We bought several interior doors, the staff in the store are friendly, they helped a lot with the choice. The price turned out to be cheaper than in other stores. If you need high-quality doors for a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the... See more
Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my origi... See more
Company replied
I installed my first set of bi-pass doors this weekend. I have installed somewhere around 25 doors in the past, but none of the bi-pass variety. The hardware is a bit more complex and time-consumin... See more
Company replied
Company details
Information provided by various external sources
Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Contact info
327 Market Street, 84037, Kaysville, United States
- info@artisanhardware.com
- artisanhardware.com
4.3
Excellent
438 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Door Stops
I purchased a pair of door stops for my barn door. It solved my problem of having the door close too far. I only needed one stop, so I placed the other one opposite to balance things out. Great quality product just like the door itself.
18 October 2019
Unprompted review
Great customer service
Great customer service and the best quality products. Makes my barn doors look so much better.
17 October 2019
Unprompted review
Excellent product and communication!
17 October 2019
Unprompted review
Very disappointed in there products
16 October 2019
Unprompted review
Reply from Artisan Hardware
Hey, Jeff!
Based on your order, you purchased a tear drop latch from us. If you are unhappy with the quality of the product, our customer service reps would be more than happy to replace it with a different lock. Please give us a call if you would like further assistance.
Some items were not shipped but that…
Some items were not shipped but that fixed immediately. Still waiting to install.
16 October 2019
Unprompted review
Found exactly what I was looking for at…
Found exactly what I was looking for at a great price and it arrived quickly. Great vendor - I will be a repeat customer.
12 October 2019
Unprompted review
Everyone was so personable and willing…
Everyone was so personable and willing to help whether it was their department or not! Loved the experience.
10 October 2019
Unprompted review
Poor customer service
Poor customer service: the delivery company that they contract with will demand that you receive the product within 3 days, on a weekday, during an all-day delivery window, and threaten you with charges if you cannot accommodate them. Artisan Hardware will then abdicate any responsibility for this, despite the fact that they have chosen the delivery company, and state that it is the customer's responsibility only to arrange delivery. Very poor and I would not order from this company again.
10 October 2019
Unprompted review
Best company on the planet!!
9 October 2019
Unprompted review
Excellent quality
I looked at a lot of different hardware choices, debating how much to spend, and how big of a difference there was in quality. I am happy to say that Artisan Hardware was an excellent choice all the way around! It arrived in a timely manner, was packaged well, and the quality and durability of the parts was visible immediately.
9 October 2019
Unprompted review
Reply from Artisan Hardware
Hey, Cheryl!
We really appreciate you taking the time to share your experience with us. It was a pleasure working with you!
ARTISAN HIGHPOINTS.......
QUICK DELIVERY; PHONE CONVERSATIONS VERY INFORMATIVE AND ENJOYABLE; PRODUCT IS AS I HAD HOPED : VERY NICE AND WELL BUILT. ORGANIZATION OF PARTS IS OUTSTANDING.....INSTRUCTIONS FOR ASSEMBLY ARE EASY TO UNDERSTAND AND COMPLETE. OVERALL I WOULD READILY DEAL WITH THIS COMPANY AGAIN.
8 October 2019
Unprompted review
Reply from Artisan Hardware
Pleasure working with you, John! Thank you so much for your positive feedback!
Exeptioal Service
The service I received from Artisan was exceptional, they exceeded all my expectations of doing business with a company in today's market place. The person I dealt with was courteous, knowledgeable and promptly returned all my calls.
4 October 2019
Unprompted review
Reply from Artisan Hardware
Hey, Chris! Thank you so much for your feedback, we're so happy you were satisfied with your experience. Thank you for choosing us!
Price is worth the lead time but if you…
Price is worth the lead time but if you have time to spare I can get these doors built on a 5 week lead time for half the price. The finish is cheap for 1200$ per door.
2 October 2019
Unprompted review
5 stars from me
5 stars from me. The inside sales lady that worked with me was excellent.
Matt Dulaney
2 October 2019
Unprompted review
Artisan Hardware makes quality products…
Artisan Hardware makes quality products and has a fabulous customer service department. All my dealings with this company have been positive.
1 October 2019
Unprompted review
This is the 2nd handle I purchased to…
This is the 2nd handle I purchased to enable my elderly Mother to grip and thereby assist her going up and down my front stairs. Not only is it strong but it is very attractive. I am sure that I will be ordering more of these handles!
28 September 2019
Unprompted review
These brackets are awesome!!
21 September 2019
Unprompted review
Hardware was just what I was looking…
Hardware was just what I was looking for, shipped on a timely fashion, support was excellent!
21 September 2019
Unprompted review
Great price and great product
Great price and great product. Looks great on our barn door!
21 September 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.