Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... See more
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See what reviewers are saying
Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... See more
Company replied
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... See more
Company replied
They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... See more
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Company details
Information provided by various external sources
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4.6
Excellent
603 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable and responsive!
30 September 2024
Reply from ARTEMEST
Dear Florian,
Thank you for your kind words! We're happy to hear that you found our service reliable and responsive.
We're here whenever you need us!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Bernhard,
Thank you for your feedback! We’re glad to hear you appreciated the communication and flexibility with your order. We’re here to make your experience as seamless as possible.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Superb customer service
I ordered a hanger. it was bent during the transportation although a wooden box is used for shipping. I knew packing is very tricky. the hanger must have been moving around in the box and hit the wall of wooden box and then the hanger was bent. I took pictures and sent them to Artemest. They immediately sent me a new one for replacement for free of charge. This time they made sure the hanger does not move around. yes it arrived very safely.
The customer service is superb. I will buy more from them and share my experience with my friends.
I have my own customers in my job. For success, customer satisfaction is the highest priority. Artemest knows how to run a business and how important the customer satisfaction is. Thanks again
12 August 2024
Unprompted review
Reply from ARTEMEST
Dear Yang Seok Choi,
Thank you for your detailed feedback!
We’re thrilled to hear that our customer service met your expectations and that the replacement hanger arrived safely. Your satisfaction is our top priority, and we appreciate your understanding regarding the initial issue.
We look forward to serving you again and appreciate your willingness to share your positive experience with others!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A+ customer service
Ordered a few times from here. Great experience. One of the items was damaged a few weeks after I got it and they sent me a replacement free of charge. Great customer service and even better products!
10 July 2024
Unprompted review
Reply from ARTEMEST
DearSamer,
Thank you for your wonderful review! We’re so glad to hear that you’ve had a great experience with us and that our team was able to assist you with the replacement.
Your satisfaction means everything to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent customer service
Excellent customer service - made sure our guest book arrived in time for the wedding!
20 July 2024
Unprompted review
Reply from ARTEMEST
Dear Catherine,
Thank you for your kind words! We’re delighted to hear that our team was able to ensure your guest book arrived on time for the wedding.
Your satisfaction is our priority, and we appreciate your feedback!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent experience
First time experience with Artemest was excellent. Purchased a beautiful Morici desktop pen case. Great communication with concierge, fast shipping and arrived in the U.S. a day ahead of schedule. Will definitely be a return customer!
16 July 2024
Unprompted review
Reply from ARTEMEST
DearSJ,
Thank you for your fantastic feedback! We’re thrilled to hear that your first experience with us was excellent and that the Morici desktop pen case arrived ahead of schedule.
We look forward to welcoming you back as a return customer!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
SERVICE THAT CANNOT BE FAULTED
My order from Artemest had to be recent 4 times as their Italian supplier was negligent in quality care and/or packaging, I was supported and kept up to date constantly by Simona at Artemest until the item was received as ordered. I felt I was in safe hands at all times. Artemest is a company I trust completely to follow through with old fashioned top quality service. I'm very grateful.
14 May 2024
Unprompted review
Reply from ARTEMEST
Dear Tammy,
Thank you for your kind words!
We’re glad to hear that Simona provided you with exceptional support throughout your order process. Your trust in us means a lot, and we appreciate your patience as we worked to resolve the issues with the supplier.
We’re committed to maintaining our high standards of service and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great
Attentive customer service, smooth communication, fast and reliable delivery! Most importantly an amazing quality!!
29 March 2024
Reply from ARTEMEST
Dear client,
Thank you for your fantastic feedback! We’re thrilled to hear that you experienced attentive service, smooth communication, and fast delivery. We take pride in the quality of our products, and we’re glad you loved them. We look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent Experience !
I bought a tray that was on my ‘purchase’ list.
The price was Fair, the shipping went well. They kept me notified of shipping.
All in all, I would give them an A Plus.
Will be purchasing again.
Thank You ❣️
4 April 2024
Reply from ARTEMEST
Dear Bella,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience was excellent and that you found the tray you’ve been wanting at a fair price. It’s fantastic to know that our shipping process met your expectations and that we kept you informed every step of the way.
Your satisfaction is our top priority, and we truly appreciate your support. We look forward to assisting you with your next purchase—there’s always something special waiting for you at Artemest!
Thank you once again! ❣️
Warm regards,
Artemest Concierge Team
concierge@artemest.com
The Italian Shoe Horn Now in the Service of Wabbitattack
Unique, artistic collectables and luxury decorative .
accessories. Simply lovely pieces to grace an elegant home. Exceptional customer engagement and support. Love shopping the Artemest online product offering.
26 February 2024
Unprompted review
Reply from ARTEMEST
Dear Stephen,
Thank you for your thoughtful feedback!
We’re delighted to hear that you appreciate our unique and artistic collectibles, as well as our customer support.
It’s wonderful to know that you enjoy shopping with us, and we look forward to welcoming you back for more lovely pieces!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful sconces and it was worth the…
Beautiful sconces and it was worth the weight!! Thank you!
25 March 2024
Reply from ARTEMEST
Dear Irene,
Thank you for your kind words! We’re thrilled to hear that you love the sconces and that they were worth the wait.
Your satisfaction means so much to us! If you need anything else, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent quality
Excellent quality. Large for a cosmetic bag but prefect for my camera equipment!
25 March 2024
Reply from ARTEMEST
Dear Rita,
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the excellent quality of your bag and finding it perfect for your camera equipment. If you have any further needs or questions, feel free to reach out!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Sannix,
Thank you for your feedback! We’re glad to hear that you experienced fast shipping and that everything was correct with your order. If you need anything else, we’re here to help!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Fantastic Album
The album I ordered is beautiful and completely lives up to the online description. Extremely high quality.
28 March 2024
Reply from ARTEMEST
Dear Aaron,
Thank you for your wonderful feedback!
We’re thrilled to hear that the album met your expectations and that you found it to be of extremely high quality. We appreciate your support and hope you enjoy your purchase!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Artemest made custom order easy.
It was easy to order a customer made piece, and did took less time than quoted.
11 March 2024
Reply from ARTEMEST
Dear Anna,
Thank you for your feedback! We’re delighted to hear that your custom order process was easy and that it arrived sooner than expected.
Your satisfaction is our priority, and we look forward to helping you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Faster than expected special order…
Faster than expected special order delivery. Great quality. Awesome
11 March 2024
Reply from ARTEMEST
Dear Gary,
Thank you for your fantastic review!
We’re thrilled to hear that your special order arrived faster than expected and that you’re pleased with the quality. We appreciate your support and look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Peter,
Thank you for your lovely feedback!
We’re delighted to hear that you find the glass gorgeous and plan to buy more from the collection.
We can’t wait to assist you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
One of my favourite websites
One of my favourite websites. Amazing selection, great taste. For all purses. Thank you.
8 August 2023
Reply from ARTEMEST
Dear Celine,
Thank you for your kind words.
We are really glad that you love our website and our selection of handcrafted items. We work really hard to find and select the best pieces only.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Great Art
Just as advertised. Fantastic piece of art.
The packaging and the the service are great.
29 February 2024
Reply from ARTEMEST
Dear Michelangelo,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that all went smoothly. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
The website was beautiful
The website was beautiful. The glasses that I ordered were exactly as pictured. The checkout process was easy. I got my glasses in a short period of time. They are arrived in perfect condition and I absolutely love them! They are a beautiful quality, and very unique in style.
6 March 2024
Reply from ARTEMEST
Dear Leslie,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that you love your beautiful glasses. We hope that you will enjoy them in the coming years.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
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