Armastrasmediterranea Reviews 22

Over 4 hour delay leaving and a very difficult disembarking process.
We had a 8.5m motorhome and had to do a difficult turn to leave.
Cramped conditions
Dirty Toilets
Old and dirty boat
Poor quality food
Very long ques and very slow processes for customs.

I travelled from Cadiz to Tenerife on the 2nd Sept. 2025. This was not the first time but it was on the ciudad de valencia. Firstly, I paid for a doble preferente cabin and got a regular exterior, 4 berth cabin. The dining experience is awful. The first day I queued for 36 minutes to receive mass produced fayre served up as you pass along the counter. By the time you get to the end to produce your voucher and then get to your table the food is at best, lukewarm. Every meal time was the same with very little variety and mainly the same every day. Breakfast was worse. It seems the trick is to get to the "restuarant" before it opens and hover around the start of the self service. Otherwise, wait until near the end of service when the queue has gone.

I took the Armas ferry from Al Hoceima (MA) to Motril (ES) and it was one of the worst travel experiences I’ve ever had. The ferry left more than two hours late, with no proper communication. Inside, there was no functioning air conditioning, leaving passengers in unbearable heat and humidity, people were literally fainting. No refreshments or water were offered, and many passengers were forced to sleep on the floors due to overcrowding. Safety was also questionable, with an obvious lack of first aid responders on board. To top it all off, the tickets are outrageously expensive for a miserable six-hour journey. Absolutely unacceptable and I would never recommend this company.

Shitty company, old boats, disorganized and rude service. Never again

We booked a ferry from Tenerife to Gran Canaria. We arrived the morning of the trip on time via taxi, only to find out that the ferry had been canceled days before. They claimed they had tried to call us (we do not have EU phones) and were not able to make contact. They did not try to email us despite us making our reservations via email and having our email addresses. They knew they had not made contact with us and even said “oh we’ve been trying to reach you!” My question is, if you knew we were traveling internationally and you couldn’t contact us, why would you not try emailing us? When we asked them, they said emailing is not their policy, they just call you. We then had to wait four hours for the next ferry and had to carry our suitcases back to the city to wait. In 2025 it seems they have outdated practices. They would not reimburse or provide any compensation to remedy their mistake which ended up affecting our plans. Does not seem like a modern solution or in any way understanding of the inconvenience they caused.

Not on time, sunroof closed, personel doesn't know anything.

Pay 20/30 euro extra and you can go with balearia! Ten times better!

I am writing this review with deep concern regarding the tragic and unresolved disappearance of Marouan El Mokadem, who boarded an ARMAS ferry from Beni Ensar (Morocco) to Motril (Spain) on April 20, 2024. He was never seen again.

There is official proof from the Moroccan government that Marouan boarded the ferry, including video footage he recorded himself, which he sent to his brother just hours before his disappearance. Despite these clear indications, Naviera ARMAS has not provided any explanation, and more importantly, the company refused to review or share onboard camera footage from that trip.

This behavior is unacceptable and deeply disturbing. A person boarded their vessel and never arrived at the destination. Yet, the company shows no willingness to cooperate or clarify what happened. Families and the public deserve answers, transparency, and accountability.

I hope this review raises awareness and pressure for real action. This is not just a customer service issue – it is a matter of human life and justice.

The title says basically everything. After purchasing a ticket with them, I had to cancel due to serious health problems. The problem was that, meanwhile, I closed the bank account with which I purchased the tickes. When calling the number to cancel my ticket, I explained to them my situation. They told me that it was not a problem, to wait a few days and to contact them again. Of course, I did not receive the money because my bank account was closed.
After the week passed by, I started to contact them countless times: by email, by telephone, on their website. When they responded (which was really rare) they said they the money was sent to me. Which of course is a lie: how could you possibly send me the refund of the ticket if the bank account was closed? Of course, I spoke with my old bank several times which confirmed that I could not receive any money anymore.
Of course I provided Naviera Armas with all the receipts necessary proving that I was not lying: my old bank account closing document, the last operations on it, and I also provided the details on my new bank account where to send the money, and even (!) the operations on my new bank account proving that I never received such money. I spent so much time across several months continously asking for the refund of the ticket. By telephone, they were really unpolite, even saying that I was a liar!
Now almost one year has passed by and I, at least, try to warn other people to stay away from this company and that they are absolutely stealers.