Artforma Reviews 

55
TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

I expected the frame to be more visible when in front of the mirror, this is not well shown on online pics. For such customization and price I would was not like 100% satisfied. Everything else went w... See more

Rated 1 out of 5 stars

This was by far the worst shopping experience I’ve ever had. Their service is extremely slow and disorganized. They even split a single order between two different couriers, and as a result,... See more

Company replied

Rated 4 out of 5 stars

The mirror is looking good, the packaging was excellent. Regarding functionality the bad surprise was that the speakers can't be used for having phone calls - only music can be played from the smart... See more

Rated 4 out of 5 stars

Hello! The mirror is super except the on/off sensor which is not powering on/off with a bare hand/fingers. In works well with a black object when crossing infront of the sensor. Very strange. I wi... See more

Company details

  1. Mirror Shop

Information provided by various external sources

Компанията Foram, известна и под марката Artforma, е водещ производител на LED огледала с подсветка, в Европа. Постоянно усъвършенстваният производствен процес и дългогодишният опит в индустрията са oаранция за най-висококачествен продукт с практически неограничени възможности за модифициране.


Contact info

3.0

Average

TrustScore 3 out of 5

55 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(55)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

the worst shopping…

This was by far the worst shopping experience I’ve ever had.

Their service is extremely slow and disorganized. They even split a single order between two different couriers, and as a result, the mirrors arrived shattered.

They deliberately delay the claims process. I sent them a video clearly showing how the package arrived and the damaged mirrors. Then they said the video wasn’t enough and asked for photos. After I sent the photos, they requested even more pictures. Every time they receive what they asked for, they come up with another request, even though they already have a detailed video.

This is one of the most dishonest and manipulative companies I’ve dealt with. They intentionally drag the process out by asking for different photos little by little.

DO NOT ORDER FROM THIS COMPANY!

17 June 2026
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Reply from Artforma

Thank you for sharing your feedback.
We would like to explain that our standard claims procedure requires the submission of the necessary information and supporting evidence so that we can properly verify the claim and proceed with the next stages of the process. We understand that the need to provide additional materials may have been frustrating, and we sincerely apologize for any inconvenience this may have caused. We are pleased, however, that we were ultimately able to reach a satisfactory resolution. Thank you for your patience and cooperation.

Rated 4 out of 5 stars

Amazing mirrors, but could use some more quality control on the transformers they use

Artforma makes amazing custom mirrors. I have for both my bathrooms mirrors from them. Then if everything is perfect why 4 not 5 stars you ask ? Well the 2nd mirror I bought has a issue with the 12v transformer - it makes a very high pitched quiet constant noise when the LED is not turned on. It is difficult to hear at first, but once you hear it, it never goes away from your ears. This is not uncommon for these transformers and the only solution is either to switch it with a new one or keep the lights on constantly.
I don't know what to do with the 2nd mirror now, as it is really annoying and I might resort to opening it and replacing the transformer itself, as it might be cheaper than filling to replacement.

29 April 2025
Rated 4 out of 5 stars

Good, only issue was delivery

The execution of the order was amazing, not a long wait time to receive. The only issue I had was that i specifically noted what the address is and it was still messed up despite making it perfectly clear where it was

3 February 2025
Rated 2 out of 5 stars

Nothing special for this price I…

Nothing special for this price I expected much more

13 October 2024
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Reply from Artforma

Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that our product did not meet your expectations. At ARTFORMA, we strive to deliver high-quality products that combine functionality and aesthetics, and we deeply regret if your experience fell short of these standards.
We value your input and would love to understand more about your concerns. If there’s anything specific we can address or improve, please don’t hesitate to reach out to us directly at hello@artforma.com
Thank you for giving us the opportunity to learn and grow from your feedback.
Kind regards,
ARTFORMA Team

Rated 4 out of 5 stars

Great mirrorGreat mirror

Great mirror, fast shipping and easy order. Only one thing is not that good that from 3 sides the heater heats only middle side. I give 4/5 only because of the heating. Everything else is absolutely perfect

9 September 2024
Rated 5 out of 5 stars

Fast delivery

Fast delivery, the mirror was quite well packed. Regret that I didn't order more from the available functions for the model.

26 July 2024
Rated 5 out of 5 stars

Good expririence

Good expririence. Mirror was ordered with the option to pay on arrival. It came in the deadline and was in perfect condition, well wrapped, especially on the corners. Was able to track the shipment via the provided tracking number.

7 January 2024
Rated 1 out of 5 stars

You have an option to pay on the day of…

You have an option to pay on the day of order by paying extra 60lv, but when I have made an order I have been contacted that I need to pay a full amount in advance, which looks very suspicious. I said no money at front, so my order was canceled...

19 August 2023
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Reply from Artforma

Hello Nataliya,
We want to extend our sincerest apologies for the issues you encountered. This was indeed a system error on our part, and it should not have happened. We take full responsibility for the inconvenience it has caused you.
However, it's important to note that due to the size and value of the mirror, we are unable to offer a "cash on delivery" option, as most courier companies do not accept such shipments. We understand that this limitation can be frustrating, and we are actively working to prevent any future occurrences of this issue on our website.
Once again, we apologize for any frustration or inconvenience you may have experienced, and we appreciate your understanding as we strive to improve our processes.
Thank you for bringing this matter to our attention.
ARTFORMA TEAM

Rated 5 out of 5 stars

Great bathroom mirror with fair price

Great bathroom mirror with fair price! The parcel was very well prepared and protected to the last detail. The mirror and features meet our expectations. For the next ones we will get back to your services!

27 February 2023

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