är Facemask Reviews 131

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Absolutely delighted with these masks. After enduring the scratchy blue ones which irritated my skin, and never felt very secure: and the handmade cotton ones, which constantly slipped off and misted... See more

Company replied

Rated 5 out of 5 stars

My husband who suffers from Asthma and is allergic to his saliva so when ever he wears any regular face mask he begins to start coughing and chocking on his own saliva so he tries to avoid wearing a... See more

Company replied

Rated 1 out of 5 stars

These masks are poorly designed and poorly made. They do not fit correctly to the face due to the shape of the mask and the poor alignment of the ear loops. This results in a gap around the nose which... See more

Rated 1 out of 5 stars

Do not order from them. We are being chased by DHL for a £50 customs charge. Despite sending several emails and AR assuring us that this has been dealt with, DHL are now threatening us with legal acti... See more

Company details

  1. Fashion Accessories Store

Written by the company

är Facemasks were created to provide a stylish and comfortable piece of personal protection. Working with outstanding designers, we set out to make a mask that people would feel comfortable wearing whether they are going to work, playing sports, or just popping out to the corner store.


Contact info

3.8

Great

TrustScore 4 out of 5

131 reviews

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Rated 4 out of 5 stars

Great looking mask with good protection

Great looking mask, comfortable with good filtration/protection. Delivery from the EU but still pretty quick.

27 February 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,

Thank you for your feedback.
We are pleased that you are happy with our products.

Stay safe!

Rated 5 out of 5 stars

Comfortables

Comfortables. The anti fog works perfectly and the masks fit the face perfectly.

25 February 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,

Thank you for your review. We are happy to hear that you are satisfied with our masks.


Stay safe!

Rated 2 out of 5 stars

Customer Care and Service

UPDATE - I can confirm that within 24hrs of this review, AR kindly did actually refund the money, for which I am grateful, so have increased their rating to 2 stars.

Awful. I ordered the face mask for a trip to Italy. I ordered them two weeks ahead of the requirement. Their carrier has failed to deliver them, and Ar are refusing to take responsibility for this. As I write this and I am about to board the plane home from my trip abroad, yet Ar are still refusing to refund me my money for goods I have not received and no longer need

25 February 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello Mr. Jones, we issued a full refund of your order few days ago, and we are in comunication with UPS about the lost package. Just checking: Did everything go well? If needed, do not hesitate to contact emil.miklos@conceptar.com

Rated 5 out of 5 stars

Excellent fit …

Easy to put on and off and an excellent fit with no leakage thus excellent for wearing glasses (no steaming up).

25 February 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,

We are very happy that you are satisfied with our products.

Thank you for choosing är!

Rated 5 out of 5 stars

Absolutely delighted with these masks

Absolutely delighted with these masks. After enduring the scratchy blue ones which irritated my skin, and never felt very secure: and the handmade cotton ones, which constantly slipped off and misted up my specs, these are excellent. Extremely comfortable. Once on they don’t move. Easy to breath, yet don’t mist up my glasses. Excellent value. Very pleased.

17 February 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,

thank you for your feedback. We are very happy that you are satisfied with our products.

Stay safe!

Rated 4 out of 5 stars

Robust and well made but the noseclip…

Robust and well made but the noseclip is very stoff and hard to close over without a gap

16 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello David,
We are very happy that you like är STYLE FFP2.
Regarding the noseclip, we opted for a higher quality, stronger material when developing the respirator, as other softer ones would not hold their shape to ensure the antifogging function and would break after just a few adjustments.

Rated 5 out of 5 stars

I love these masks

I love these masks, so much I placed a second order. The masks are comfortable and effective as well as very cool looking! They also arrived within the expected delivery time. I would happily recommend!

13 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Glad to hear that, thank you for choosing är!

Rated 3 out of 5 stars

perfekt mask but attention when folding it

Hi in general perfect mask but due to you folding the mask for shipping there is a sharp angle over the nose that will let air going out.

13 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,
Thank you for your comment, don't be afraid to stretch and adjust the nose clip by arching around the nose so that the nose clip is not pointed. The nose clip is made of strong quality material, it can handle this adjustment without any problem.
Thank you for choosing är!

Rated 3 out of 5 stars

Very good delivery, but pointy

Very good delivery. The reason for less-than-stellar reviews is that I feel somewhat tricked by the shape of the FFP2 facemask. On the webpage it appears quite "full" and "rounded." Instead, it has almost the exact same shape as other FFP2 masks, which is really narrow and "pointy."

12 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,
we're very sorry that we only have rendered illustration photos so far. We are preparing live photos for you and soon they will be available on our website.

Rated 5 out of 5 stars

My partner and I have been wearing this…

My partner and I have been wearing this is Australia 🇦🇺 ordered it from overseas the only issue is the filters are so expensive. The mask is perfect. We feel safe with it on. Would be better if the nano filters dropped in price

11 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

we are very happy that you like our masks.
Please email me at emil.miklos@conceptar.com and I'm sure we can work something out for your next purchase.
Thank you and most importantly, stay safe!

Rated 4 out of 5 stars

Overall a very comfortable mask

Overall a very comfortable mask
Mask itself is of high quality and feels like it has good airtightness.
However, strap did detach from one mask after 3-4 removals from face

11 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello Darragh,
could I ask you for a photo of the defective respirator at emil.miklos@conceptar.com?
I'm sure we can find a solution together.
We are glad that our respirator suits you, thank you for choosing är!

Rated 5 out of 5 stars

Very nice mask

Very nice mask, I buy again

11 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Thank you very much Jose.
We appreciate you´re satisfied with är STYLE FFP2!
Stay safe!

Rated 5 out of 5 stars

Still waiting for my order …..UPDATE

Update Jan 2022
Since posting this review I received
Immediate contact me with a proposed solution. I accepted the resolution and was delighted to receive my order swiftly. I am impressed with the response and the actions of Emil- well done. I do love this product and am impressed with the way Emil responded. Well done Emil.!

Quite disappointed and disheartened as I still haven’t received my order placed at the end of Nov 2021.
Have chased several times to be informed by template email “.still
Investigating”. Heard
good feedback from several people so was looking forward to receiving my order.
Certainly not in my case.!!

7 January 2022
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,
Can I please ask you to send your order number or contact email to emil.miklos@conceptar.com? I believe we will solve the problem within one day.
Thank you very much and sorry for the inconvenience.

Rated 5 out of 5 stars

Very comfortable mask with fast delivery

Very nice mask and my order was delivered fast as promised. The material is very comfortable and breathing through the mask feels alright, not like in casual masks. The prize is obviously higher, but it is worth it!

29 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Great to hear!
We're glad you're happy with our products!

Rated 5 out of 5 stars

Very comfortable

They are very comfortable and I don't have ear pain after hours of wearing them.

26 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Thank you to put your trust in our products!
Stay safe!

Rated 2 out of 5 stars

Poor quality of filters

I got the masks with replacement filters because I was happy with the quality of the respirators. However, I experienced several problems:
1) If you wear a short beard the filters will disintegrate in a few hours of use. It is very annoying wearing them.
2) The strain system keeps getting loose. You need to adjust it constantly
3) The size does not correspond with the equivalent in respirators. The masks are huge!
4) They are very expensive for what they really are.
Finally, I want to highlight that this is the second time that I did write a review on the är website and it never got published.

20 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Hello, Albert,
we're very sorry that you're experiencing these difficulties with our products.
Could you please email me at emil.miklos@conceptar.com with your order number so that we can try to work together to resolve this inconvenience?
Thank you very much in advance.

Rated 5 out of 5 stars

I am very pleased with these masks

I am very pleased with these masks. They are comfortable to wear and seem well made. They’re also the first ones I’ve found that stop fogging when driving - as long as you tighten the nose clips well.
They took a while to arrive, but I was able to track their progress..

18 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Glad to hear that everything works out!
Thank you for choosing är!

Rated 5 out of 5 stars

I love the material and the design

I love the material and the design. Very comfortable even after hours of wearing and cool looking. It was also easier for me to breathe than in other face masks.

16 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Thank you Marek! You are happy - är is happy!

Rated 5 out of 5 stars

Best looking mask out there

Great product - since we have to wear masks all the time now, they should also be good-looking (apart from safe). Ar is both - I love it!

16 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Safety and style is our goal!
Thank you for choosing är!

Rated 5 out of 5 stars

Great looking and functioning masks. Customer service also ace.

The masks are good. They seem to have strong filtration, a solid fit over the nose to prevent misting of glasses, they wash well and look good.

Unfortunately one of the ear loops came off 1 of the masks and as they’re stuck on with glue there’s no way to fix. Having posted an initial review, I was contacted by är and they refunded me for the mask. They shared this was an unusual fault they’ve not seen before so it’s my hope you’ll never experience it yourself. The only other concern I have is how there’s not a lot of slack on the ear loops. Most other designs give more elastic, but have a method of shortening as desired. These are a set length and for me slightly on the tight side. This just causes fatigue behind the ears with prolonged use. Having worn these masks for a month or so with fairly heavy usage, the fatigue behind the ears has mostly worn off.

Considering the great looks of these masks, the unbeatable nose clip that prevents glasses fogging, the incredible filtration and the great customer service from är, these slight niggles pale into the background.

Highly recommended from me.

16 December 2021
Unprompted review
är Facemask logo

Reply from är Facemask

Hello,
I'm very sorry that you're experiencing these problems with our product.
Can I ask you to send your order number or a photo of the defective item to emil.miklos@conceptar.com.
This is an isolated case, we will make sure we resolve the situation to your satisfaction.

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