ARCTIC Reviews 

I bought their Liquid Freezer II 280 over 3 years ago, and the performance of mine was starting to fall off. The fix was to buy a service kit that replaced the cold plate and the gasket. The issue was I wasn't able to buy one in the UK, so when I enquired Arctic sent me one free of charge :-)

Terrible customer support for the most part, they messed up my address and had to send a new unit, besides that they wanted me to send the cooler back just because of a screw and in the end it still took easily another week because of the bad address that they sent to the shipping.

4.8 rating is insanely optimistic for the at-best mediocre experience that I had. The performance of the coolers is good (when they actually work or are mountable), but the service is generally abyssmal with the customer service employees arguing with me being unbelievably rude until some department chief stepped in and then he messed up my address.

Atleast he wasn't rude ig, but I am in a position where I find it ridiculous that this shop has 4.8 rating. No way, just no way. I observed this type of behavior with most european brands, extremely rude, entitled and worthless employees that do not even know how to remotely fix a situation.

The price of their coolers is up +30% from what it was, so the product itself got more expensive while they have no reliability. This fully represents the state of European-german manufacturing and business. I suggest you don't bother.

I had an issue getting the correct mounting kit for my ARCTIC Liquid Freezer III Pro in Norway, since the required kit was not available for shipping to my country.

I contacted ARCTIC support expecting a standard reply, but instead I received some of the best customer service I have experienced in a long time. Dominic from the support team personally helped me, arranged the mounting kit free of charge, shipped it to Norway manually, and even provided tracking information immediately.

The entire process was fast, friendly and genuinely helpful from start to finish.

This kind of customer support is rare today, and it absolutely makes me more confident in recommending ARCTIC products in the future.

Huge thanks to Dominic and the ARCTIC team for going above and beyond for a customer.

Highly recommended.

I have used Arctic products since 2008. I used them for silent, performance and cost. Now was first time when I needed help and Customer Service shined. They respond immediatley and fix the issue in warranty with no cost. The issue was created by my mistake so they weren't forced to help. These days is almost impossible to find a comapny that cares about customers after they sell the products, but ARCTIC is the light in this darkness.
Besides this, their products have best price/perf ratio.

Arctic customer support is probably the best I’ve dealt with in recent months.
Their responses are prompt, and their solutions are immediate and hassle-free, with no unnecessary questions asked.
I wouldn’t switch to anything else in the world.

Can’t recommend their products enough — excellent quality and absolutely top-notch customer service!

Amazing! I bought my Arctic III about 4 years ago and lost the Intel parts… desperate I reached out to Arctic and Jessica and Frederik from customer support replied within minutes and immediately sent me the missing parts. I have not had this level of customer support for a very long time.

Thanks a lot ! You guys rock

Awesome product, and great support team! The Arctic Freezer III 420 works great on my machine, keeping the CPU very cool (42 degrees when idle). I accidentally damaged a part during installation and the customer service team was very helpful, sending me a replacement part very quickly.

Arctic is a great company when it comes to service and quality, great value for money.

I bought a Liquid Freezer 2 from Artic I believe in 2022.
Nowadays it started making some noise (out of warranty) and I thought I would have to replace it.
I did a quick search and found that they could provide the service kit for the cooler.
I ordered the kit and received yesterday. Solved my issue and I was charged nothing.
The water cooler was freaking amazing to begin with and I would buy another one without a doubt.
Now I will keep it for one more year until I migrate to my new gaming rig when I will get a new one.
They got a customer for life. I never expected I would be treated this way for a product out of warranty.
I definitelly recommend Artic products both for the quality but most importantly for the way they treat their customers.

This is something rare nowadays.

Great products and great customer service

After 3+ years that i bought a cooler system for my cpu, my fan was off centered and was making noise. Got a free one from the support. Quick, efficient, best experience

I recently had an issue with some missing spacers for my Arctic Freezer 34 eSports DUO. I contacted their support team and the experience was flawless. They were professional, quick to respond, and sent the replacement parts immediately. It's rare to find a company that stands behind its products and cares so much about its customers even years after the purchase. Great cooling performance and even better after-sales service. Highly recommended!

I had an excellent experience with Arctic’s customer service, especially thanks to Frederik. I reached out with a specific request, and he went above and beyond my expectations by kindly sending me special screws that are not even available for sale — completely free of charge.

Frederik was quick to respond, professional, and incredibly helpful throughout the entire process. What really stood out to me was his generosity and willingness to assist, even with something that wasn’t a standard request.

It’s rare to find such dedicated and customer-focused support nowadays. I truly appreciate his effort and outstanding service, and I would highly recommend Arctic to anyone looking for a company that genuinely cares about its customers.

Thank you again for your amazing support!

Brilliant, high-quality AIO and fans. Super fast and silent. Long warranty! Good vibes.

Arctic's customer support was very fast and helpful with providing me repair parts free of charge for a 6 year old AIO CPU cooler. My problem was handled professionally and accommodating.

I bought a Arctic III 360 Pro But needed the mounting bracket for lga1200/115x and it was sold out. It also werent available anywhere Else.

But I contacted support and after a Day or so they pulled af kit from their service shelf and Got it send out as fast as possible with no charge.

I was Very Happy with the good service!

I had issues with my arctic fans twice over two years, and both times I was met with the most helpful customer service team I think I have ever encountered. They stand by their products, and will do right when their product doesn't live up to their own high standards. They have secured me as a customer who will look to their products whenever I am in need, and I can't recommend them enough. Thanks to Andre and Lucas the first time around, and Simon the second time around.