ARLA Propertymark Reviews 105

We’ve been members of ARLA for many years and have always valued their support. However, we were particularly impressed by how insightful, helpful, and informative Darren’s recent visit and audit were.

He thoroughly reviewed all the areas we should be adhering to, offering clear, practical advice on the steps we could take. He even went above and beyond by helping to draft documents and posters.

Darren was polite, friendly, and extremely knowledgeable. He took the time to explain the reasoning behind each point, and nothing was too much trouble.

We would highly recommend this service to any agent—it's genuinely worthwhile.

Thank you again, Darren, for all your help and support. It was a pleasure working with you, and we look forward to your next visit.

We recently had a Propertymark audit with Darren Kitchenside, and the whole experience was extremely positive. Darren’s friendly and engaging manner immediately put us at ease, making what could have been a daunting process feel constructive and approachable.

The audit itself was thorough, insightful, and genuinely helpful in identifying areas where we could tighten compliance and address any weaknesses. Darren was highly organised and clearly very knowledgeable, which gave us real confidence in the process.
Following the audit, we received a detailed and well-structured email, complete with a checklist, useful tips, and helpful links to guide us moving forward.

Thank you, Darren, we really appreciated your support and look forward to working with you again at the next audit.

We recently had a our compliance review with Darren Kitchenside - although it takes time which is understandable - Darren was brilliant.

Very helpful, knowledgeable and professional.

Really nice guy.

An audit I had mixed feelings about, given we'd never had one and whilst knowing it would be a benefit of the business still felt quite anxious about it. Thought Darren demonstrated knowledge and appeared highly experienced in the field. Has a very positive and constructive outlook, sense of humour which put me at ease. Thanks to Darren and well done Propertymark who will soon have businesses standing out from the rest in pure professionalism

I recently underwent a compliance audit with Darren Kitchenside at Propertymark and found the experience to be extremely positive.

Darren was professional, knowledgeable, and approachable throughout. He took the time to clearly explain each aspect of the process, which made what can often feel like a daunting exercise both straightforward and constructive. His follow-up notes were detailed and genuinely helpful.

Overall, a very supportive and well-managed audit. I would not hesitate to recommend Darren to others going through the process.

Darren Kitchenside recently paid us a visit for an audit and it was an absolute pleasure to host him in our offices. He is friendly, patient and extremely knowledgeable. He was able to answer all questions comprehensively and explained everything in a way that was considered and not condescending. The advice and guidance provided as well as offer of on going support is greatly appreciated and reassuring. The time flew by! What could have been considered a daunting morning felt constructive and empowering, thank you Darren!

We recently had our audit carried out by Darren Kitchenside, and the experience was extremely positive. Darren conducted the audit in a very professional, thorough, and constructive manner. He took the time to explain key points clearly and ensured the process was both informative and collaborative.

What we particularly appreciated was the detailed feedback provided afterwards. The insights and recommendations were very valuable and helped highlight areas where we are performing well, as well as opportunities to further improve.

Overall, it was a rewarding experience and a useful exercise for our business. We would certainly recommend the audit process and appreciate Darren’s professional approach.

We had an audit with Darren Kitchenside, he was friendly, approachable and instantly put us at ease. We found the audit to be both constructive and very informative, he was well organised with a wealth of knowledge, we also later received a detailed follow up email from him with a check list and lots of other helpful information with tips and links. Thanks Darren!

We are delighted to be members of Propertymark for many years, we had the pleasure of meeting Darren Kitchenside recently, who was able to help steer us in the right direction to ensure we maintain the highest possible standards. Helpful, knowledgeable and easy to understand. Top service many thanks Darren.

Audit with Darren Kitchenside

I am writing to share my positive experience working with Darren during the recent audit. I was initially quite anxious about the process, but Darren made the experience both calm and highly informative.

He provided eye-opening insights and explained everything clearly. Furthermore, he followed up our meeting with numerous helpful resources and additional information.

Please keep up the great work, Darren.

Receiving an email in the beginning of the summer that an audit was to be conducted at the end of the summer left me extremely stressed the entire summer period.
As a small business I have always tried to engage in as many online courses, keep my files up to date and business compliant because my service and reputation means everything to me.
Having had my audit last week with Darren, I quickly noticed that I wasted my summer worrying and that his guidance, suggestions, knowledge combined with his super friendly and professional manner was so helpful and insightful for all Estate Agency business regardless if you have just started your business or going through changing times like now.
I would have specially liked to have him audit my business in the beginning when I set it up cause it would have helped me not having to chase a million sites and links of what to do and not do.
Thank you Darren for your insightful knowledge and friendly approach.

Darren Kitchenside was a pleasure to meet, he was so approachable and made everything seem so easy and uncomplicated, i was expecting a heavy afternoon, but after sitting with him i can say it was such a pleasant experience and look forward to having an audit with Darren again.

When my company received the ARLA compliance review notification, I have to admit I was anxious - as a new business owner I was worried it felt like a penalty and a hinderance instead of assistance.

But I couldn't have been more wrong - Darren was attentive, personable - and really got to understand my business and made key points and gave a lot of information/templates which have helped me position my company on better footings!

Our Propertymark Compliance review with Matt Eades was excellent. In a positive way he identified a number of minor issues which required changes and advised on what was required. Its very reassuring to know that we are fully compliant over a very large part of our business.

Can't speak more highly enough of propertymark and in particular Matt Eades. Thank you Matt for all of your advice and guidance!

The propertymark Facebook group is a great way to keep up to date with new regulations and get advice and guidance from property market professionals. Darren is next level and always so helpful and going the extra mile to help people.

As a small, specialist letting and property management agency, the advice and support we receive from ARLA/Property Mark has been brilliant and above all expectations! The legal helpline have advised me a couple of times with specific queries, Darren Kitchenside has today emailed me with guidance and information regarding financial sanctions reporting obligations - above and beyond all expectations of membership. I'm also a RICS member, and the company is RICS regulated - I decided to join ARLA as RICS provide absolutely no support and guidance to us as members.

I would highly recommend the Propertymark Members Facebook page. Lots of really useful Q&As (no question is too daft) and a space where members can share their day to day experiences. The PM team are really responsive too eg Darren Kitchenside picked up on a question about the upcoming Sanctions and then shared further information to individuals via email when requested :)

Darrens full understanding of the compliance Regulations and how he explained everything was first class.

Credit to the Organistaion.

I just wanted to document the amazing service we have received from Darren. I commented on a Facebook post, which Darren also commented on and offered to sent some information/guidance to me. Well firstly I didn't expect him to sent it on a Saturday afternoon. He had obviously spend time looking at my online presence and sent me a very detailed and extremely informative email. He certainly went well above any service that I would have expected. A huge credit to Propertymark Compliance team. Thank you for your dedication it is greatly appreciated.