A.S. Bikes Reviews 150

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their reliability and robust design. The staff is frequently commended for being friendly, helpful, and knowledgeable, often going above and beyond to assist customers. People are particularly impressed with the exceptional customer service and aftercare, noting the company's willingness to provide support and repairs, even for older products or second-hand purchases, often free of charge. This family-run business is seen as highly efficient and customer-oriented, making the overall experience very positive.

What people talk about most

Product

People report positive experiences with products, highlighting their quality and durability. Many customers... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional customer care provided by... See more

Quality

Reviewers highlight positive aspects of quality. Customers are delighted with the long-lasting durability of... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had the mobility scooter for over two years now with no problems have been all round the med up glaziers in Iceland all around Canada and America /new york/Boston etc performed all aspects ne... See more

Rated 5 out of 5 stars

Peter and his family really know how to look after their customers. Our 15 year old bikes are well used and have been very reliable. Only on our second battery. A recent intermittent electrical fa... See more

Rated 5 out of 5 stars

Just like to say a big thank-you to Peter and Sam. This family run business deserves an award for their services, dropped my bike off at the Norwich motorhome show for repair and it has been returned... See more

Rated 5 out of 5 stars

What a brilliant product, we bought the Electromobi scooter from the Western Motorhome show. The buggy was delivered the day after we arrived home, excellent service. Took the buggy on holibobs to... See more


Company details

  1. Bicycle Store

Written by the company

A family run business based in Coventry, supplying electric bikes since 2001 and now supplying fully folding electric tricycles and mobility scooters. Mainly based in the motorhome and caravan industry as all of our products fold and make traveling and exploring easier and more fun. Electric bikes can help you explore further and turns dread into joy when faced with hills.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Professional service

Very friendly people and extremely helpful. Had excellent tuition on riding a tricycle. Good quality product and nice to see that it's made in Britain.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Sensor failed

My bike stopped working when out a few days ago. The motor was still functioning but there was no power assistance. I called AS Bikes and explained the problem. They immediately identified the issue and sent me a replacement sensor, with instructions for installation, together with a crank tool which I was asked to return, even including the money for the return. This was amazing, excellent service, especially as I had bought the bike second hand; they were still helpful, prepared to assist and quick in their response. I cannot recommend then highly enough. THANK YOU AS BIKES

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Had a problem with the trike

Had a problem with the trike, just a small part that nobody else could supply. Phoned AS bikes, explained situation, they were more than happy to book us in to repair it. We showed up at their premises in Coventry, within half hour problem was sorted. They even took the opportunity to give the bike the once over & adjusted the brakes etc. Both people we saw were very friendly & chatty 10/10. So happy to be back on the road .Thanks from Theresa.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Lovely bikes and really friendly family business.
A couple small issues but they are being sorted very quickly and with no fuss.
Looking forward to getting a lot of use on these when motorhoming.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Folding Electric Bikes

Visited A S Bikes at Exeter Motorhome exhibition and found exactly the bikes we were looking for. Well engineered compact folding electric bikes which ride well in normal or assisted mode. The family are obviously passionate about their products, experienced and helpful. We bought a pair of the Mark lll bikes at a good price and refreshingly with no extras - rack, lights, mudguards and toolkit all included and bonus goodies added. Excellent product and service. Well done!!

27 January 2024
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

thankyou so much

Rated 5 out of 5 stars

AS bikes are an absolutely brilliant…

AS bikes are an absolutely brilliant proper company to deal with, we’ve had 3x 20” wheels models and are just upgrading to the 26” versions. Nothing is too much trouble for them to sort whenever we’re at any of the Warner’s Motorhome shows. The whole now extended family are a joy to speak to whenever we see them.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely 1st class customer service

Absolutely 1st class customer service. Bought a fold up bike last May and developed an issue with the electrics. Without hesitation they collected it fixed the issue, returned it by courier, had even cleaned and serviced it. Excellent bikes and after sales service. Can’t recommend them highly enough.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

ASbike customer service

I have owned a large wheel folding ASbikes for several years. It is light and practical, easily fits in the boot of my car and is really well made.
I recently had a problem with the bike. In spite of the age of the bike the response and support from ASbikes was superb. It is now sorted and back in use.
Thank you ASbike

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Buy British, Buy the Best. Buy A.S Bikes. The Family you can Trust

We are giving you a high recommendations for Company’s we have used during our Visits to The NEC Shows, both the Caravan, Camping & Motorhome Show, normally in February And October is the Motorhome & Caravan Show. AS Bikes is a family run business that has been going to shows all over the UK for 22 years.
A.S. Bikes, The oldest established firm attending the shows for over 20 years,
Selling electric folding bikes, electric folding tricycles and probably the fastest folding mobility scooter on the market. Good prices and fantastic aftersales service. Workshop available on site at all the outdoor shows.

22 April 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant products and service

I can’t say enough good things about AS Bikes. Their products are excellent and so is their service. I purchase the folding e-trike in June 2023. Sam and her dad couldn’t have been more helpful and supportive. The first trike arrived damaged by the courier company and Sam sent out a replacement immediately and arranged for the damaged one to be collected. They’ve helped me all along the way with my questions and giving fantastic support. AS Bikes has restored my faith that good and ethical companies can still be found. Thank you AS Bikes for providing such high quality products and excellent follow-up service!
Massive A* from me!

19 June 2023
Unprompted review
Rated 5 out of 5 stars

1st class product from a 1st class company

We bought two Electrobike Plus three years ago because they were foldable and with 26” wheels. They were also keenly priced. Since then we have used them extensively whilst away in our caravan and at home, and they have attracted much admiration. Both fit in the car with the back seats down, no mucking about with racks. We are delighted, especially as the after sales service is excellent and the staff are always happy to help.

11 December 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so much! We really appreciate the review and if you ever need anything please shout

Rated 5 out of 5 stars

FANTASTIC SERVICE

I went to AS Bikes a couple of days ago with my old E bike bought from there a few yrs ago to get it tested. The young lady that helped me was so knowledgeable and helpful. My bike is now back to normal and working perfectly. Thank you

21 November 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so much! Always a pleasure and if you need us just shout

Rated 5 out of 5 stars

I’m so glad I bought my lovely electric…

I’m so glad I bought my lovely electric tricycle from these guys. Not only is my trike beautiful and superbly designed, but AS Bikes go over and beyond to provide exceptional customer service. Great products and a great company! Also should mention that both their bikes and trikes are folders, and the rear wheels on the trike fold inwards, to get through or into narrow spaces. So handy for transporting in our car. Many thanks AS Bikes, you’re stars!

1 October 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so much brita! We really appreciate this

Rated 5 out of 5 stars

Our best decision ever.

What an amazing family run concern.
About 12 years ago we apprehensively bought ourselves our first electric bikes from AS bikes.
What a great decision it proved to be.
We have always had great follow up help, service and advice from the family.
Many places offer electric bikes now, but we know that AS bikes will always be there for us, for the foreseeable future, which is very reassuring.
This family run company is genuinely interested in giving amazing service. We whole heartedly recommend this company to anybody thinking of purchasing an electric bike.

18 November 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so so much, this will help us enormously, if you ever need anything please just shout us

Rated 5 out of 5 stars

So nice to find a Family run business…

So nice to find a Family run business that cares about their customers We purchased our first bike from them in 2011! We popped into the workshop and were so impressed by the help we received The bikes we bought are still going well and we have no hesitation in recommending them.

16 October 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so much! If you ever need us please shout any time

Rated 5 out of 5 stars

Exemplary sales and Service

My wife and I, purchased our electric bikes 5 years ago, what we loved was the no pressure approach to sales, we felt comfortable looking, getting good advice from Peter and his team. We continued looking, and eventually found there was only one company that we wanted to buy from.
We wanted 26” wheels, but my wife being 5.1 tall looked a problem, Peter resolved that by agreeing to build with a lower saddle and bringing the handlebars forward to suit her. Since then we have used them at home, and all over Europe, at the motorhome shows Peter or one of his staff will happily service the bikes while we wait. No other company in our experience could provide any better service,
I could go on for hours, but that’s why there is not need to advertise, word of mouth praise is always best.
Well done to A S Bikes. Thanks for a great product and unrivalled after sales service.

16 August 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so much for a lovely review we really appreciate it!

Rated 5 out of 5 stars

Buying electric bikes

We started trading with AS Bikes about 13 years ago and never found the need to look anywhere else,good quality reasonably priced , Good availability of spares .We’ve met many other people with the same bikes but never any complaints ,family concern still using the same values

15 November 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so much, if you ever need anything please shout

Rated 5 out of 5 stars

Great product

Great product, great team.

I originally purchased an e-bike but found that my balance wasn’t that great so I further went onto purchase an E-trike. My husband had the E-bike, both great items.

The team have been great, there was a small problem with a joint. They worked with me and my husband to fix the problem and even gave us some spare parts and extras due to the issue. Now I have an amazing E-trike to go out and have fun on! Thank you to the team.

30 November 2022
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

Thank you so so much and if you ever need anything please shout

Rated 5 out of 5 stars

Brilliant quality products

Brilliant quality products. Friendly, family run business. I would not buy an electric bike or mobility scooter from anyone else now

15 September 2023
Unprompted review
A.S. Bikes logo

Reply from A.S. Bikes

what a lovely review! thank you very much

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