Are You Owed Money Limited Reviews 

Businesses should not use this company for collection as they never pay back the collected money.
The company have no phone numbers - only E-mails. Customerservice just refer to finance department for payment. The issue is that finance doesn't respond to our multiple e-mails - nor do they pay out the amount they have collected on behalf of us.
In June 2023 they claimed that there was a holding period of min. 180 days - but they don't pay the collected amount to us. They don't even answer our e-mails.

They made the whole process feel quick and simple. I got updates and felt in control of everything throughout. Thanksss!

Absolutely avoid these sharks. The relationship started well, and they began collecting the debt on my behalf. Once they had collected the debt for me they stopped responding and have not paid me in the 12 months since collecting the debt. They have now not responded to me since Feb 2024 and are now ignoring my solicitors communications. DO NOT USE THIS COMPANY FOR DEBT COLLECTION.

Chargebacks section 75 is 120 days not 12months.

*Update*
I have sent an email to the address they replied with below after posting this review, let's see if after many months of being ignored someone reaches out to resolve it.

*Update - 4 Nov 2024*
Having sent all the details they requested on 24 October, 12 days ago, surprise, surprise, no-one has contacted me to arrange the full payment due to me. I stand by my original review.

*Update - 21 Nov 2024
Still, nobody has called or reached out, even after I contacted them as per their reply. It has been over 13 months since they collected the debt on my behalf. These guys are worse than the original person who owed me money—they are fraudulent criminals. Beware.

I was pretty stressed out about the whole situation since I’ve never had to deal with a debt collector before. They took control from the start, keeping me updated along the way. It didn’t take as long as I expected to recover my money. There was one hiccup with the portal being down for a day, but it wasn’t a huge deal. I’m just glad it’s all sorted now and I didn’t have to do much! Defintely took the stress off my hands, and I’m gratefull for that.

BE CAREFUL , after they collect your money they sent a contract for you , this contract is worse than the debtor who didnot pay your money ,

LONG TIME WAITING TO GET YOUR MONEY BACK UP TO 12 month

Additional payment in addition for what you paid

VERY LATE RESPOND

Choose another company

I have just spoken to a lady called Angela at this company and she couldn't do enough for me excellent lady 👏 well done 👏

Run away from this company don't pay up, they BG-5158-0050
07904616401

Angela's team recovered a large corporate debt others could't. Their legal team was impressive.

Their online portal was easy to use. Tracy always kept me updated, and I could track my case 24/7.

Had a CCJ but no idea how to enforce it. Mick explained my options and took care of everything

If I could I would give no stars.
The whole point of a debt collection company is to get money you are owed, however this company got the money for me but now is not giving it to me.
I have chased it up by phone only to be told email only which is strange as you can do everything by phone until you want the money they collected.
After sending an email I got an auto response that said someone would contact me within 2 weeks it has been more than 2 months and still no response.
when you ring the number they give you for urgent issue you just get told to email again.
I would recommend you find a company that is willing to talk to you once they collect the money.

I Have now had 1 email saying :
We are sorry to hear you are awaiting a payment. We have passed your request over to the finance team to look into for you. Once we receive an update we will be in touch. this was on the 18th October nothing since and still no money.
it is now 4th Nov.

I Still Have not received my money from them.
I spoke to someone today (17/12/2024) and all I got was they would email the finance department.
Ref: AY-5158-1765.001

Tracy was professional and kept me informed throughout the whole process. Really happy with the outcome.

Their methods worked. Mick got my money back without much hassle. Pretty happy with the outcome overall.

DO NOT GO NEAR THIS COMANY!

REF: AY-5158-1469.001

On the 30th of June i paid them £118 to recoup my dept of £700 from a second hand car dealer. They managed to win the payment but told me I had to wait 180 days to receive the payment. Its now 196 days and I'm yet to receive a penny! I have phoned their customer service 3 times in the last few weeks and each time they have told me they are working on it but can't give me a date of when I will receive anything. They are an untrustworthy and dishonest company. I have sent them a letter which was put together by Citizens Advice. If they fail to respond then I will take the necessary further steps. I will also contact trading standards. AYOM will not get away with this and I'm prepared to go the distance even if that means taking them to court!

AVOID THIS COMPANY LIKE THE PLAGUE!

EDIT: They replied claiming to have given me the money back after a certain period of time in the response (below) however this is NOT TRUE AND A FLAT OUT LIE!. The holding period expired on the 18th September which was the 180th day. It is now 202 days and no one has contacted me and I have received nothing in the post. I have already sent them a letter which they will need to reply to or I will proceed further. At this point they have taken my money and ran away with it. They were in constant communication when they wanted my money, and now radio silence when its time to pay. This is a very dishonest company who should not be trading if they treat their clients with little regard.

The fees were well worth it for the peace of mind and results. Tracy helped recover a debt I thought was lost for good.

The online portal made it easy to track progress. I’ll use them again for sure.

I had a great experience overall.

As a small business owner, unpaid invoices can be a real problem. These guys stepped in and recovered the money I was owed.

Ref -AY331051 We are still awaiting for our money, we are now over a year since you say you collected our money and I have followed the complaints procedure with no success, which ever way I contact you I am brushed a side (can’t even speak to the accounts team) with no response, the only way I seem to get a response is by writing a review.

Horrendous service, would like our money paid now please

Got my money back faster than I thought possible.

Hugely disappointed. This company assured me of being able to get my money back have done nothing to get it back or chase the person owing the money. Now they to want to charge me for money the person has paid me because he refused to go through the bailiff company - even though we all told him he has to go through company. Ayom told me to apply to court to get my money back!!!!! I could have saved money and done that in first place. No one is listening not only have I not got my money - they are trying to charge ME for ayom services. STILL waiting for resolution - please check back here for an update. I will post here.

When I was deciding whether to use them over a year ago I was constantly being called by them several times a day. If they had done that with the person owing me money perhaps I wouldn’t be in this place !!! Hugely disappointed and feel conned.

UPDATE
Got email this eve , rude inconsiderate. For a company that make you feel they are there to support - they don’t care or give a damn about your circumstances. Totally like speaking to a brick wall. Having spent 5 years in courts fighting ex and winning at no point have I been treated like AYOM have treated me.

UPDATE 2.10.24
The company have threatened to take ME to court when I have engaged them to get my money off the person who owes me. The person ignored all them and just kept paying me they have now charged me £1800+ which is more than what I got from my ex and also I have lost the £2k more he owed me as he threatened me so now I am in a worse position from a company h I went for help. PLEASE PLEASE DO NOT USE THEM THEY PROMISE YOU EVERYTHING ABD DELIVER NOTHING. IF YOU AGE A Straightforward CASE ITS OK BUT RIGHY AT TGE START I TOLD THEM THR OERSON WAS DIFFICULT YOU HAVE BEEN WARNED