Artisan Escapes  Reviews 133

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, highlighting the seamless process from start to finish. Many people appreciate the staff's helpfulness, professionalism, and dedication to finding the best holiday options, often going above and beyond to ensure a perfect trip. Consumers frequently mention having fantastic holidays and cruises, with all arrangements, including flights, transfers, and hotels, being well-organized and smooth. Reviewers particularly value the personalized service and the peace of mind that everything is taken care of.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers praise the professional, friendly,... See more

Holidays

Customers had positive experiences with holidays, often describing them as fantastic and unforgettable. Many... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Artisan Escapes on a number of occasions. Excellent service from all the team. Expertly sourced the best hotels for location and budget for our recent Canada/US trip, 'stitching together'... See more

Rated 5 out of 5 stars

Just recently returned back from a holiday to Majorca booked with Artisan Escapes. We were a party of 14 & it couldn’t have been better. Thanks to Ann & Jo for all their help with booking & keeping us... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Artisan Escapes enough. Absolutely blown away with the service we received from Ann and her team. She booked our wedding in Cyprus, dealt with the wedding coordinator overseas on our... See more

Company replied

Rated 5 out of 5 stars

Ann was fantastic at finding us the best price and options for our holiday. She takes so much time seeking out the best flight/hotel combinations to work for us and our budget. We have used Ann for ma... See more

Company replied


Company details

  1. Travel Agency

Written by the company

With over 25 years of travel experience, our goal is to help you plan your travel arrangements. We do this by listening to your requirements and then share our collective knowledge to give you ideas/create itineraries using our partnered tour operators, cruise lines , villa specialists etc . We have access to hundreds of specialist tour operators who know their destinations intimately , you usually don’t pay any difference booking with us or direct with the tour operator. Matched with complete financial protection and customer service , we really do care about your holiday as much as you do .


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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Rated 5 out of 5 stars

Amazing customer service to book with ease

Amazing customer service to book what for us was a holiday of a lifetime- we were given lots of advice and ideas and incorporated a trip to Hong Kong Australia and then Thailand - all flights transfers and hotels arranged we didn’t have to worry about a thing! We’ve since booked a package with Artisan and will definitely return for any future needs! Thank you to Ann and the team it’s been amazing

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Artisan are exceptional

The staff at Artisan are exceptional, nothing is too much trouble, what ever you ask for, if it can be done they will do it. We have booked several holidays with Artisan Escapes at Whalley, including 5 star luxury hotels, a family holiday with the grandchildren. We explained our needs and they were met every time. Would never use any other travel agents. Thank you.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Birthday celebration in Rome

Just returned from 5 days in Rome to celebrate my daughter’s 18th birthday and we had a fantastic time. Received updates about changes to flight times and a courtesy call before travelling to check all in order. The hotel was perfect for our needs, very central and within budget. Thank you Ann and the team, looking forward to our next trip!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Artisan Escapes - Our experiences

My wife and I have used Artisan Escapes on many occasions, predominately for cruises. They are knowledgeable, helpful and extremely well informed in terms of the travel market. We would recommend their services without reservation.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service.

Ann and her colleagues were absolutely wonderful in helping us plan our Panamanian cruise. Nothing was too much trouble and she went above and beyond organising any transfers, accommodation and paperwork required. Would highly recommend.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend.

We usually book our own trips & itineraries but were looking for something special that would be organised for us. Jo was incredibly helpful suggesting various options before coming up with the perfect combination of a small group tour in Sri Lanka followed by relaxation in The Maldives. All communications with Jo and the team at Artisan Escapes were dealt with promptly and efficiently. Nothing was too much trouble. Excellent service. Thank you!

27 December 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Shirley for your lovely review and Thank you for entrusting us with your special holiday . We're so pleased you had a wonderful experience . We look forward to helping you with your future trips.

Rated 5 out of 5 stars

My first visit to Artisan Escapes

My first visit to Artisan Escapes and I have to say I have been very pleased with the service I received, my whole travel arrangements to New Zealand made by the firm were brilliant, everything went without a hitch and without doubt I shall be visiting the firm again. Thank you Artisan Escapes

29 January 2026
Unprompted review
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Reply from Artisan Escapes

Thank you Alison for your kind words . We're delighted you had a lovely holiday and booking experience . We look forward to helping you future travels. Thank you

Rated 5 out of 5 stars

Amazing holiday to Northern Thailand…

Amazing holiday to Northern Thailand put together by Ann and her team. Very professional service. Highly recommend Artisan Escapes.

21 January 2026
Unprompted review
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Reply from Artisan Escapes

Thank you Judith for your kind review, were delighted you had a lovely holiday and booking experience . We look forward to helping you with future holidays.

Rated 5 out of 5 stars

Fabulous service as always

Fabulous service as always. Wouldn't use anyone else. Highly recommended.

1 February 2026
Unprompted review
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Reply from Artisan Escapes

Thankyou Adam for your kind review, always a pleasure!

Rated 5 out of 5 stars

The best holiday organisers

We have used Artisan Escapes for all our holidays and never been let down excellent customer service from Ann and her team.
Our latest trip was to Goa and we had issues with our visa and Ann went above and beyond to help us get them so we could enjoy the perfect holiday hotels always amazing thankyou Ann and you team look forward to our next trip xx

21 January 2026
Unprompted review
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Reply from Artisan Escapes

Thank you Anne for your kind review , its much appreciated .

Rated 5 out of 5 stars

Friendly professional service nothing…

Friendly professional service nothing too much trouble pleasure to book a holiday and used twice now - highly recommend for a personalised service

15 December 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Carol for your kind review, always a pleasure ! we look forward to helping you plan many more

Rated 5 out of 5 stars

Artisan Escapes are the best travel…

Artisan Escapes are the best travel agents around. They properly look after you, very professional and nothing is ever too much hasstle. Would highly recommend. Thankyou once again. Looking forward to booking my next holiday soon.

21 December 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Fiona for your lovely review. Its always a pleasure ! We look forward to helping you with many more trips .

Rated 5 out of 5 stars

Just returned from a fabulous trip to…F1 Qater

Just returned from a fabulous trip to watch the F1 in Qatar organised by Artisan Escapes,everything flowed smoothly,really well organised.
Would highly recommend.

1 December 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Christine for your lovely review . Were so pleased you enjoyed your trip and booking experience with us .

Rated 5 out of 5 stars

I’ve recently booked 3 holidays with…

I’ve recently booked 3 holidays with Joanne at Artisan Escapes
They always find what we are looking for at a competitive price
Fab service throughout
Very proactive
Highly recommend

24 November 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Mike for your lovely review . Were delighted that enjoy your booking experience with us . We look forward to helping you with many more trips.

Rated 5 out of 5 stars

Just as good as ever

Just as good as ever. We went to near Sorrento and the service and help was as professional and thorough as usual. Used the company 4 or 5 times now and would highly recommend.

26 October 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Mathew for your lovely review . Im delighted you enjoyed your trip to Italy , we look forward to helping you with many more trips . Thank you

Rated 5 out of 5 stars

Very pleased

Joanne at Artisan Escapes booked us a trip to Las Vegas and New York and she was brilliant! She was very patient (considering I was very indecisive when booking) and gave me lots of options of hotels and prices etc. We had a fab holiday, thanks Jo ☺️

31 October 2025
Unprompted review
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Reply from Artisan Escapes

Thank you Nicola for your kind review . Were so pleased you enjoyed your trip and your booking experience with Jo . We look forward to helping you with many more trips.

Rated 5 out of 5 stars

Absolutely Top Notch Service

We have just returned from 11 nights in Mexico and it was fantastic!! Thank you so much to Joanne for arranging it.

Thank you xx

22 October 2025
Unprompted review
Artisan Escapes  logo

Reply from Artisan Escapes

Thankyou so much for the lovely review Jeanette. I’m so pleased you enjoyed your holiday in Mexico . We look forward to helping you with your future travel plans . Thankyou

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