Ark Surveyors Limited Reviews 322

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which h... See more

Rated 5 out of 5 stars

Patient and Helpful. Dan did our surveyor some time ago. As first time buyers, we did not know what to expect. The report produced was very comprehensive, well organised, and caught many details we... See more

Company replied

Rated 5 out of 5 stars

I've used Ark Surveyors twice now and their service have been nothing but 110% I've had Dan in particular out to visit two properties and he has been professional, courteous and answered my que... See more

Company replied

Rated 5 out of 5 stars

Dan was quite simply amazing and a pleasure to work with – I wish all advisers to a property transaction could be like Dan. He’s super responsive and will come back to you within a couple of hours. He... See more

Company replied

Company details

  1. Real Estate Surveyor
  2. Surveyor

Information provided by various external sources

We are a team of Rics Surveyors and Valuers and we have expertise in Valuations (Help to Buy, Shared Ownership, Probate and CGT), Homebuyer and Building Surveys.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

322 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Would highly recommend

Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which helped us understand better what each section meant. Thank you.

5 May 2026
Rated 1 out of 5 stars

Really disappointing experience

Really disappointing experience with Ark Surveyors. Initial communication was very poor with Ark failing to provide an exact date for a level 2 home buyers survey we had requested. We had to chase multiple times over the course of 10 days, with vague commitments on timelines and expected dates leaving us in the dark.

This poor communication in the lead up to the survey resulted in Ark giving the vendor, agent and us less than 24 hours notice that the survey would be going ahead. Despite this it was clearly communicated to Ark that the vendor would be available only after 12pm to provide access.

The surveyor arrived at the property at approximately 11:15am, before the agreed time. They could not gain access, as expected. They contacted the agent who arrived at 11:45 to find the surveyor had left.

Really disappointed with the whole experience, we are now trying in vain to get our money back. Would not recommend!

16 April 2026
Unprompted review
Ark Surveyors Limited logo

Reply from Ark Surveyors Limited

We are sorry to see that you were dissatisfied and would like to clarify the factual position.

The survey appointment was arranged following your request and subsequent confirmation. The communication records, including your own messages, show that the booking was actively progressed and agreed, and the inspection was attended accordingly.

On arrival, access to the property was not available as the vendor was not present, which was confirmed by the estate agent at the time. The surveyor contacted the agent from site and awaited further instruction; however, access could not be secured. Under our agreed Terms & Conditions, where a surveyor attends and access is not provided, the fee remains payable.

We note your comment regarding the surveyor attending at the wrong time and address. This is not correct. The surveyor attended the correct property, and it is noteworthy that the neighbour later reported that the surveyor was taking photographs and using a drone. This clearly indicates that the surveyor was present at the correct location and carrying out inspection activity consistent with professional practice.

For completeness, a drone inspection is not included within a standard Level 2 service and is normally provided as an additional chargeable service. On this occasion, as a returning client, the surveyor intended to provide an enhanced level of service at no additional cost. The reference to drone activity therefore reflects an effort to exceed expectations rather than any failing.

We remain satisfied that the service was delivered in accordance with RICS standards and the agreed scope. We have responded fully through our formal complaints process and remain available to discuss the matter further directly if required.

Ark Surveyors Ltd

Rated 5 out of 5 stars

Extremely detailed

Extremely detailed, very thorough job. Very pleased with all the information that was provided and the explanations that accompanied the pictures. Thank you!

4 March 2026
Rated 5 out of 5 stars

Great experience

Great experience overall. Dan was always available to answer any questions over the phone and the report was released om a timely manner. Highly recommend

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent level 2 survey

I needed a level 2 survey which was promptly organised by Dan, and the report delivered within days. The report was thorough and detailed. The quote for the service was also the best one I had received.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I will highly recommend them any day…

I will highly recommend them any day for their professionalism and promptness.
I requested for a Level 3 building survey and I must say I was impressed with the job and report provided.
They arrange for appointment ASAP, no delays, no disappointments and that's what works for me.
Thank you Dan, I will recommend you to my friends and family.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Good attention to detail and competitively priced

Dan was able to book the survey in reasonably quickly and once it was done, I received the survey within a few days. There was a lot of attention to detail which raised issues which were important for me to take up with the seller. The pricing was competitive and I’d have no hesitation of recommending him.

17 January 2026
Rated 5 out of 5 stars

Very professional and prompt,once…

Very professional and prompt,once instructed arranged and carried out the survey within 2days ,followed by forwarding the results within 5days .Survey was conducted very thoroughly and helped me to negotiate the final price.Will highly recommend Daniel and his company.

20 December 2025

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