Arrow Motor Company Reviews 

209
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Outstanding Customer Service. I cannot recommend Arrow Motors highly enough. From the moment I arrived, the team was friendly, professional, and genuinely committed to helping. They took the time... See more

Rated 5 out of 5 stars

Choosing and buying a second hand car could be a stressful experience. However, our experience over the past couple of days has been a totally positive, reassuring, stress free and very professional... See more

Company replied

Rated 5 out of 5 stars

Was greeted by Mathew and kyle when I first visited Arrow motors and they were very welcoming. Left me to look around the car without bothering me and when I asked anything they were there to answer a... See more

Company replied

Rated 5 out of 5 stars

I recently bought my car from Arrow Motor Company thornaby branch and I couldn’t be happier with the experience. The team was friendly, professional, and made the whole process easy from start to... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

Arrow Motor Company is owned and managed by Ryan Trevelyan. I have worked for multiple different brands, selling both volume and prestige vehicles, as well as brand new and used vehicles. I decided I would use my extensive knowledge and vast experience, that I have obtained throughout my distinguished career, to set up my own car sales company. With my main focus being; to continue to deliver a fantastic customer experience, that all of my previous customers have already had the pleasure of experiencing. Here at Arrow Motor Company, we place great emphasis on putting our customers first. Whether it’s a new or a used car, we can source our customers their perfect next vehicle. Our inside knowledge of the profit margins that dealers have across new cars, mean that we are perfectly placed to negotiate the best possible price on a brand new car for you. We also stock a wide range of used vehicles, to suit many different requirements and budgets, all of which are very competitively priced. When it comes to buying cars for our stock, we are very particular about finding the right cars. We personally make sure that we only stock vehicles which adhere to our very high standards in relation to; Age, Mileage, Specification, History and Condition. All of our cars are hand selected, independently health checked and are fully HPI clear. We think that buying your next car shouldn’t be a difficult process, which is why we make buying a car as easy and as hassle free as possible. If required, we can provide our customers with some fantastic finance options. Through our wide panel of lenders, we can offer our customers a range of different finance options, with every customer getting a personalised quotation, regardless of their credit score and credit history. We are confident that we can get almost anyone accepted on finance with one of our many lenders, even if they have a poor credit score. Every car we sell comes with a minimum of 3 months warranty, a number of our vehicles actually come with the balance of their original manufacturers warranty. We also offer our customers the option of an extended warranty, for a small additional cost, as we know that the majority of our customers can see great value in worry-free motoring. We take pride in our fantastic reputation, but don’t just take our word for it, we would urge everyone to read our reviews on the testimonial page of our website. All of which have been left by customers who have previously bought a car from ourselves. Why not get in touch with us today and see how we can help you purchase your next car?


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(209)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!

I’ve had a brilliant experience with Arrow Motor Company. Matthew and Ryan have both been amazing and very helpful through the whole process. The car is amazing and they have checked in with me multiple times since buying. I would definitely recommend them.

5 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Reply
Thanks very much for this 5 Star Review Jess, it makes a big difference! We are so glad you enjoyed the experience doing business with us! Thanks from all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

My experience with Arrow Motor company

My experience with Arrow Motor company was amazing and more , Matt got me sorted with a new car which is a fabulous Vauxhall corsa which is a pleasure to drive , Matt you are amazing 👍🤩

11 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review Chrissy. It was lovely to have you back as a customer and we are so glad you are enjoying the experience! Thanks from Matthew and all the Team @ Arrow Motor Company. See you next time!

Rated 5 out of 5 stars

Excellent customer service all round…

Excellent customer service all round no fuss fast and professional smooth and painless fantastic

4 October 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review Arun. We are so glad you enjoyed the experience doing business with us! Thanks from Matthew and all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Highly recommend

Bought my first car from Arrow Motors and it couldn’t have gone smoother! Matthew was great and incredibly helpful for any questions we had. Customer service was spot on, and made the experience of buying my first car so easy. Highly recommend☺️

21 August 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review Lauren, it really makes a difference for us. We are so glad you are enjoying the freedom! Thanks from Matthew and all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Outstanding Customer Service!

Matthew was more than happy to go above and beyond and help me with all the logistics that come with buying a new car. He took the time to explain things and didn’t mind me calling or popping down with any questions. Really friendly and relaxed transaction and environment.
Will definitely be recommending Arrow Motor Company to friends and family. Excited to return in the future for Chris’s turn 😁
Really happy with my new car!

31 August 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review Sammy and Chris. We aim to make the process as easy as possible, pick the phone up anytime if you have any questions. Thanks from Matthew and all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Professional and friendly

I bought my son’s first car from Arrow motors. Extremely professional and friendly. Mathew talked to my son asking exactly what he was looking for. Smooth sale. Kept informed throughout. Unlike other companies I didn’t feel like we were “just another sale”. Excellent after care. Strongly recommend

12 July 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Luke, Tracy, it was a pleasure dealing with you both. Thanks so Much for taking the time to leave this 5 Star Review, It makes a big difference for us. Thanks from Matthew and all the Team @ Arrow Motor Company, we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Professional small business

Having looked at few sites for a new car I came across Arrow I rang and spoke to Ryan to see if it was still available and arranged a visit, i had a look around and took my potential new peugeot 108 for a test drive. Loved it straight away and ryan even took my old car as part ex. He helped with every step of buying it and couldn't be more helpful even a courtesy call to see if everything was OK and if I needed anything. Highly recommend Arrow. Well done Ryan

15 August 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review Tracey. We really appreciate your kind words, and hope to leave a lasting impression on everyone we speak to. We hope to welcome you back in the future! From Ryan and all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Lads were really accommodating and…

Lads were really accommodating and helped me out with an appointment to view a car as soon as possible. Super thorough service and really trustworthy. I’d happily return for future services and future purchases.

27 June 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review. We love leaving a great impression and look forward to welcoming you back in the future! From all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Would Recommend

Great wee place, car was exactly as shown on line, staff were very knowledgeable and helpful, car serviced and valeted before we collected it, very pleased with purchase, will go back there first when looking to change car in future.

8 June 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Clare, David, Thanks so Much for taking the time to leave this 5 Star Review, It makes a big difference for us. We look forward to welcoming you back in the future for a change! Thanks from Matthew and all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish , Matthew was a very friendly genuine guy who went out of his way to get me the deal I wanted. Would definitely recommend to friends and family and most definitely use again in the future.

17 May 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Sarah, Thanks so Much for taking the time to leave this 5 Star Review! Thanks from all the Team @ Arrow Motor Company and we look forward to hopefully seeing you back in the future! Send your Friends!

Rated 5 out of 5 stars

f you’re looking for a dealership you…

If you’re looking for a dealership you can trust which is hassle free and willing to go the extra mile to ensure you’re happy then look no further than the team at Arrow motor company! Ryan and Mathew are non pushy, attentive, reliable and genuine people. I hoping me and my family can buy every vehicle in the future from Arrow! From myself and my daughter thank you guys! Arrow a business that does what it says.

11 May 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Shannon and Steve, it was a pleasure dealing with you. Thanks so Much for taking the time to leave this 5 Star Review, It makes a big difference for us. Thanks from all the Team @ Arrow Motor Company and we look forward to seeing you back in the future!

Rated 5 out of 5 stars

Great Motor Trader

A very warm welcome extended by Matthew when we arrived. Well hosted, friendly and informative, very attentive to customer requirements.
Kept us well informed during the vehicle preparation stage and handed over on time as agreed.
The showroom is very tidy, really clean with a well presented office area.
All in all a very professional, efficient and quality company.

19 April 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Thanks so Much for taking the time to leave this 5 Star Review. We hope you return when it's time to change the car again! Thanks from all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Amazing 👏

After having such a bad previous experience with another garage, Arrow Motor Company instantly put my mind at ease and were trustworthy and consistent and I love my new car! Thankyou.

9 April 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Emily, Thanks so Much for taking the time to leave this 5 Star Review, It makes a big difference for us! Thanks from all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

First class service and advice

Service and after service from Ryan was first class. We had a small problem with our Ford Fiesta, with Ryan's help we sorted the issue locally rather than having to take the car back to Darlington from Bradford.
Car hasn't missed a beat since. We even had an issue with our insurance but Ryan had a suggestion to overcome that too. Would definitely recommend Arrow Motor Company and will be the first place I look when looking for another car

29 March 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Chris, Thanks so Much for taking the time to leave this 5 Star Review, It makes a big difference for us! Thanks from all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Matthew was amazing

Matthew was amazing, made it so special for our
daughter buying her first car. Lovely car, great service. Couldn't ask for more.

1 March 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Wayne, Lara, And Family, Thanks so Much for taking the time to leave this 5 Star Review, It makes a big difference for us. We hope you are enjoying a bit more freedom, and best of luck for your Driving Test in the Near Future! Thanks from all the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Fantastic Service

Well where do i start with this great company. I initially was looking at a Seat Leon that wasn't in there stock however Ryan who I dealt with was like just have a look around the stock on site and see if theirs anything you fancy. No pressuring nothing like that you get with all big brands like Evans halshaw to name an example. I looked at a Tiguan initially however was too much for my figures personally. Looked on their website and found a lovely little ford focus so i text Ryan and after finalizing the digits, got a great rate on my Mini Cooper and drove away in the lovely Focus.

I had probably the best customer service experience I have had in a very long time since buying cars, no pressure tactics just a simple transaction and Ryan is just a great sales man. I would happily buy plenty of cars off Ryan in the future as he is a great leader in the field.

All the best Ryan and here's to many miles in my Focus from yourself ( I will get another car with yourselves most likely, just not yet ha)

16 February 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Harry, thank you for taking the time to leave us this 5 Star Review. We are all so happy you enjoyed your experience and thank you again for your business. We look forward to seeing you back in the future. From Ryan, and the Team @ Arrow Motor Company

Rated 5 out of 5 stars

Chuffed to bits with my new car cheers…

Chuffed to bits with my new car cheers matthew

24 January 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Charlie, Thanks so much for this 5 Star Review, it makes such a difference to us! We are glad you're enjoying the new wheels, we will see you around, and hopefully you'll be back for your next one. From Matthew and All The Team @ Arrow Motor Company

Rated 5 out of 5 stars

Great experience at Arrow Motor…

Great experience at Arrow Motor Company, good selection of cars to suit all budgets. Not pushy at all and very helpful. Great aftercare package too. Highly recommend!

26 January 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Amy (And Family) Thanks for this 5 Star Review, we really appreciate it. I hope you are getting plenty of use out of the new car, and hope to see you again in the future. Thanks again from MAtthew and the Whole Team @ Arrow Motor Company

Rated 5 out of 5 stars

Honda CRV

This was our first car purchase for several years. From start to finish Matthew was superb and made the whole experience including a test drive superb.
The vehicle , a Honda CRV , was well presented and has been a pleasure to drive…..we are really enjoying using it.
Arrow Motor Company justified their excellent reputation.

12 January 2024
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

David, thanks so much for your 5 Star Review. We are so glad you are enjoying the Honda and you really enjoyed your experience. Thanks again From Matthew and The Whole Team @ Arrow Motor Company

Rated 5 out of 5 stars

Ford Fiesta Titanium X

I contacted Arrow Motor Company to view the car which was promptly arranged. Ryan showed me round the car and then I took in on a test drive. He then honestly answered every question and I had a few! Ryan was helpful sorting all the payment side of things with excellent correspondence. On collection of the car I met Matthew who once again sorted all the paper work, tax etc. There was no sales pressure at all and both Ryan and Matthew made it a pleasurable experience. After purchasing the car Ryan contacted me to check everything was still ok. I would highly recommend Arrow Motor Company.

25 November 2023
Unprompted review
Arrow Motor Company logo

Reply from Arrow Motor Company

Deb, Wow, thanks so much for your 5 Star Review, it really means a lot to us. We are so glad you are enjoying the car and you really enjoyed your experience. Thanks again From The Whole Team @ Arrow Motor Company

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look