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Armada Internet Reviews 

1,057
•
TrustScore 5 out of 5

4.8

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professionalism, ensuring smooth and efficient interactions. Many highlight the outstanding customer service, noting clear communication and a supportive approach during onboarding. Reviewers appreciate the fast and effective service, with websites set up quickly and functioning well, significantly improving their online presence. However, some customers also noted significant issues with ineffective websites that were hard to find in search results due to SEO problems, or contained incorrect business information like wrong names or domain names. Some reviewers were not happy with the customer service, describing rude or unprofessional sales representatives and misleading information.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individuals for being very helpful,... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional onboarding process and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness and efficiency... See more

Website

Reviewers highlight positive aspects of website, with many customers expressing satisfaction with the help... See more

User experience

Reviewers mention positive feedback about user experience, particularly highlighting the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa was outstanding—she explained everything clearly and thoroughly, leaving no detail overlooked. She also promised to support me throughout the year, which gives me great confidence mov... See more

Rated 5 out of 5 stars

Beth was great with her detail, listening to our business requirements and answering any of my questions. Jason who is handling the account has also been very helpful and able to give clear structure... See more

Rated 5 out of 5 stars

Very easy to communicate with both verbally and on line. Very helpful and clear with all their forms and details. Very happy to get this efficiency whichtoday is highly unusual. Looking forward no... See more

Rated 5 out of 5 stars

Melissa was absolutely fantastic from start to finish. She was professional, friendly, and incredibly helpful throughout the whole process. Communication was clear and prompt, and she went above and b... See more

Company details

  1. Online Marketing Agency

Written by the company

Armada Internet is a modern and dynamic marketing agency with over a decade of experience. Specialising in everything from online marketing to designing beautiful bespoke websites, we offer a tailed package that ensures you've got everything for your business, covered.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,057)

756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Horrendous

Horrendous, Avoid at all costs. After initial sign up, I was hounded to leave a trust pilot review, before anyone had even done any work for me. Fast forward to January 2025, my circumstances had changed and was no longer requiring the service, so sent an email, cancelling my renewal which is due 27th may. On the 28th of April, I receive a phone call to say that my contract has been renewed and I owe £500 + because I didnt give them the required 30 day notice. The woman is incredibly rude, and is now threatening to take things further if I don't pay. (FOR A SERVICE I INFORMED THEM I DIDNT NEED 3 MONTHS AGO).
Awful, terrible, disgusting way to run a business, if I could give 0 stars I would!

28 April 2026
Unprompted review
Armada Internet logo

Reply from Armada Internet

Dear Harry,

I am sorry to see you felt the need to place this review.

Upon looking over your account, I can see you emailed in Jan 2026 regarding cancellation. We replied to your email stating that we require 30 - 45 written notice prior to your renewal date along with where to send your cancellation.

A cancellation request was not received after informing you of when we required the notice meaning your account rolled for a further 12 months.

This is explained in the verbal contract when you initially come onboard with us, along with the E-Contract document which you have signed.

I can see your account is currently being reviewed and I trust we can come to a positive resolution within the terms of the agreement.

Kind Regards
Armada.

Rated 5 out of 5 stars

I had a great experience with Melissa…

I had a great experience with Melissa at Armada. From start to finish, she was professional, knowledgeable, and extremely helpful. She took the time to understand exactly what I needed and made the whole process smooth and stress-free. Communication was clear and prompt throughout, and nothing felt like too much trouble.

It’s rare to come across someone who genuinely cares about delivering great service, but Melissa definitely does. I’d highly recommend her to anyone looking for reliable and efficient support. A real credit to Armada

21 April 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience with both…

A very pleasant experience with both Jordan & Jason whilst signing up with Armada. Very professional, friendly, helpful , and a pleasure to deal with. Always on hand for queries. The service itself is a reasonable start up price.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

The service provided by Lucy in…

The service provided by Lucy in customer services was good. I was given a clear understanding of what is being provided. Have spoke. With Jason who took care of on boarding and so far there service has been great

16 April 2026
Unprompted review

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