date filter screen; time-out was active on older Chrome browser but casino login still worked. Transaction log made the KYC problem feel like another ticket at Sun 7:46.
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Played a slot yesterday and it completely froze during the bonus round. When I refreshed the page my winnings were gone but the balance didnt update. Support said everything was fine, which it clearly... See more
Checked later, Wagering page #71736: bonus expiry moved forward with debit card while I was logged in. Mobile page gave a vague status note after another refresh.
live chat queue 26; email and live chat on the account page gave clashing answers about one withdrawal. Bonus screen showed the wrong status after another refresh.
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2.9
Average
478 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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During lunch
During lunch, Transaction history loaded blank on hotel Wi-Fi, then worked on laptop
17 September 2026
Unprompted review
Mobile layout was nothing fancy
Mobile layout was nothing fancy, but it held up on a poor Wi-Fi connection. The slot loaded again and my sound setting was still muted.
18 September 2026
Unprompted review
after dinner
after dinner: Nothing dramatic, just too many small casino errors in one session nothing clear after that
19 September 2026
Unprompted review
On mobile
On mobile, My 140 € casino withdrawal moved from pending to failed, then stopped there no clear reason given
17 September 2026
Unprompted review
date filter screen
date filter screen; time-out was active on older Chrome browser but casino login still worked. Transaction log made the KYC problem feel like another ticket at Sun 7:46.
19 September 2026
Unprompted review
Reality check Sun 8:42 looked okay…
Reality check Sun 8:42 looked okay before reality check timer reset on cracked Samsung when I changed slots. Email update stayed greyed out at Sat 21:15.
16 September 2026
Unprompted review
I looked while my coffee went cold and…
I looked while my coffee went cold and the limit button was tiny on mobile. It stayed that way after refresh, and that did not add up.
19 September 2026
Unprompted review
No thanks
No thanks, Bonus terms said slots count, but Wild West Gold barely moved wagering
18 September 2026
Unprompted review
For a German casino acco
For a German casino account, Wild West Gold appeared on desktop, but mobile casino showed it as unavailable
16 September 2026
Unprompted review
No thanks
No thanks, Verification email and casino profile showed two different statuses and yes, I checked the history
19 September 2026
Unprompted review
Again..
Again.. On office laptop, the deposit field vanished behind the keyboard no update after that
18 September 2026
Unprompted review
Cashback calculation looked incorrect.
18 September 2026
Unprompted review
Asked why my 55 € withdrawal hadn't…
Asked why my 55 € withdrawal hadn't moved in over a week and the agent sent me steps to reset my password. Nothing to do with what I'd asked.
18 September 2026
Unprompted review
I deposited 160 EUR on Klarna for a…
I deposited 160 EUR on Klarna for a specific promo and the bonus credited at the incorrect rate. Support said it'd be 'passed on', but nothing changed on my balance.
19 September 2026
Unprompted review
skipped email and went to chat instead
skipped email and went to chat instead, had the bonus question sorted in about a minute.
19 September 2026
Unprompted review
The spend overview missed my 34 € card…
The spend overview missed my 34 € card deposit, while payment history showed it clearly. That makes the control page hard to trust
16 September 2026
Unprompted review
cashed 95 EUR to Paysafecard still…
cashed 95 EUR to Paysafecard still 'under review' four days later
19 September 2026
Unprompted review
before breakfast
before breakfast, my 22 € withdrawal was still marked under review.
18 September 2026
Unprompted review
Same account
Same account, same day: The same bank statement got requested again after ticket #1717 nothing clear after that
19 September 2026
Unprompted review
Withdrew 75 € and the status went from…
Withdrew 75 € and the status went from pending to review, then nothing
17 September 2026
Unprompted review
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