requests and personally escorted me everywhere to make sure I didn’t get lost. I would use this service again in a heartbeat.

16 December 2025
Unprompted review

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