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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality and durability, noting its resistance to fading even when exposed to outdoor elements for extended periods. Many people appreciate the product's performance, especially its ability to create sharp, lasting lines and its consistent ink distribution. Reviewers also frequently highlight the fast and efficient delivery service. However, some customers were not happy with their orders, mentioning issues such as receiving dry markers or products with viscous, unusable ink. A few other people also felt that the product did not perform as expected, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the markers for not smearing and... See more

Quality

Clients share positive opinions on quality, with many praising the markers for not smearing and leaving... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a couple of black Artline 4000 Paint Markers to draw art onto a white painted fiberglass bench that will be outdoors. I tested this marker along side a Sharpie Permanent Paint Marker on a pl... See more

Rated 5 out of 5 stars

I have used this product - the Artline Garden Marker with tip size 0.8mm - reliably, for a "couple" of years now. Actually for 5 years! One pen from my original purchase has a damaged end cap... See more

Rated 5 out of 5 stars

I love the markers. Regarding the order, they shipped quickly and didn't overcharge for shipping. They made it easy to stay away from the vast online e-commerce site (who also sells the product) for t... See more

Rated 5 out of 5 stars

Great product, quick order processing and shipping. The blunt tip paint markers are working well adding a stripe to electrical wiring. We've used sharp point markers and they don't hold a line well on... See more

Rated 1 out of 5 stars

Truly dissapointed in the product I received. I shook the paint pen for 5 minutes, and actuated the plunger almost a hundred times. The ink that finally came out --from behind the plunger not the nib,... See more

Rated 2 out of 5 stars

I received tracking information that the produce was in New Jersey on February 28th . In desperation I ordered one from Amazon that arrived yesterday.

Rated 3 out of 5 stars

Dear Sirs, I received my order today. As you can see in the attached page, the black ink markers came dry. I will appreciate that you send me replacements. Many thanks,

Rated 5 out of 5 stars

Long nib markers perform really well, and I'm glad I discovered that Artline sells the high quality brands before I bought the cheap ones making the rounds on social media.

Rated 5 out of 5 stars

The product I ordered was exactly as described and delivered quickly. I have placed orders from other companies that did not meet expectations. I will place additional orders from Artline.

Rated 5 out of 5 stars

I like the markers. There's very little fade when out in the elements. The site didn't have an option for a box of markers, which was unfortunate. I needed to order them individually.

Rated 5 out of 5 stars

Problem with my order. It was short one product and fixed right away. Ship me another one which I received. Thank you for the quick response ans service.

Rated 5 out of 5 stars

My order arrived quickly and it works very well! I needed to label dark clothing for various trips where laundry may be accidentally misplaced/mixed. This shows up well on dark AND light colors! Waiti... See more

Rated 5 out of 5 stars

You had what I wanted, could not find locally, nor from my usual sources, and you delivered promptly!

Rated 5 out of 5 stars

Awesome pens (as I knew before I ordered them), unbelievably fast delivery, great packaging. PERFECT!

Rated 5 out of 5 stars

Very prompt in delivery. The marker works perfectly. Very pleased with your service. A++ Thank You

Rated 5 out of 5 stars

The ease of ordering. The items arrived precisely the day I was given when they were ordered. Thank you

Rated 5 out of 5 stars

The Markers Doesn't Smear like other markers and they leave the paperwork neat and you can't through what information you are hiding I look forward to ordering more in the future

Rated 5 out of 5 stars

Easy to order and my order was filled in a timely manner. The product works exactly as described


Company details

  1. Office Supplies Store

Written by the company

From a humble beginnings with only three permanent markers in 1964, Artline in 2019 surpassed 100 million pens and markers sold worldwide in a single year. In the 50 years since its birth, Artline has won the hearts of consumers, in part due to Shachihata’s belief in listening to each of customer's voice, playing an important role in the creation of our products. We at Artline and Shachihata, have always sought to set the highest standard for our products while maintaining concern for the environment. In fact, Shachihata has obtained ISO certification for both its Quality Assurance and Environmental Management Systems. The result is a vast range of pens and markers for all purposes, manufactured responsibly to the highest quality standards and renowned the world over. No matter what your marking need may be, Artline is here to make the world a more colorful and brighter place.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product

Great product, quick order processing and shipping. The blunt tip paint markers are working well adding a stripe to electrical wiring. We've used sharp point markers and they don't hold a line well on wire. The blunt tip lay a nice sharp line down. Out of all the paint markers we use these are all working well from the beginning. Many markers have paint distribution issues these don't.

12 July 2025
Rated 5 out of 5 stars

Black Artline 4000 Paint Pen still deep black after 3 weeks in the sun.

I ordered a couple of black Artline 4000 Paint Markers to draw art onto a white painted fiberglass bench that will be outdoors. I tested this marker along side a Sharpie Permanent Paint Marker on a plastic pail left outside in direct sunlight. After 3 weeks, no sign of fading on the Artline. Still a deep black color. The Sharpie faded to a grayish black. I had a lot of artwork to do so I had to order another one as it ran out of ink. Both orders were delivered impressively fast.

30 June 2025
Rated 5 out of 5 stars

I love the markers

I love the markers. Regarding the order, they shipped quickly and didn't overcharge for shipping. They made it easy to stay away from the vast online e-commerce site (who also sells the product) for those who are trying to buy directly from companies.

17 June 2025
Rated 5 out of 5 stars

Problem with my order

Problem with my order. It was short one product and fixed right away. Ship me another one which I received. Thank you for the quick response ans service.

29 April 2025
Rated 5 out of 5 stars

Buying from Artline is how online…

Buying from Artline is how online shopping should be. Quality products. Variety of products. Ease of ordering. Excellent shipping procedures/results.
Quiet and efficient. And Trustpilot reviews!

26 February 2025
Rated 5 out of 5 stars

Sales person taking the time to see if…

Sales person taking the time to see if the product I was lookin to purchase actually did work as advertised. She got back to me the next day with her findings and was true to her word when I received the product in hand.

14 February 2025
Rated 4 out of 5 stars

Light weight, Dark Marks.

The markers are very light in the hand. Their weight, combined with the somewhat hard nib, makes them glide effortlessly across the board, leaving behind dark, full lines. They are a joy to use, and they are refillable, so you won't have to go through four or five markers per semester. The only downside I experience is that they lay down so much ink that it can quickly make the eraser dirty. As long as you keep cleaning your erasers and boards, These markers with a bottle of ink are darn near perfect.

24 December 2024
Rated 5 out of 5 stars

Great Experience

The purchase process was a breeze. Additionally, the order was processed as well as shipped seamlessly and quickly.

14 December 2024
Rated 5 out of 5 stars

Incredible pen company

Wow - I've never seen such a collection and high quality to boot. Excellent company. So glad I found you - accidentally - when shopping on-line for other things. I found you through an on-line store in Australia.

9 November 2024
Rated 1 out of 5 stars

Package did not make it to me

Package did not make it to me. No one reached out to solve the problem.

1 October 2024
Artline USA logo

Reply from Artline USA

Hi Robert,
We're very sorry for your trouble. We show your package was delivered on Oct 14. The tracking number is: 1Z0831970366329793. If you still have not received your package, please contact our customer service at 800-541-9719 x. 1.
Thank you,
Your Artline Team

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