The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled th... See more
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Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
Company replied
The doorbell is fine and good quality but it is impossible to pare it to the supplied interior plug in bell. No matter how many times I have followed the online instructions it does not pare.
Company replied
Good hardware but subscriptions and the most expensive out there. You can even download footage and have to use your own third party app to do this. Arlo need to look at the rest of the home cctv mark... See more
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Company details
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Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United Kingdom
- arlo.com/en_gb
2.6
Poor
2K reviews
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Garbage
Garbage, pure and utterly garbage! Started with a plan of 2.90/month, Went up after 1 year to 5£/month and now its 8£/month for less options I was paying my first year! Decided to cancel my plan and t😤 keep the camera, but then I realised the camera its completly usless without a plan! Do Not buy this expensive garbage cause its usless without a plan and the plans are so expensive for some basic thing you get with a 19.99£ dorbell that it has more free features than the basic plan of this Garbage
Arlo=thieves în a Armani Suit 🤦♂️
30 May 2025
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Claudiu,
We appreciate you taking the time to share your feedback with us.
We’ve updated our pricing to reflect the increased investment required to maintain and continually enhance our services. Arlo Secure is designed to be Europe’s leading, privacy-focused security platform. It goes well beyond basic cloud storage by combining advanced AI detection, European-based cloud hosting, and ongoing feature enhancements to keep your system among the most intelligent and reliable security solutions available. These improvements allow us to continuously strengthen detection accuracy, expand capabilities, and uphold the high standards of privacy and security our users expect.
Full details were shared in the email sent to subscribers, which included a link to the FAQ section on our website.
Remember that by choosing an annual plan over a monthly one, you get 1 month for free.
An Arlo Secure subscription gives access to several advanced features powered by our patented AI, in addition to cloud recording. Even without a subscription, our products still support the features described here: https://www.arlo.com/en_gb/support/faq/000062312/what-options-will-i-have-when-the-arlo-trial-ends
If you require our help or if there's anything we can do for you, please get in touch with our customer support. You can reach our team by visiting our support page at https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact method. Our experts will be there to help!
You can also reach us on our social media channels:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Best regards,
Arlo Europe Support
Do not buy
Do not buy! I purchased the ultra 2 cameras paid in total around £400. Did not work from the start. Connection issues to start, then battery draining within 1 week not 6 months as advertised. Made a complaint not even and they sent me out a refurbished camera casing no battery no charger nothing , was told to connect this one to see if it works, couldn't connect to smart hub. We done all troubleshooting required , was told they would escalate and pass onto engineers as nothing was working. Didn't hear back, when I rang for update they made me re do all troubleshooting methods as well as things only a trained professional would understand. Ive asked for a refund but it would need to be approved first, I've asked to have chargers sent out to solve battery issues and nothing. They want you to do their jobs for them and when you want to speak to someone higher up , you cant as it's all though email. Absolute joke and a rip off complete waste of time !!!
1 April 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Jodie,
Thank you for taking the time to share your concerns with us. We recognise how disappointing this experience has been for you.
To help us review your interaction with our customer service team and confirm that all procedures were followed correctly, please respond to the information request we sent via Trustpilot. When replying, kindly include your full name, the email address linked to your Arlo account, and your case number. This will also allow us to pass your feedback on to our team so they can assist you more effectively.
We appreciate the opportunity to look into this further and work towards restoring your confidence in our services!
Best regards,
Arlo Europe Support
You are at the mercy of Arlo.
A service that went from £2.50 a month to £8 a year for a doorbell that I also bought is the biggest rip-off on the market. If the doorbell was free it would make sense but in this case you are just buying a product that you can't do anything with and you are at the mercy of Arlo.
23 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Hunter,
Our pricing has been updated to reflect the growing resources required to sustain and further develop the service. Arlo Secure is designed as a leading privacy‑focused security platform in Europe, going well beyond basic cloud storage. It brings together advanced AI detection, Europe‑based cloud hosting, and regular feature updates to ensure your system remains both smart and reliable. This continued investment helps us enhance detection capabilities, introduce new features, and maintain the strong privacy and security standards our users rely on.
Also, by picking an annual plan over a monthly one, you get one month for free.
Even without an Arlo Secure subscription, all our products (including our Video Doorbells) continue to offer live streaming, push notifications, and two-way audio. For more info, please visit: https://www.arlo.com/en_gb/support/faq/000062312/what-options-will-i-have-when-the-arlo-trial-ends
If you any concerns or need our assistance, please feel free to contact our customer support. You can reach our team by visiting our support page at: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact method.
Best regards,
Arlo Europe Support
Save your money and save your house!
At this point I’m just going to assume they have fired all their software testers.
Not the first time, another app update that breaks either the leave or return home automation. Leaving my home totally unprotected until I check later and realised it hasnt worked.
As i said, not the first time I have contacted or reviewed them about this.
Only writing this review in the hope some prospective customer reads it before they go all in on the very expensive kit and subscription. I have cancelled mine and have started to switch to the far cheaper and far better Ring.
21 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Jason,
Thank you for sharing your experience with the latest Arlo Secure app update.
We recommend taking a look at the following support article, which provides helpful troubleshooting steps for issues with Arrive/Leave automation: https://www.arlo.com/en_gb/support/faq/000062825/why-isn-t-my-arlo-arrive-leave-automation-working
If the issue persists and you still have your Arlo system, our customer support would be happy to take a closer look and assist you further. You can contact us by visiting our support page at: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, simply sign in to your Arlo account and choose your preferred contact method.
We’d really appreciate the opportunity to help resolve this for you!
Best regards,
Arlo Europe Support
I tried to buy some cameras from Arlo…
I tried to buy some cameras from Arlo but the system said they do not deliver to Scotland. I called their support line for help but if you do not agree to the call being recorded you are put to the end of the queue.
19 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear GRAHAM,
We appreciate you taking the time to let us know about this.
Please note that in Europe we currently deliver across the UK, with the exception of addresses in Northern Ireland. To help us look into your feedback further and investigate why you see that message, we ask that you contact our D2C team at orders@arlo-europe.com and provide a detailed description of what happened when you attempted to place your order on our website. Our team will review your case and get back to you as soon as possible with guidance on how to proceed.
If you’d prefer to chat with our customer service via text, you can start a live chat by visiting our support page at https://www.arlo.com/en_gb/support, logging into your account, and selecting "Launch now" under Digital Assistant.
Best regards,
Arlo Europe Support
Love my new Video Doorbell
My Video Doorbell alows me to see whats happening even when I'm not at home. Love that it also has a siren so I can scare off potential package thieves.
16 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Lyle,
Thank you very much for sharing your experience with your Arlo Essential Video Doorbell! It's great to hear you're enjoying the added peace of mind it provided when you're away from home. We're also glad to know that the built-in siren is helping you feel more protected from potential package theft.
And of course, don't hesitate to recommend us to your loved ones, we'd sincerely appreciate it!
Best regards,
Arlo Europe Support
New app check your home location after updating
Following an update to the new Arlo Security App (iPhone) version 6.27.0 yesterday, my 3 Arlo Q Plus cameras all disappeared from the app following a reboot of the app. I have followed all the guidance to re add the cameras, but none of the methods work. When you try to raise a support ticket, you can't until you pay for a subscription.
Update: 19/05/2026 - Following the response from Arlo today, I did find my Home location to be defaulted to an area away from my actual home. I corrected this via the app, and changed my phone's WIFI connection to 2.4Ghz and successfully added all three of my cameras back onto the app. This home location information really should be front and centre to everyone updating the app to avoid the issues I experienced, however I am please Arlo reached out via Trust Pilot to assist me in restoring my cameras and system.
17 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Phil,
We appreciate you bringing this matter to our attention.
If your Arlo Q cameras have disappeared from your account after switching to the new Arlo Secure app experience (the one featuring the Feed), please first check that you are viewing the correct Location. When upgrading to the new experience, a default Location named “Home” is automatically created.
To verify your current Location, go to the Devices tab and tap the Location name at the top of the screen (for example: Home ▼).
If you’ve confirmed that you’re in the correct Location and your cameras are still not visible, please ensure that your mobile device or computer is connected to the same 2.4 GHz Wi-Fi network that you are trying to connect your camera to during setup.
You can also try performing a full reset of your Arlo Q camera: use a pen or a straightened paperclip to press and hold the reset button located on the side of the camera for about 10 seconds (until the LED flashes amber). Release the button. The LED will turn solid amber for 10 seconds, then begin flashing, indicating that the camera is powered on and ready for setup.
Phone support is indeed available to Arlo Secure subscribers and customers with at least one device under warranty. Alternatively, all customers can access our 24/7 chatbot or reach us through our official social media channels:
• Facebook: facebook.com/ArloUKSmartHome
• Instagram: instagram.com/arlosmarthomeuk
• Twitter: twitter.com/ArloEU
To assist you further, we’ve sent you an information request here on Trustpilot. When replying, please include your full name and the email address linked to your Arlo account. This will allow us to locate your details and escalate your case to our support team if needed. Thank you!
Best regards,
Arlo Europe Support
Started great but unreliable with newer cameras
I've been using Arlo for several years and have older Pro and Pro2 models that work flawlessly. However, newer pro models and essential models have proved unreliable. I've had a support ticket open for months and it's not really going anywhere. Here's my final reply on the ticket to give you a flavour of the problems and my poor experience:
I don't see how sharing my phones app logs would help or even how to do that. The camera behaviour is irrelevant of which app or device I use. On top of that, the cameras continue to stop recording randomly, while some do not keep charge and a few lose connection even when close to the hub they're connected to. Happily though, the original Pro and Pro2 cameras remain faultless, unlike all the more modern cameras :(
I have now cancelled my Arlo subscription and will be selling all of my cameras, except for the Pro and Pro2 models, because they are not worth all this trouble and hassle. I've tried another brand and they just work, which is all I've ever wanted.
To add to that, the live view has always been slow and laggy, maybe 5 seconds behind.
18 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Colin,
Thank you for taking the time to share your experience with us. Please rest assured that all troubleshooting steps and questions from our customer service are intended to help us identify and resolve the issue as efficiently as possible. Your continued cooperation with our support team is key to reaching a solution.
Please note that we’ve also sent you an information request via Trustpilot. When replying, kindly include your full name, the email address linked to your Arlo account, and your case number. This will allow us to locate your case in our system, ensure that all steps have been properly followed, and make our team aware of your concerns and feedback.
We hope you’ll give us the opportunity to make things right!
Best regards,
Arlo Europe Support
Amazing picture quality
I have now set up my new Arlo cameras. Wow, the picture quality is incredible very impressive. The setup was really simple and straightforward. The clarity of the cameras are phenomenal even when tracking. The look is sleek and the battery seems very good.
They Were a little bit more expensive than some of the other brands but immediately get them out the box you can tell why. They are quality product. Seems the story is true. You get what you pay for. I would definitely recommend it you will not be disappointed
17 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Andrew,
We appreciate you taking the time to share your kind and extensive feedback! We're glad to hear you're enjoying your cameras and that the picture quality, setup process, tracking performance, and overall design have made such a strong first impression. It's really great to know you're seeing the value in their quality and performance. Thank you for your recommendation and for choosing Arlo!
Best regards,
Arlo Europe Support
Arlo review
Stop constantly increasing prices for long standing customers- fed up of negotiating with your company- maybe consider rewarding loyalty with reduced monthly payments?!
27 March 2026
Reply from Arlo Security | United Kingdom
Dear Mark,
Thank you for taking the time to share your feedback with us and other customers.
We’ve adjusted our pricing to reflect the increasing investment needed to maintain and continuously improve our service. Arlo Secure is built to be a leading, privacy-focused security platform in Europe. It goes well beyond basic cloud storage by offering advanced AI-powered detection, European-based cloud hosting, and ongoing feature enhancements, ensuring your system remains one of the most intelligent and reliable security solutions available. These ongoing improvements allow us to further enhance detection accuracy, broaden functionality, and uphold the high standards of privacy and security our customers expect.
Further details were included in the email sent to subscribers.
If you have further concerns or need our help, feel free to contact our customer service by visiting our support page at https://www.arlo.com/en_gb/support. Under the “Contact Us” section, sign in to your Arlo account and choose your preferred contact method.
You can also get in touch with us on our official social media profiles:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Best regards,
Arlo Europe Support
It’s gone from good to worst in matter…
It’s gone from good to worst in matter of a year! Zero support from customer service! Have been trying to get in touch with them to get my doorbell working and have reached no where in the last one month with absolutely nowhere to go! No customer service number! Chat supper only a not working chatbot which is configured incorrectly! I pay almost 100 quid for a service which is appalling! Will cancel it soon and will make sure all my friends do the same too
17 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Gautam,
We appreciate you taking the time to share your experience with us.
Please note that phone support is available to Arlo Secure subscribers and customers that have at least one device under warranty. Alternatively, you can also reach out to us on our official social media profiles, where we're more than happy to help all our customers:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
To help you get in touch with our customer service and receive further assistance, we’ve sent you an information request via Trustpilot. When replying, please include your full name and the email address linked to your main Arlo account. This will allow us to ask our support team to reach out to you for further assistance. Thank you!
Best regards,
Arlo Europe Support
Great product, easy to set up and use
After using my Arlo doorbell camera for the last year I'm very happy with it. Connects easily to the app which myself and my partner can both use on our phones meaning we never miss a delivery. It was so easy to install, the battery lasts a long time, and recharges quickly.
16 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Carly,
Thank you for sharing your experience! It's great to know that your Arlo Video Doorbell has been working so well over the past year. It's great to know the setup was simple and it's helping you stay on top of deliveries. We also appreciate your positive feedback on the battery life and quick recharging.
Feel free to recommend us to your loved ones!
Best regards,
Arlo Europe Support
Happy customer !
I have been an Arlo customer for several years across two different locations and I’m extremely satisfied. The image quality is excellent, the batteries last well (I use the solar panels), and the app is great. I subscribed to the plan to benefit from additional features, and considering the price, I definitely don’t regret it. I highly recommend it.
15 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Olivier,
We appreciate you taking the time to share your great feedback with us and thank you for being such a valued customer over the years! It's great that you appreciate your cameras' image quality and batter life, and that you're happy with our Arlo Secure app. We also hope that you're enjoying all the advanced features that come with your Arlo Secure subscription.
And of course, don't hesitate to recommend Arlo to family and friends!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Max,
Thank you for sharing your kind feedback! We're happy to read that you're enjoying your cameras and appreciating their quality. Feel free to recommend them to your loved ones!
Best regards,
Arlo Europe Support
I've been using my Arlo cameras for…
I've been using my Arlo cameras for more than a year now to monitor my apartment and I love the overall experience with the product and the app. Very precise and reliable system, super easy to use. There had been a burglary attempt in my building in 2024 one night, and I live alone, so I was looking for something to check my entrance door from the inside. We have even agreed with my neighbors to share an additional camera which is now placed in the stair landing and checks who arrives at our floor. The shared access to this new one was also very easy to set-up and customize to our needs.
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi FePa,
Thank you for taking the time to share your detailed feedback! We're delighted to hear that your Arlo cameras have provided you with a reliable solution over the past year. It is absolutely great to know they've helped bring added peace of mind and that setting up shared access with your neighbours was easy to set up and customise. Thank you again fro choosing us!
Best regards,
Arlo Europe Support
Great premium security cameras!
Great premium security cameras!! Love using their app for dailly peace of mind and in case of emergencies. Highly recommend!!
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Angelica,
Thank you very much for your kind feedback! We're delighted to hear you're enjoying your Arlo cameras and finding peace of mind through our Arlo Secure app every day. And of course, don't hesitate to recommend us to your loved ones! We'd sincerely appreciate it.
Best regards,
Arlo Europe Support
Simple and reliable
Got an Arlo camera recently and it’s been solid so far. Setup was pretty straightforward and didn’t take long. The app is easy enough to use and the video quality is clear, even at night.
Main thing is it just works — I get alerts when I need them and haven’t had any issues. Makes me feel a bit more relaxed when I’m out or away for a few days. Overall, happy with it.
1 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Iñigo,
Thank you for sharing your experience! We're glad that your Arlo camera has been simple to set up, reliable, and easy to use. it's great to know the clear video quality and alerts are helping you feel more relaxed and secure while away from your home. Thank you again for choosing Arlo!
Best regards,
Arlo Europe Support
AVOID ARLO
Camera feeds went - (Contract for for 9 units); camera "cloud" storage went. Just disappeared. Arlo had no idea why, could and WOULD not fix. Customer service was, as usual, terrible.
Do NOT buy ARLO products as they fail, service back up is terrible. If you want proper security - AVOID using ARLO.
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear D W,
Thank you for bringing this to our attention. We're sorry to hear about the issue with your recordings and that your experience with our customer service did not meet your expectations.
To help us investigate your interaction with our support team and ensure that all procedures were followed correctly, please respond to the information request we sent you via Trustpilot. When replying, make sure to include your full name, the email address linked to your main Arlo account, and any case number you may have.
This will allow us to locate your details in our system and provide you with further assistance. We appreciate your cooperation!
Best regards,
Arlo Europe Support
Poor
Poor. Recording didn't work after years of recording so cancelled subscription. Tried signing up again to see if improved but forget password so done the forgotten password link. received the email. The long takes me to a page which asks for old password and a new password
Well if I knew the old password I would not have done all this
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear ClarityIsKey,
We're sorry to hear about the challenges you've been experiencing and we understand your frustration.
Please note that when resetting your password through the Arlo Secure app or via our web portal at https://my.arlo.com (by clicking or tapping "Forgot Password?") and following the reset link sent to your email, you should only be prompted to enter a new password; you will not be asked to confirm your old one.
We kindly ask you to try again and make sure to follow the steps outlined in this support article: https://www.arlo.com/en_gb/support/faq/4377/How-do-I-change-my-Arlo-password
If you continue to experience issues, we’ve sent you a request for additional information via Trustpilot. When replying, please include your full name and the email address linked to your main Arlo account. This will allow us to locate your details in our system and have our customer support team reach out to you directly to assist further. Thank you!
Best regards,
Arlo Europe Support
I would leave few stars if that were…
I would leave few stars if that were possible.
The base station simply does not connect. I have thirty years experience off this sort of set up with many companies and this is the worse by far. The equipment is new and is going to recycling now because EUFY make a better set up, for less money , and which has its own storage thus saving over £300 EVERY year over Arlo. Not the mention the EUFY system works straight away.
I have tried everything to get the ARLO bug to connect . They have NO SUPPORT unless you sign up for an expensive monthly plan.
To make matters worse when posted the same sort of review they went back via Trust Pilot to ask for me details and offered to contact me. They gave the same instructions that I already had (literally the definition of stupidity ) . And do course they have not ever contacted me. That is just a very cynical ploy to write to a bad review . I am shocked how bad they are. Things have moved on in this field and the EUFY are considerably better in every way. For example the EUFY wireless cameras connect directly so don;t need an expensive hub, have a longer range, better optics and very neatly have solar panel so they really are wireless and don’t need the battery replaced . EUFY are the ones to get . And most decidedly NOT ARLO .
13 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear manager,
Thank you for your patience while waiting to be contacted by our customer service. As mentioned in our response to your previous review, your concerns have already been escalated to our support team, and a request for follow-up contact has been forwarded.
Our team is aware of the situation and will reach out to you as soon as possible to assist further and work towards resolving your installation issue. We sincerely appreciate your continued patience while this is being handled.
Best regards,
Arlo Europe Support
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