architectwatches.co.uk Reviews 

389
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, highlighting their elegant design and robust feel. The personalized engraving service is frequently commended for its precision and special touch, making gifts truly unique. Reviewers also appreciate the swift and efficient delivery, often receiving orders quickly and well-packaged. The overall service, from ordering to communication, is described as excellent and hassle-free. However, some people experienced issues with watches not running or having slight problems upon receipt, such as products that didn't function immediately.

What people talk about most

Product

Consumers are highly satisfied with the product, frequently describing the watches as beautiful, minimalist,... See more

Quality

Customers had positive experiences with quality, consistently praising the beautiful, minimalist design and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently praising the promptness and efficiency from... See more

Order

People report positive experiences with the ordering process, finding it quick, easy, and hassle-free, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful, minimalist watch. I bought this as a wedding day gift for my husband - I wanted something he could wear with any outfit but wasn't outrageously expensive. This was perfect - the handwriting... See more

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

389 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(389)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish ordering and…

From start to finish ordering and personalising this watch was so simple and the finished product is beautiful. I ordered for my partners 50th and he absolutely loved it. Very stunning watch and the personalisation gives it that unique touch. Would definitely recommend.

21 January 2025
Rated 5 out of 5 stars

TOP watch

Excellent watch. It was a gift for someone, but first impressions are very good and positive. Very good looking watch and it screams top quality. The engraving is also excellent.
The seller communication was very good. Very quick to respond and very polite.

14 January 2025
Rated 5 out of 5 stars

Excellent customer service

I was really impressed by the speed of communication and beautiful product. The company are quick to respond and incredibly helpful. Thank you!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Prompt and really helpful replies to my enquiries, especially Kasia who is superb. Delighted with products and service..fully recommend

7 January 2025
Rated 5 out of 5 stars

Fab watch.Slim and large face.The price…

Fab watch.Slim and large face.The price is very competitive too.Arrived in a beautiful package.I asked how to adjust my bracelet on the watch and was guided to the right place.I absolutely love this watch.I would recommend this company as first class.

4 January 2025
Rated 5 out of 5 stars

Excellent!

Excellent costumer service, I wanted another kind of engravement and they reply my emails in no time. The quality of the product is 10\10 and the delivery was incredibly fast!

5 December 2024
Rated 4 out of 5 stars

Watch arrived safely and on time

Watch arrived safely and on time.
Would have like written guarantee and instructions on how to alter bracelet though.
The watch is a little wider than it looked but it’s lovely anyway.

11 December 2024
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Christine, thanks for the feedback. We have taken this onboard with the guarantee & instructions. This is currently available online (https://linktr.ee/architectwatches), but we plan to add a physical card. Enjoy the festive season :-)

Rated 4 out of 5 stars

Delivery speed not so good

The delivery was slow by today's standards.
And my online payment went to a name not mentioned in the vendor's script, which did cause me some concern.
But yes, the watch is understated in design yet delightful.

18 November 2024
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Brian, thanks for the feedback. Regarding the delivery, I see you placed the order on the 18th November at 8:59am. I engraved and dispatched the watch the same day at 9:43am (44 minutes after ordered). Looking at the tracking, Royal Mail should have delivered it on the 21st of November, however for some reason delivered it on 22nd of November. I appreciate this is not the fastest but glad you received the watch & I'm happy you are delighted with it :-)

Rated 4 out of 5 stars

So far so good

So far so good. Happens to be attractive because I am an architect. Engraving on back is an added bonus

1 November 2024
Rated 5 out of 5 stars

I found this business online.

I found this business online I was looking for a perfect watch for my son's 40th birthday and to have it engraved also, the ordering was so easy and it arrived within 4 days of ordering, I'm so pleased with it well worth the money if you are looking for a special watch this is the place.

4 November 2024
Rated 4 out of 5 stars

Very quick turn around

Very quick turn around, the engraving could have been a bit bigger and done in a preset font.

8 October 2024
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Jonathan, thanks for the feedback. I see the 'Handwriting Engraving' option was ordered. Next time we would suggest ordering 'Modern Font Engraving', as this will be bigger & a preset font as desired. I trust you like the watch :-)

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