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Arena Roja Reviews 288

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TrustScore 4.5 out of 5

4.3

Jewelry Designer
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Company details

  1. Jewelry Designer

Written by the company

Somos Arena Roja, la marca de joyas que nació en Barcelona el año 2020 para romper con las reglas del sector. Apostamos por diseños propios que sacan tu versión más original y elegante.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

288 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Impeccable customer service

Apart from the fact that they make beautiful, high quality and affordable jewelry, they won't disappoint with their flawless customer service. I had a problem with one of my rings, and they helped me in the quickest, most efficient way. I really don't have any negative to say about Arena Roja.

16 February 2026
Unprompted review
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Reply from Arena Roja

Hi Lucia,

Reading this truly means the world to us. Thank you so much for taking the time to share your experience.

We’re incredibly happy to know that you love our jewelry, but even more that you felt supported when you needed us. For us, customer service isn’t just part of the job — it’s part of who we are. Every message matters, every story matters, and so do you.

Thank you for trusting Arena Roja and for being part of this community. We’re so lucky to have you with us.

With love,

Rated 5 out of 5 stars

Excellent quality and experience

I purchase arena roja from England and I’ve always had a great experience with customer service and the brand itself. Aesthetic simple pieces that match every outfit, I’m grateful to the staff that always helps with great attitude and quality. This time I got assisted by VICTORIA S. And she’s been nothing but helpful. Thank you and thank the team.
@sergiomcinnes

11 February 2026
Unprompted review
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Reply from Arena Roja

¡Hi Sergio!

Thank you so much for your kind words and for supporting Arena Roja all the way from England 🤍 It truly means a lot to us.

We’re so happy to hear that you’ve consistently had a great experience with both our pieces and our customer service.

A big thank you as well for mentioning Victoria S. — we’ll make sure she sees your message! She’ll be so happy to know she made your experience even better.

We’re so grateful to have you as part of the Arena Roja community ✨

Rated 5 out of 5 stars

Beautiful quality and fast shipping!

Purchased a necklace for my sister as a gift for her birthday, the product was dispatched so quick and arrived so fast (we are in Australia). The quality was so nice, we both agreed we will be ordering more products from Arena Roja

26 August 2025
Unprompted review
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Reply from Arena Roja

Hi Rachel,
Thank you so much for your lovely review!
We’re thrilled to hear that your sister loved her necklace and that the delivery to Australia was quick.
We can’t wait to welcome you both back for your next Arena Roja order!

Rated 5 out of 5 stars

Maria Calero of customer service is…

Maria Calero of customer service is super helpful! If you live or are in the Barcelona area, it is so easy to exchange sizes. They are super responsive and kind.

16 December 2024
Unprompted review
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Reply from Arena Roja

¡Hola Maddie! Muchas gracias por tomarte el tiempo de dejar tu reseña. 😊 Nos alegra muchísimo saber que María Calero y nuestro equipo de atención al cliente pudieron ayudarte de manera rápida y amable. 💌 Siempre intentamos que el proceso de cambios sea lo más sencillo posible, especialmente para nuestros clientes en Barcelona.
¡Esperamos verte pronto de nuevo!

Rated 1 out of 5 stars

I was expecting more of this brand

I was expecting more of this brand. The hype is amazing and it looks great. Sadly my order was delayed and one of the candles was damaged and missing some parts. No the best way to start Xmas season

2 December 2024
Unprompted review
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Reply from Arena Roja

Hello Camila,

Thank you for sharing your experience with us. We're truly sorry to hear that your order did not meet your expectations, especially during such a special time as the holiday season.

Given that this was an international shipment to the United States, it’s possible that the package wasn’t handled with the care we would expect during transport, despite our efforts to protect it thoroughly. We apologize for any inconvenience this has caused.

We’ve already noted your case, and our team will reach out to you via email shortly to provide a solution and ensure we make this right for you.

Thank you for your understanding.

Kind regards.

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