Returned our call and was on time to the appointment. No pressure to purchase and answered all of our questions. We felt well taken care of. Service call was prompt and same day. A great company to wo... See more
Company replied
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Charlie, sales, gave a professional overview and outlined our options; answered all our questions and invited us to visit the showroom. No pressure at all. We decided to go with a reconditioned Stann... See more
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Overall I'm very happy with the salesman and the insulation. The device does make some noise as a transfers over extensions on the base I'm sure it's probably nothing and I have been using it regularl... See more
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So far love our chair lift i now feel safe when my wife uses the stair after her fall and ensuring stay in the hospital also for myself as I need the use of a cane it is uncomfortable on the stairs... See more
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Company details
About Arrow Lift - Appleton
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
411 North Casaloma Dr, 54913, Appleton, Wisconsin, United States
- 920-733-3421
4.7
Excellent
56 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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A great Company to work with.
Returned our call and was on time to the appointment. No pressure to purchase and answered all of our questions. We felt well taken care of. Service call was prompt and same day. A great company to work with.
29 April 2026
Reply from Arrow Lift - Appleton
Thank you, Patricia, for taking the time to share your experience. We’re glad to hear our team was responsive, punctual, and took the time to answer all of your questions without any pressure.
It’s also great to know you felt well taken care of throughout the process and that your service call was handled quickly. Providing timely, thoughtful support is very important to us, so your feedback means a lot.
Thank you again for your kind words—we’re grateful for the opportunity to work with you!
Warmly,
The Arrow Lift Team
So far love our chair lift i now feel…
So far love our chair lift i now feel safe when my wife uses the stair after her fall and ensuring stay in the hospital also for myself as I need the use of a cane it is uncomfortable on the stairs
Feel Safe Again
11 March 2026
Reply from Arrow Lift - Appleton
Thank you for sharing this, Jerrold. We’re really glad to hear the chair lift has helped bring a greater sense of safety to your home, especially after such a difficult experience. Knowing it’s making the stairs more manageable for both you and your wife means a lot to our team. Helping families feel more comfortable and confident moving around their homes is exactly why we do this work.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you for sharing this, Bill! We’re glad to hear the lift itself has been a good fit for you and that the installation went smoothly and on schedule. It means a lot to know our team’s professionalism made the process straightforward from start to finish.
Warmly,
The Arrow Lift Team
Very happy
Our installer Isaiah was great! He was fast,efficient, and very knowledgeable.
14 January 2026
Reply from Arrow Lift - Appleton
Thank you for taking the time to share this, Mary. We’re glad to hear Isaiah made such a positive impression and that the installation went smoothly and efficiently. Having someone who knows the equipment well and respects your time can make a big difference, and we’re happy that was your experience.
Thanks again for choosing Arrow Lift and for the kind feedback!
Very happy with the lift and sales rep
Very happy with the lift and sales rep. and installer.
7 January 2026
Reply from Arrow Lift - Appleton
Thank you, Debbie, for sharing your feedback. We’re glad to hear you’re happy with the lift and that both the sales visit and installation went smoothly for you. It’s always encouraging to know our team made the process comfortable and straightforward.
Warmly,
The Arrow Lift Team
Completely Satisfied ol
Installer came and installed our chairlift seamless with no problems….The unit and installation is a very easy “5” rating as we are completely satisfied….Would recommend Arrow Lift and their products any time……
14 January 2026
Reply from Arrow Lift - Appleton
Thank you, Ronald, for taking the time to share your experience. We’re glad to hear the installation went smoothly and that everything came together just as it should. Knowing the lift is meeting your needs and that you feel confident recommending us really means a lot. We appreciate you choosing Arrow Lift and are happy we could help you!
- The Arrow Lift Team
The salesman and installer knew their product
The salesman not only knew his stuff. He believed in the product. What sold us on this stairlift was the way the rail system sat on the steps. We use it everyday. No problems at this time.
24 December 2025
Reply from Arrow Lift - Appleton
Thank you, Gordy, for sharing your experience with us. It’s encouraging to hear that the way the rail system fit your stairs helped you feel confident in your decision and that it’s become a reliable part of your daily routine! We’re glad our representative was able to clearly explain the options and that the lift has been serving you well so far.
Wishing you continued comfort and ease as you use it each day!
- The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Cindy! We’re so glad to hear everything came together quickly and that you’re pleased with how the installation went. It’s great knowing the process went smoothly from start to finish.
Warmly,
The Arrow Lift Team
Living Again!!!
Ethan & Isaiah were amazing! They worked the whole time they were here at my home. When they were done installing my stair lift chair, they explained everything to me and I fully understood it all. I had only a few questions, but they answered them all and then a few more. They didn't make me feel stupid at all. I really Love my lift and Greatly Appreciate them both and your company. I've been "living" in our living room and sleeping in my recliner for over a year and a half, because I cannot walk up our stairs anymore due to my health. Now, I can "live" again!!!!! Thank You so much!!!!!!!!! Margo Wisniewski
21 July 2025
Reply from Arrow Lift - Appleton
Thank you, Margo, for sharing your story with us. It means a lot to hear how much of a difference the stair lift has made for you.
We’re so glad Ethan and Isaiah made you feel comfortable and took the time to walk you through everything. Being able to move freely and safely in your own home is such an important part of day-to-day life, and we’re honored to have played a small role in helping you feel like you're “living” again.
If anything ever comes up or you just have a question down the road, we’re always here for you.
Wishing you continued comfort and ease in your home!
—The Arrow Lift Team
Best Alternative for Conquering Stairs
My Wife and I decided it was time for a stairlift down to our basement. We gave Arrow Lift a call and within one day a representative came out and explained everything in great detail. We were then set up for our install within a week. The install was done beautifully and we are now very happy to have easy access to our basement❤️
9 July 2025
Reply from Arrow Lift - Appleton
Thank you, Charles! We’re so glad to hear that the new stairlift is making it easier for you and your wife to access your basement. It’s great to know the process—from consultation to installation—was smooth and helpful. We appreciate you giving us a call and trusting our team to get everything set up just right.
If you ever have questions down the road, don’t hesitate to reach out.
Enjoy the new freedom and convenience!
Terrific Ride
We worked with Charlie and found him to be considerate and helpful and his regular follow up much appreciated. The install went perfectly (not sure who to thank on that) and it rides like a dream. Thank you.
9 July 2025
Reply from Arrow Lift - Appleton
Thank you for taking the time to share your experience! We're so glad to hear that Charlie was considerate and helpful throughout the process—and that his follow-up was meaningful to you. We'll be sure to pass along your kind words to him. It’s also great to hear that installation went smoothly and the lift is riding comfortably. That’s exactly the outcome we hope for. Thanks again for choosing Arrow Lift!
Quick turn from quote to install
Quick turn from quote to install. Chair has been a real blessing. Great service from everyone involved!
18 June 2025
Reply from Arrow Lift - Appleton
Thank you so much for taking the time to share this!
We're really glad to hear the quick turnaround and service experience went smoothly—and most of all, that the chair has already made such a difference for you. That’s exactly what we hope for.
Please don’t hesitate to reach out if there's ever anything you need down the road!
Best,
The Arrow Lift Team
easy life
The young man who installed my Arrow lift was knowledgeable. He showed me ow to operate my arrow lift and told me if we have any problems to call.
28 May 2025
Reply from Arrow Lift - Appleton
Thank you, Stephen!
We're so glad to hear that your installer made sure you felt comfortable using your new lift and knew what to do if any questions came up later.
We’ll be here if you ever need anything.
Best,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Alejandro!
We're glad to hear the overall experience was a positive one. We appreciate your patience with the hiccup along the way, and it's great to know our team was still able to deliver excellent service.
If there's ever anything more we can do, just let us know!
Warmly,
The Arrow Lift Team
Overall I'm very happy with the…
Overall I'm very happy with the salesman and the insulation. The device does make some noise as a transfers over extensions on the base I'm sure it's probably nothing and I have been using it regularly and I'll have my new hip and I'm sitting up in the hospital it just took my first lock. I look forward to using the lift when I am transported home tomorrow thank you very much
7 May 2025
Reply from Arrow Lift - Appleton
Thank you, Kevin—we’re really glad to hear that the installation and your experience with our team have been positive overall. It’s great to know the lift has already been helpful for you, and we hope it continues to make things easier once you're back home.
A little sound at the track joints is normal, but if anything feels off once you’re using it more regularly, don’t hesitate to reach out—we’re always happy to take a look.
Wishing you a smooth and steady recovery with that new hip!
Warmly,
The Arrow Lift Team
Everything happened on time as…
Everything happened on time as scheduled. The installer knew what he was doing, explained what was going and and how to use the lift correctly. A few little fasteners were short but since the installer told me I was able to get him to the hardware store in town while it was still open. The only problem is that I have trouble fitting the cover over the sssear
30 April 2025
Reply from Arrow Lift - Appleton
Thank you, Michael, for taking the time to share your experience. We're glad to hear everything went smoothly with the scheduling and that our installer was knowledgeable and communicative throughout the process. It’s also great that you were able to help get those missing fasteners sorted right away—sometimes little hiccups happen, and it makes a big difference when we can take care of them on the spot.
Thank you for sharing your feedback about the seat cover. That’s not something we typically hear, so it’s helpful for us to know.
Thank you again for being a valued Arrow Lift customer. Please feel free to reach out if you ever need support.
Best regards,
The Arrow Lift Team
Bruno Stair Lift
When we ordered our stair lift on 3/19/25 we were told they don't stock the unit, it takes 7 to 10 business days to get the unit and then installation within 1 or 2 days. On 3/20/25 we received a call that they had a unit in the warehouse and installation was scheduled for 3/21/25. The gentleman arrived to do the installation on 3/21/25 and after about 2 hours he had bad news. The chair he had was for installation on the right side and ours was on the left side. So, he left with the track installed awaiting a chair. We called a number of times to see when they expected to get the chair, but no one could give a good answer (evidently the person who normally does this was on vacation then sick). Installation was eventually completed on 4/10/25, 16 workdays after purchase. Most frustrating about this was the lack of communication from Arrow Lift, we could deal with installation about twice as long as "promised". After installation was completed we found some grease spots on the stair carpet and the unit seems noisy (like a "quiet locomotive). We are waiting a little longer to touch base with Arrow Lift about these things.
10 April 2025
Reply from Arrow Lift - Appleton
Dear Dave,
Thank you for your honest and detailed feedback. We’re very sorry for the mix-up during the initial installation and, more importantly, for the lack of clear communication that followed. We understand how frustrating it must have been to be left waiting without a reliable timeline, especially after things got off to such a promising start.
While delays can occasionally happen, it’s our responsibility to keep clients informed every step of the way—and it’s clear we fell short there. We also appreciate you mentioning the grease spots and the noise you’re noticing. That’s something our team can definitely take a look at, and we’d be happy to follow up whenever you’re ready.
We really do appreciate your patience throughout the process, and we hope the lift is now helping make daily life a little easier. Please don’t hesitate to reach out when you're ready for a technician to check in.
Best regards,
The Arrow Lift Team
Communication.
2 April 2025
Reply from Arrow Lift - Appleton
Thanks, Jon!
We’re glad to hear communication stood out in your experience. Keeping our clients in the loop is something we really prioritize, so it means a lot to know that came through.
Warmly,
The Arrow Lift Team
Friendly
Friendly, knowledgeable installer. Showed up at the scheduled time, worked quickly and neatly. Answered any questions I had.
2 April 2025
Reply from Arrow Lift - Appleton
Thank you, Patrick!
It’s great to hear that our installer provided a smooth and professional experience for you. We’re glad they took the time to answer your questions and ensure everything was set up properly.
If anything comes up in the future, we’re always happy to help!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Appleton
Thank you, Janice!
We're glad to hear that our team met your expectations. It was a pleasure working with you, and we appreciate your kind words!
Best,
The Arrow Lift Team
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