Asia Car ServiceReviews 

1,089
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys smooth and stress-free. The staff, particularly the drivers, are frequently highlighted for being courteous, helpful, and knowledgeable, often going above and beyond to assist with luggage and provide local insights. The delivery service is noted for its reliability, with drivers arriving on time and ensuring safe transport in clean, comfortable vehicles. The booking process is described as easy and straightforward, with excellent communication regarding confirmations, driver details, and accommodating last-minute changes. However, some customers also noted isolated incidents where a driver's demeanor was less friendly, leading to concerns about the overall experience. Additionally, a few people mentioned that some drivers did not speak English, requiring communication via messaging apps.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism and punctuality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as professional, courteous,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting drivers being on time, or... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, quick, and... See more

Quality

People report positive experiences with the quality of vehicles, consistently highlighting their cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car Service
  2. Airport Shuttle Service
  3. Limousine Service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,089)

235 reviews in the last 12 months

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Rated 5 out of 5 stars

Punctual and Pleasant

Mr. Lee , our driver, arrived right on time. He drove us to Oido, as we had requested and we had a very pleasant walk around and a lunch before we headed to the airport. Very nice day, very nice driver.

11 October 2025
Rated 5 out of 5 stars

This was the first time I used Asia Car…

This was the first time I used Asia Car Service and I was very impressed. We used the service in Hong Kong and Singapore for airport pickup and drop off and they were friendly, ontime, humble and accommodating.

Thank you
Rupesh and Mona visiting from USA

11 October 2025
Rated 5 out of 5 stars

Asia Car Service was Terrific and Reliable

Asia Car Service was terrific. They were very responsive to my email contact while planning our trip and answered all questions thoroughly. Everything was confirmed in writing. On the day of the pickup they were exactly on time and the driver knew exactly where to go and when.

4 October 2025
Rated 5 out of 5 stars

Week-Long Trip Success

We used ACS for a week-long diplomatic visit to Japan that spanned three cities. We were impressed with the level of service from the booking side. All of our questions were answered within a couple of hours. Our drivers were all on time, professional, and kind. Not all of them spoke English so we communicated via WhatsApp, which wasn't a problem at at. We will be using ACS again in the future.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional service…

Driver met us with sign at designated location, assisted with luggage and took us straight to hotel. Cheerful, professional and respectful driver. Car was clean. All in all, very good experience.

29 September 2025
Rated 5 out of 5 stars

Excellent car service

Excellent car service. Punctual, reliable and smart, clean cars. We particularly liked having a buffer of extra waiting time at airport pick up.

27 September 2025
Rated 5 out of 5 stars

Competent, Polite and Efficient.

My flight was delayed but when I managed to contact my Driver he seemed aware of this and was waiting with a sign identifying me at my destination. The car was a lovely upgrade and he helped with the luggage and drove us efficiently to our hotel, which was quite a distance. A polite and competent person.

20 September 2025

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