The workers that completed the installation for Arrow Lift made this project seem so simple. The communication, arrival and completion times were as planned. The staff and management of Arrow L... See more
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Everyone from sales, customer service, and the service technicians were absolutely fantastic! The gal in the local office in Duluth called to the office in Minneapolis to send a guy to install my sta... See more
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Our sales rep Casey went above and beyond in helping us find a suitable chair for my life. He listened to my needs and was very considerate. He made the initial purchase a no brainer and is a real ass... See more
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We had excellent interaction with all of your staff. Sales person Gary Nelson and the installer. I don't remember his name. They were very professional, personable and also attentive to meeting our ne... See more
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Company details
About Arrow Lift - Duluth
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
205 West 2nd St, Suite 400, 55802, Duluth, Minnesota, United States
- 218-279-6043
4.7
Excellent
42 reviews
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This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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Quick service
Quick service, reasonable price, excellent follow-up when we needed an adjustment.
2 September 2026
Very professional and efficient.
The workers that completed the installation for Arrow Lift made this project seem so simple. The communication, arrival and completion times were as
planned.
The staff and management of Arrow Lift do a great job installing many lifts for our company.
2 September 2026
Reply from Arrow Lift - Duluth
Thank you, Jim, for taking the time to share this feedback. We’re glad the installation went smoothly and that our team kept communication and timing on track throughout the project. It means a lot that your company continues to trust Arrow Lift with your lift installations, and we’re grateful for the opportunity to work with you.
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Duluth
Thank you, Clair! We’re glad to hear the process was quick and professional, and that you’re happy with your lift.
We’re grateful you chose Arrow Lift!
Everyone very helpful
Everyone from sales, customer service, and the service technicians were absolutely fantastic! The gal in the local office in Duluth called to the office in Minneapolis to send a guy to install my stair lift the next day as she knew that it was hurting my legs to use the stairs and she didn’t want me to have to struggle through out the weekend going up and down.
12 August 2026
Reply from Arrow Lift - Duluth
Thank you, Renee, for taking the time to share such a thoughtful review. We’re glad our Duluth and Minneapolis teams were able to coordinate quickly and help get your stair lift installed before the weekend. Knowing it helped spare you from having to keep struggling with the stairs makes that extra effort especially meaningful to us!
Best,
The Arrow Lift Team
Very quick response the sales person…
Very quick response the sales person gave us a quote to do the work and they installed it the next day.
Very nicely done and works great.
24 June 2026
Reply from Arrow Lift - Duluth
Thank you, James, for sharing your experience. We’re pleased our team was able to respond quickly, provide a quote, and complete the installation the next day. It’s great to hear that everything is working well for you.
Best,
The Arrow Lift Team
We had excellent interaction with all…
We had excellent interaction with all of your staff. Sales person Gary Nelson and the installer. I don't remember his name. They were very professional, personable and also attentive to meeting our needs and questions.
10 June 2026
Reply from Arrow Lift - Duluth
Thank you for taking the time to share your experience! We’re delighted to hear that you had such positive interactions with our team. It’s wonderful to know that Gary and your installer provided professional, personable service and took the time to address your questions and needs along the way.
Helping our clients feel informed and well cared for throughout the process is very important to us, and we appreciate your kind words. Thank you again for your feedback, and we’re grateful for the opportunity to serve you!
-The Arrow Lift Team
Reply from Arrow Lift - Duluth
Thank you for sharing your feedback, Larry! We’re pleased to hear that you were happy with the installer who served you. Our team takes pride in providing a professional experience while making the installation process as smooth as possible. We appreciate you taking the time to leave a review and share your experience.
Best,
The Arrow Lift Team
Stair lift installation was very…
Stair lift installation was very knowledgeable about equipment and set up and did a great job!
20 May 2026
Reply from Arrow Lift - Duluth
Thank you for your review, Christine! We’re glad to hear that your installer was knowledgeable and took the time to ensure everything was set up properly. Providing a smooth installation experience is important to us, and it’s wonderful to know that our team’s expertise made a positive impression. Thank you for sharing your feedback, and we hope you enjoy the benefits of your stair lift for years to come.
Warmly,
The Arrow Lift Team
Outstanding service
Easy to work with. Salesperson explained the options and process well. Installer was great. He was thorough and cleaned up everything when he finished. He also went over the use very well.
20 May 2026
Reply from Arrow Lift - Duluth
Thank you for taking the time to leave a review, Glenn! We’re glad to hear that the process felt easy and straightforward from beginning to end. It’s wonderful to know that the options and installation process were explained clearly and that your installer took the time to make sure everything was completed carefully and neatly. Helping our clients feel confident and informed is an important part of what we do, and we’re happy to hear our team delivered that for you.
Best,
The Arrow Lift Team
Excellent experience start to finish
Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Install was quick and professional. Awesome installer - thanks Jake.
Would highly recommend.
24 April 2026
Reply from Arrow Lift - Duluth
Thank you, Kevin, for sharing your experience. We’re glad to hear everything felt clear and straightforward from the beginning, especially when it came to pricing.
It’s great to know Gary and Jake both made a positive impression and helped make the process smooth from start to finish. We’re also happy the installation was completed efficiently and met your expectations.
Thank you again for your recommendation—it means a lot to our team!
-The Arrow Lift Team
Excellent company and great service.
This is the second lift they put in the house, this one to the basement. The process was just as seamless as last time. Their service is very appreciated.
10 April 2026
Reply from Arrow Lift - Duluth
Thank you, Scott and Annie, for your continued trust in us. It means a great deal that you chose us again for your second lift installation.
We’re glad to hear this experience was just as smooth as your first and that the process once again met your expectations. Knowing our team has been able to provide service you value enough to return for is incredibly meaningful to us.
Thank you again for your kind words and for allowing us to help with your home accessibility needs.
Warmly,
The Arrow Lift Team
On time and professional service
On time, and I received expert, friendly service. Arrow lift are leaders in residential elevators, and have an excellent product with superior service.
25 February 2026
Reply from Arrow Lift - Duluth
Thank you for your kind words, Dr. Carter. We’re so glad to hear that your appointment was prompt and that you felt well taken care of by our team. It’s always encouraging to know our service and equipment made a strong impression, and feedback like yours means a great deal to us. We appreciate you taking the time to share your experience and for trusting us with your home accessibility needs.
Warmly,
The Arrow Lift Team
Freedom
I have not been able to go down to our basement where my washer and dryer is, also my freezer and our tv room. With the stair lift I can and it gives me a new sense of freedom.
4 February 2026
Reply from Arrow Lift - Duluth
Thank you for sharing this, Virginia! Hearing how the stair lift has helped you comfortably reach your basement again and regain access to such an important part of your home truly means a lot to us. Knowing it’s given you more freedom in your day-to-day life is exactly why we do what we do.
-The Arrow Lift Team
Jake did an outstanding job and is a…
Jake did an outstanding job and is a superb tech.
22 October 2025
Reply from Arrow Lift - Duluth
Thank you, Michael and Johanna! We’re so glad to hear that Jake took great care of you. He takes a lot of pride in his work, and we’ll be sure to share your kind words with him.
— The Arrow Lift Team
Great service
Great service, everything went exactly as stated. Very easy to work with.
10 September 2025
Reply from Arrow Lift - Duluth
Thank you, Ted! We’re glad to hear everything went as expected and that the process felt easy for you. It means a lot that you found our team straightforward to work with.
-The Arrow Lift Team
Excellent Service
They were very quick at getting it set up once it was approved. The gentleman that came out was awesome explaining what he was going to do and then what we had to do to use it. Excellent service
30 July 2025
Reply from Arrow Lift - Duluth
Thank you, Alicia! We’re glad to hear things moved along quickly once everything was in place. It’s also great to know the installer helped you feel comfortable with his work and how to operate the stair lift. We appreciate you sharing your experience with the service!
We are very happy with the experience
We are very happy with the experience. From the the the person who took our initial inquiry, the Salesman Gary, to the Technician Jacob we are extremely happy with this experience. We wish we had done it sooner.
1 July 2025
Reply from Arrow Lift - Duluth
Thank you for sharing this kind review! We're so glad to hear that your experience—from your first call through installation—was a smooth and positive one. We'll be sure to pass along your compliments to Gary and Jacob. It's great to know the lift is already making such a difference, and we truly appreciate your trust in us.
Warmly,
The Arrow Lift Team
Some good, some not so good
The salesman, Gary Nelson, had an easy manner to set us at ease about this big purchase. His comments made us feel that it was the right decision.
However, on the day of installation, the installer was late, with no notice. A call would have been nice so we wouldn't have been sitting here waiting for hours. The time was supposed to be 9:30. At 10:15 I called the company. They were to check in with dispatch and get back to me in 5 min. Nope. over 30 min. later there was a VM to say the installer was almost here, about the time he pulled in. Not cool. I asked if he got lost. His response "no, just some issues getting going this morning."
3 July 2025
Reply from Arrow Lift - Duluth
Hi David,
Thank you for taking the time to share your experience—and for your kind words about working with Gary. We’re really glad to hear that he helped make a big decision feel more comfortable.
We’re very sorry for the confusion and lack of communication around the installation time. From our notes, it looks like the arrival window was scheduled between 10 and 11, but it’s clear that this wasn’t what you were expecting. That kind of miscommunication is frustrating, and we understand how inconvenient it must have been to be left waiting and unsure.
We appreciate you sharing this—it helps us see where we fell short and gives us the chance to do better. We’re glad to hear the installation was completed and hope your new stair lift is working well so far. If anything comes up, don’t hesitate to give us a call.
Warmly,
The Arrow Lift Team
The installer was oin time # hours to…
The installer was oin time # hours to install he had us try using lift giving my wife on using lift did some adjustment worked good we are happy wife has used about a week no prioblems.
2 July 2025
Reply from Arrow Lift - Duluth
Hi Vergil,
Thanks for taking the time to share your experience. We're so glad to hear the installation went smoothly and that the lift has been working well for your wife. It’s great that our installer was able to make those final adjustments and walk you both through using it—sounds like it’s already making a meaningful difference at home. If anything ever comes up, we’re just a phone call away.
Warmly,
– The Arrow Lift Team
Super nice guys…starting with Gary
Super nice guys…starting with Gary. The two guys that installed the stairlift were very respectful and very nice.
28 May 2025
Reply from Arrow Lift - Duluth
Thank you, Marsha! We're so glad to hear that Gary and the installation team made a positive impression—it means a lot to us to know you felt respected and well cared for throughout the process. We’ll be sure to pass along your kind words to the team. If any questions come up down the road, don’t hesitate to give us a call!
Best,
The Arrow Lift Team
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