While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Our bicycle panniers for touring or commuting by bike are built to last! All panniers are sold with a lifetime guaranty. FREE SHIPPING $99 and up.


Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WE HAD A THEFT FROM OUR HOUSE ON THE…

WE HAD A THEFT FROM OUR HOUSE ON THE 10TH JULY 2024 , A LOSS ADJUSTER FROM ARKLE CALLED REGARDING OUR CLAIM , WE RECEIVED A LETTER CONFIRMING WHAT THE PAYMENT WOULD BE . WE HAVE NOT RECEIVED ANY FURTHER INFORMATION . WE INSURED THOUGH ONE CALL CLAIMS , AND THEY HAVE ALSO BEEN A WASTE OF SPACE ALSO

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Customer support is excellent

Arkel support returned to me the money taxes 124.5 € that I paid in Italy. And politely apologized for the misunderstanding. Thanks for the bags - they are better than our European manufacturers. And customer support is excellent

Hello. My order is A1206. Upon receipt in Italy, I paid Estimated Taxes of €124.95. On your website, at the time of registration, I also paid Estimated Taxes of 84 €. But at checkout you have indicated: "No surprises, we promise! We're shipping from Canada and your total at checkout is full, meaning you'll never be surprised by the extra fees during delivery, guaranteed! " Please explain

24 November 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look