ArtGallery Reviews 88

I thought I purchased a lovely painting by an artist I thought was from the UK, and therefore delivery and shipping was free.
I have bought many pieces of artworks from Art Gallery UK over 20 years and never had any issues until now.
The artist contacted me a couple of days prior my UPS delivery of my package, informing me that there was "some information missing" that was required by me before UPS could delivery me my painting! I had no idea what that could be, so sent all my details again.
The day before my delivery was to be made, she informed me that I had to pay almost an extra £100.00 to the driver via card for Customs Duties as she lived in Spain! I was shocked to say the least.
As the painting wasn't cheap, I of course hadn't budgeted for an extra £100.00 in Customs Duties. Had I known of this extra cost, I would never have purchased the artwork in the first place.
I therefore had to refused acceptance of the package, and was informed by UPS driver that it was no problem. The painting will be returned to the artist.
However, since then I received two 'Invoice Unpaid Demands' from UPS; one for the original amount of almost £100.00 and another one for £25.00!
I of course did not pay these demands as I had refused acceptance of the artwork. I sent photos of the Invoices to the Creative Community Support Team.
Throughout all this, I of course was in frequent touch with the team at Art Gallery.
This was a very stressful situation for me and I thought it would never end.
However, today I was informed by the Creative Community Support Team at Art Gallery UK, that the situation has been resolved and will of course be refunded my original purchase.
All the team members I have dealt with have provided me frequent updates, assurances and support and at the same time having to work towards a solution with the artist.
Each team member I dealt with were very kind and helpful and I was left in no doubt that a final solution was near and thankfully it ended today!
All the team have been very professional and I couldn't have had more support from them.
Anyone reading this post should know that buying artwork from Art Gallery UK is so easy to do and the choices are wonderful.
Any queries you have you can talk or message the team and someone will get back to you ASAP. Don't let my ONE stressful experience put you off from checking out the website. There are great artworks to chose from, with many styles and mediums and a budget to suit everyone.
Just confirm with Art Gallery that your artwork is from an artist in the UK, otherwise your purchase MAY incur Customs Duties if it's from the EU.
I have bought several pieces over the last 20 years and all were happy experiences, bar this one!

Excellent service , as always

I purchased a beautiful oil on canvas for a n incredibly reasonable price.

I cancelled in August, had it confirmed by email, requested my data and bank details be deleted & just saw they took £50 annual fee on 1 December! Appalling breach of trust! Resolved. My money has been returned.

The paintings were old and looked very tired. It definitely didn't look as good as in the gallery...
One painting has marks on the card.

YOU WILL NOT GET PAID FOR YOUR ART.
ARTISTS A WARNING- do not sell with them.
I thought I had stopped my account but they contacted me to say I had sold a painting. It was to Bulgaria and I was reluctant fulfill but they requested I post the painting as the client had been waiting. I posted it at my own cost of £60 - sent them the tracking information- received confirmation from client that they were thrilled with the painting. However art gallery.co.uk have still not paid me. I posted the painting in October and it’s now December. At first they kept saying I have to wait 21 days - now they keep daying they are ‘looking into it’ or ‘chasing finance department’. Not sure either of these excuses make any sense. I think it’s abysmal that they have treated me this way - I am pleased that the customer is so happy with the art but it takes heart and soul to create something - and then to be left out of pocket by them is absolutely unacceptable.
DON’T ENGAGE WITH THIS PLATFORM- there are much better options to sell your paintings

Taking money from my account despite cancellation of subscription two years ago. Refunded me last year saying it was a mistake. Now it’s happened again. Ignored my emails. Now I have to go to my bank to request a charge back. This is really really poor.

Terrible attitude from new owners.
‘Pay us a subscription ‘no exceptions ‘we will show you how to improve sales ‘
After being an artist there for 15 years I explained that paying a subscription on top of them taking 30 % commission and having to pay for postage and packing on top , then wait for a month to get any money
Made it financially not worth it.
Used to be a good place for small artists now just want to take even more money from artists. Avoid there’s better sites than this for sales.

Smooth transaction and quick delivery. Very pleased with the art work. Looks stunning .

Great communication and quick delivery. Very happy with the artwork and the service.

A beautiful painting much better than expected and I received it in a few days.
Soon it will be on its way to Florida with us as a birthday gift.I know she will love it as much as we do.

My purchase was received within a few days of ordering and was well packaged

Easy purchase system. Product delivered as promised.

there was an initial problem with delivery but soon resolved and then delivered next day great service

Updates on order frequently
Painting is faultless

It seems artgallery is running perfectly well and I would like to thank the management for their professional touch.

First time ordering an original painting. More than happy with my purchase - It is lovely. Easy to navigate website and very smooth transaction. Painting arrived safely and in perfect condition. Well packaged, good communication. Excellent service - thank you :)

A really good service fast delivery and good communications regarding the order. Also really unique gift for a very happy friend

Very helpful and very efficient. And some wonderful art. Great to support good people and good businesses. Highly recommend.