Asetek Racing Reviews 

677
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, robust design, and impressive performance of the products, finding them flawless with smooth operation and amazing feedback. The customer service team is frequently highlighted for being excellent, helpful, and responsive, while delivery is consistently fast, efficient, and well-packaged. However, some customers also noted occasional product defects or hardware issues, such as non-functional parts or power supply problems. A few other people felt the software could be more sophisticated, and some mentioned unclear product descriptions or installation instructions.

What people talk about most

Product

People report positive experiences with product quality, often highlighting the high-end feel and durability... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high-end build, performance, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the responsiveness,... See more

Delivery service

Consumers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the software is easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, I've owned forte wheel and base since '23 had some hardware/software issues they shipped and returned the product within a few weeks from Canada to Denmark and back. Also took... See more

Company replied

Rated 5 out of 5 stars

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni... See more

Company replied

Rated 5 out of 5 stars

Received all packages and extremely fast too. Summer sale made the bundle such a big bargain, the items received we the la prima base, pedals, and formula wheel. All excellented quality especially bei... See more

Company replied

Rated 5 out of 5 stars

Generally fast shipping and delivery that is important for me, someone who do not have patience. Very secure and great packaging, good support communitcai. Not too much of the reasons to lower the s... See more

Company replied


Company details

  1. Electronics Manufacturer

About Asetek Racing

Written by the company

Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.

Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.

We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.

Everything we do is based on three words that define Asetek Racing.

PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.

PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.

PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

677 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(677)

317 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible cancelation response

Ordered the wrong item, asked for cancellation within the hour, no cancellation and ended up paying more than half the original order just in shipping costs. Terrible service.

24 February 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and in detailed feedback. Also, I would like to apologize for any inconvenience.

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Quality product

I ordered a Forte wheelbase; it arrived in a few days. Overall, I'm very pleased with the wheelbase. 18nm is more than enough for an awesome experience; I had to lower force feedback in most of the games. With RaceHub software, you can tweak its settings to feel every little detail transferred from the road.

21 February 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

We really appreciate it.

Have a wonderful day!

Full throttle ahead...

Best, Asetek SimSports

Rated 5 out of 5 stars

7th gen AM5 Asetek AIO pump Bracket

Worked perfectly on my NZXT Kraken z73 AIO. Bought in 2020 and it's still going strong. Just mounted it on a 9800x3d with a -20 PBO undervolt, and my idle temps are sitting pretty around 34- 38 C. Highly recommend if you're trying to reuse your old Asetek AIO, and it still has some life left in it.

22 January 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

It's fantastic

It's fantastic, my iRating is raising, it's much more fun to use and i can finally "feel" the car.

Special bonus for the friendly discord support <3

16 February 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

fast and friendly

Responsive, fast , friendly and competent customer support. Didnt receive the goods yet but expect nothing less than top notch, thanks !

9 March 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

repairing in 6 working days

Hello Asetek,

Thank you for the ultra-fast processing.
Shipping to Denmark and back and repairing in 6 working days is already sensational.
Even a good steering wheel like the Asetek Forte can have dropouts, but has been eliminated and I would buy it again. Super quality.
Keep it up.

Greetings from Viernheim
by S. Potyka

9 March 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Unfortunate things that require repair can happen, but we always do our best to get them done as quickly as possible.

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great wheelbases and great customer service when problems occur

Ive own forte wheelbase and invicta pedals for over a year now and they have both been absolutely amazing. I've only ever had one problem but it got resolved very quickly. The invicta pedals have been absolutely problem free

7 March 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Upgrade from fanatec

Upgrade from fanatec ! Great product no issues since 2 years . Will continue to buy their gear for sure !

8 March 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek Asetek recently for Black Friday…

Asetek Asetek recently for Black Friday I bought a asetek forte formula wheel , and it was rattling and had a loose thumb encoder, I wrote customer service, and bam sent it back no charge, to Denmark and I’m in America so that’s a big thing we all hate those damn tariffs. And with in a week my wheel was back good as new . Customer support is awesome. That’s what you get when you go with Asetek!

17 February 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Exellent support

Exellent products and Exellent support.
One of the best,
Reccomended

3 March 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

100% high quality products with really…

100% high quality products with really good and easy software. Costumer servis is top tier, they will go an extra mile to help you in any scenario :) really happy with my purchase.

2 March 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

A fantastic customer focussed company.

Great prices, super fast shipping, fantastic upgrade path, excellent quality and really really good customer support. Companies like this need to be supported.

9 February 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Initium bundle

Get me informed,as new to pc sim racing the initium bundle has been great.

9 February 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Top-class products

Top-class products, top-class custom service, five stars. ⭐

30 January 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek The Best

Very good product! I have experienced a RMA for a bad PSU,and in 3 days i can already race again! Thanks you so much !

12 February 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek service + products (forte), great service and fantastic gear

I bought a wheelbase and steering wheel from Asetek (the Forte line). all I can say is that they are perfect products. I had a small problem with the power unit of the wheelbase, but this was resolved immediately by the costumer service. all in all i have a great experience with asetek and i would recommend their products.

13 February 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Amazing Customer Service

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to see if someone would help me troubleshoot. They directed me to submit an RMA ticket. Within 24 hours I had a reply telling me that the button was indeed defective and they had already sent out a replacement. No further questions asked. All I did was explain what was happening and provided proof of purchase. The speed and effectiveness of their customer service is bar none.

11 February 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

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