Thank you, Blossom, for your help in locating my package. You gave me peace of mind. The tracking system for a shipped package from artverastudio.com seems somewhat vague at times. An exact locat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your team is great to work with! Customer Service is beyond 5 stars!!!!! When I hadn't received my Guardian Angel plaque shipment you always responded promptly with the shipping status. When it did... See more
Company replied
I placed an order which was delivered to the wrong address and was irrecoverable to me. I proceeded to e-mail customer service and came into contact with your representative, Sunny. She was so very ki... See more
Company replied
My order was taking too long to arrive. After so long to come I contacted support area about how long I was waiting and that when tracking package, it seemed to be stuck in Buffalo and Lockport, New... See more
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3.2
Average
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally accepting that my order was lost
29 June 2026
Unprompted review
Reply from Artverastudio
Dear Gavin Pike
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
this is a scam business from china
this is a scam business from china. Please check company before you order something.
29 June 2026
Unprompted review
Reply from Artverastudio
Dear Ömer faruk Yılmaz
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Although the item I received was much…
Although the item I received was much smaller than I expected, the quality is excellent. This company is very easy to work with and its customers appear to be their top priority. I would definitely order again.
23 June 2026
Unprompted review
Reply from Artverastudio
Dear Jackie
Thank you for taking the time to leave a review.
Customer satisfaction is always at the core of our service. To address the shortcomings you mentioned, we will continue to improve our product quality and service details, striving to provide you and other customers with an experience that better meets your expectations.
If you have any specific suggestions, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
Thank you for your understanding and understanding. We look forward to providing you with even more satisfying service in the future.
Best regards
Olivia
I bought a picture online and it’s so…
I bought a picture online and it’s so small. You can barely see. It was a rip off for the amount of money which is said for the amount of money, a larger one but no, I got the smaller one so to me that is a rip off I’ll never buy from them again.
23 June 2026
Unprompted review
Reply from Artverastudio
Dear mary downing
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Such a ripoff!
27 June 2026
Unprompted review
Reply from Artverastudio
Dear Tracy Stock
We note that you are dissatisfied with your purchase experience, but have not been able to provide specific details.
We would appreciate more details so we can provide you with effective assistance and improvement measures.
We always value the opinions of every customer, and your feedback is very important to us.
If you would like to provide more details regarding your order or product issues, please feel free to contact us at the following email address:
Customer Service Email: olivia@clientcare2025.com
Have a great day!
Best regards
Olivia
Charlotte immediately contacted me and…
Charlotte immediately contacted me and offered me several solutions although I wanted to return it. I did not wanna go to the hassle so she gave me a partial refund and that did satisfy me with a more impressed about is her quick response Tony.
25 June 2026
Unprompted review
Reply from Artverastudio
Dear Anthony Tramuto
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
There was an issue with a delay…
There was an issue with a delay receiving my item. It was stuck in customs in China. I was issued a 15% refund that I received the next day. Thank you!
26 June 2026
Unprompted review
Reply from Artverastudio
Dear Laura Gardner
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Delay in shipping.
I had a hard time getting the order, but all is well now. The hold up was tariffs and shipping. Yuki was very efficient and helpful. And kind. I appreciate all her help.
Thank you Yuki.
25 June 2026
Unprompted review
Reply from Artverastudio
Dear WILLIAM M. KENDRICK SHARON E.
Thank you very much for your high regard for Yuki and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Yuki, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Horrible Experience
Order billed immediately, but products were not shipped until 2 days after I threatened to revoke payment due to fraud after receiving no updates for nearly a month. 14 days after receiving shipping notice and a tracking number that could not be found by the service at the provided link, still no delivery. I do not recommend doing business with this company. I will NEVER do so again.
24 June 2026
Unprompted review
Reply from Artverastudio
Dear Randolph Saunders
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Charlotte’s Outstanding Customer Service
My order was lost in transit but Charlotte’s excellent customer service was very much appreciated.
In mid-April, I ordered a gift for Mother’s Day from artverastudios.com that was finally declared lost in early June.
A tracking link showed the progress of my
package as it arrived stateside, cleared
customs, was moved to a processing center, and then remained in transit to its destination until it disappeared.
This series of events made me complain … frequently … to the website’s customer
service department. All of my customer service interactions were with Charlotte. Every piece of Charlotte’s correspondence was kind and professional, even when my emails were not.
Once my package was declared lost, Charlotte offered to resend my order or refund my money. I requested a refund and a merchant credit was promptly issued to my credit card.
Charlotte’s handling of this unfortunate situation was exemplary and she is a credit to the organization. Her responses were always prompt and helpful to me.
If all customer service representatives managed challenging circumstances by demonstrating as much respect and concern as Charlotte was able to, the world would be better for it. I hope a raise and promotion are in her future very soon.
19 April 2026
Unprompted review
Reply from Artverastudio
Dear Melissa Cazalet
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
To begin with your products are really…
To begin with your products are really beautiful and priced fairly. But even more important is the fact that Molly from your customer service goes completely out of her way to try and fix any problems that you might have. Her customer service is excellent and she is very helpful. I certainly appreciate all she has done to help me. She is a great addition to your staff, Kim Mahoney.
23 June 2026
Unprompted review
Reply from Artverastudio
Dear Kim Mahoney
Thank you very much for your high regard for Molly and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Molly, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Mia was great
Mia was great. She gave me ideas how to find my list item & it looks beautiful. Thank you!
21 June 2026
Unprompted review
Reply from Artverastudio
Dear Leah Blanford
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
When this order finally arrived it was…
When this order finally arrived it was of good quality and just what I wanted for my garden. My problem, what's with the shipping service. I waited 7 weeks and then reached out to the company. Within one day, I heard back from them that there was a problem tracking it and they were willing to send me another item. The agent was very cordial and prompt. She said this one would take twenty days. Two days later my original order came in the mail and I was able to cancel the second order. The customer service was outstanding but the shipping service was very delayed.
16 June 2026
Unprompted review
Reply from Artverastudio
Dear Beth Leu
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Everything was as expected there was a…
Everything was as expected there was a long shipping time but that was on the shipper not the company so I can’t ding them for that but my suggestion to them was to list long shipping times on the website or if it is a reoccurrence then find a different shipper
23 June 2026
Unprompted review
Reply from Artverastudio
Dear Customer,
We are delighted that you are satisfied with our product. We sincerely apologize for the inconvenience caused by the delayed delivery time.
We are implementing a series of proactive measures to continuously optimize your delivery experience.
If you still have questions about your order status, please feel free to contact us. We will do our best to assist you:
📧 Customer Service Email: olivia@clientcare2025.com
I hope to welcome you back with even better service in the future.
Best regards
Olivia
Although the first order was missing…
Although the first order was missing Sunny made sure we got the new one right away
16 June 2026
Unprompted review
Reply from Artverastudio
Dear Gerard Horne
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Mia was very responsive throughout the…
Mia was very responsive throughout the process. Gave me confidence that the issue would be resolved.
23 June 2026
Unprompted review
Reply from Artverastudio
Dear Tom Beers
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Great Company!
First of all, I’d like to say just how much I love the items I ordered! The angels are beautiful and the ornament is perfect! Fantastic use of beach glass!
Secondly, when I had a question, the customer service department answered right away, promptly and courteously!! In this age of big business it’s hard to find a company with both a wonderful product and amazing customer service!
Many thanks to everyone there! Keep up the great work!
Teri Dowdee
22 June 2026
Unprompted review
Reply from Artverastudio
Dear Teri Dowdee
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
While I have yet to receive the oroduct…
While I have yet to receive the oroduct I ordered, Jamie has been extremely helpful in tracking it and is being sure it is delivered
19 June 2026
Unprompted review
Reply from Artverastudio
Dear Drue King
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Excellent service
15 June 2026
Unprompted review
Reply from Artverastudio
Dear Barbara Baca
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Excellent experience
If you are feeling hesitant to order something from this company, don’t hesitate. Their product is well worth the money and their customer service is beyond excellent.
20 June 2026
Unprompted review
Reply from Artverastudio
Dear Art
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
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