Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
Quick efficent
Goods arrived on time and were of excellent quality. Very please would use again.
24 January 2016
Unprompted review
Good quality
Since i have found ark.co.uk i have ordered so much the prices are so cheap and the quality is amazing, and the clothes are stunning! X
24 January 2016
Unprompted review
Order taken to long
I ordered some tops off ark on the 10th January and it's not the 24th and I haven't even had a email for confirmation to no when my clothes will be in store
24 January 2016
Unprompted review
Reply from Ark
Dear Jade,
I can confirm that your order is in store and is ready for collection. When you choose to collect an order in store the delivery time will vary from store to store but it will usually be within 3 to 5 working days.
I am sorry to hear you did not receive correspondence from us to advise your order was ready to collect.
When an order is received at the store and scanned in an automatic text and/or email is generated to the customer. Unfortunately this did not happen on this occasion.
Please bring the following items with you in order to collect your order:
1. Proof of purchase - a copy of your confirmation email or your sales receipt, or text message.
2. Your payment card – for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport of driving licence only).
3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Excellent
bought a lovely black coat and hat. Great quality and quick delivery :)
Will definitely order from you guys again
23 January 2016
Unprompted review
Reply from Ark
Dear Mary,
I am extremely sorry to read you were sent the wrong item.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please return any incorrect goods to us and we will happily exchange/refund the items for you.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Never gonna shop in this company. AVOID
After placing the order I have checked the reviews from others and found out they always cancel orders without saying anything.
I was hoping not to get this problem.
Ordered 2 items, refunded one because it is sold out. COME ON. Why do you even put it on the website if it is out of stock?
It made me even sad now because I thought I found a good deal but actually it never happened.
Never expect anything from this website. So sad that I have to find another jacket.
Really disappointed.
Note that I am a frequent online shopper and this is my first time to buy items in this website
22 January 2016
Unprompted review
Reply from Ark
Dear Ron,
I am really sorry to read you did not receive your complete order.
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Excellent products and service
Extremely pleased with all the clothes bought for my teenage sons. One of the best, if not the best website I have ever purchased from. Quality of clothing is excellent as too is the delivery service. A***** rated from me
21 January 2016
Unprompted review
Disappointed
I ordered 7 items, one of which I did not receive as it was out of stock. 4 of the items I received did not look like they did on the website and were too large, I ordered XS (on the size guide that was the equivalent to 6-8, I'm usually an 8) and out of the 2 items I am going to keep, one of them has a terrible odour, so I'm going to have to wash it thoroughly before I am able to wear it. Overall, I felt that I received an inadequate experience whilst shopping at Ark Clothing.
21 January 2016
Unprompted review
Reply from Ark
Dear Rosie,
I am really sorry to read you did not receive your complete order.
We aim to fulfil all our orders however sometimes we run out of stock, particularly during busy times like sales. Our website does not display stock in real time, hence the reason you can order items that turn out to be unavailable.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
fantastic service
Bought a coat for my daughter. It arrived within a couple of days with an update on the progress of delivery on the way. Coat is great and keeping her lovely and warm in the cold weather
20 January 2016
Unprompted review
good
Easy to use web site. Good collection service. Fast delivery. Nice choice.
20 January 2016
Unprompted review
Excellent service
My order came days earlier than expected and everything was perfect!
19 January 2016
Unprompted review
brilliant service
no issues with delivery ordered to store and the lady at the desk was really thorough in ensuring my order was correct and the right sizes and items had been sent.
19 January 2016
Unprompted review
Sizes
The sizes which you have are too small for what they are. I ordered an 8 which was more like a size 6 and when I ordered a 10 I just thought you'd put a 10 label in it but it was actually an 8. I was not impressed at all with the sizes.
19 January 2016
Unprompted review
Reply from Ark
Dear Bobbi,
I am sorry to hear that your recent purchase is not suitable for your needs.
Please send back any unwanted and unused items to us and we will be happy to refund or exchange them.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind regards,
Matt
Reply from Ark
Dear Amanda,
I am pleased to read you are completely satisfied with your recent shopping experience.
I would like to thank you for your feedback, as it ultimately helps us to improve our service, and retain all of our customers.
Kind Regards,
Mohammed,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.