Lois Shaw and team did a fantastic job. Even with a 6 hour+ time difference, communication and replies was swift, detailed, and prompt. I appreciate their service and efforts.
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Everyone was super friendly and helpful. I was pleased with the options given for our featured pieces. The final artwork came out really good, but it tooks several revisions. Perhaps next year will be... See more
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very professional and on point, their work and fallowup are very welcoming . They provide a feeling of obligation to may you look great someone is always ready to guide you along the process . without... See more
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The people were very patient,polite and communicative and that made it easy for us to give them exactly what we wanted and they gave us something surpassing my expectation, they did a phenomenal job... See more
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Company details
Written by the company
We pride ourselves on working with the world’s leading brands in the producing the quality marketing and sales promotional publications. We have an enviable reputation, having worked in over 20 countries worldwide in the production of unique property guides in a multitude of languages. Through the use of our specifically trained Designers and Content Managers we are able to provide luxury property specialists with support sales and marketing materials at absolutely ZERO COST. With experience in both luxury properties and prestigious global and regional brands, Arcadia is ideally positioned as a ZERO COST partner in providing you with these targeted marketing support materials, which both owner and agents love.
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4.7
Excellent
80 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Lois Shaw and team did a fantastic job
Lois Shaw and team did a fantastic job. Even with a 6 hour+ time difference, communication and replies was swift, detailed, and prompt. I appreciate their service and efforts.
15 April 2026
Reply from Arcadia Publishing
Thank you for your wonderful feedback. We’re so pleased to hear that Lois Shaw and the team provided swift, detailed, and prompt communication throughout, even with the time difference. We truly appreciate your kind words and your support.
Wonderful Experience!
We had a wonderful experience with Arcadia publishing. Everyone we worked with was incredibly professional, prompt, & extremely competent. They made the entire process so smooth & easy!
10 March 2026
Reply from Arcadia Publishing
Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience working with Arcadia Publishing.
Our team takes great pride in providing a professional, responsive service and making the process as smooth and straightforward as possible, so it’s fantastic to know this came through during your project.
We truly appreciate your feedback and look forward to working with you again in the future.
Reply from Arcadia Publishing
Thank you for your review. We’re glad to hear you found the process very easy and that the communication was clear throughout.
Our team always aims to make everything straightforward and keep clients well informed at every stage, so it’s great to know you had a positive experience.
We appreciate your feedback and look forward to working with you again in the future.
Reply from Arcadia Publishing
Thank you for your review. We’re really pleased to hear that you found the process easy and that you were happy with how everything looked.
Our team always aims to make the experience straightforward and enjoyable while delivering high-quality results, so it’s great to know that came across.
We appreciate you taking the time to share your feedback and hope to work with you again in the future.
Very kind team and responsive
Very kind team and responsive. Lois was quick with answers and very helpful overall.
24 February 2026
Reply from Arcadia Publishing
Thank you for your kind review. We’re really pleased to hear you found the team helpful and responsive throughout the process.
Lois will be delighted to hear your feedback — she always works hard to ensure everything runs smoothly and that questions are answered quickly.
We appreciate you taking the time to share your experience and look forward to working with you again in the future.
Excellent experience with Arcadia
We had an excellent experience working with the publication company for Netherlands Insurance’s upcoming advertisement.
Their communication was truly second to none. From the very beginning, the team was responsive, clear, and proactive, ensuring that we were kept informed throughout the entire process. They provided ample time for us to review and make adjustments to the artwork, which allowed us to refine every detail and ensure the highest quality production.
The entire process was seamless and professionally managed. It was especially a pleasure working with Abigail Cross at Arcadia, who made everything easy and efficient from start to finish.
We look forward to collaborating again in the future.
24 February 2026
Reply from Arcadia Publishing
Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience working with Arcadia on the upcoming advertisement for Netherlands Insurance.
Clear communication and a smooth, collaborative process are very important to us, so it’s great to know that the team kept you well informed and provided the time and flexibility needed to refine the artwork to the highest standard.
We’ll be sure to pass your kind words on to Abigail Cross as well — she will be thrilled to hear your feedback.
Thank you again for your support, and we look forward to working with you again in the future.
Very easy to navigate experience from…
Very easy to navigate experience from buying the ad to laying out the ad.
17 February 2026
Reply from Arcadia Publishing
We’re so pleased to hear that you found the entire experience easy to navigate — from purchasing the ad right through to the layout stage. We work hard to keep the process simple and straightforward, so it’s fantastic to know that came across.
We really appreciate you taking the time to share your experience and look forward to working with you again in the future.
Smooth and clear process
5 February 2026
Reply from Arcadia Publishing
Thank you for your feedback!
We’re really pleased to hear that you found the process smooth and clear. That’s exactly what we aim to deliver on every project — straightforward communication and a seamless experience from start to finish.
We truly appreciate you taking the time to leave a review and look forward to working with you again.
Reply from Arcadia Publishing
Thank you for your kind feedback!
We’re so pleased to hear you found us easy to work with and appreciated the intentional communication throughout the process. Clear, thoughtful communication is something we prioritise, so it’s great to know that stood out to you.
We really value your support and look forward to working together again in the future.
My experience with the team at Arcadia…
My experience with the team at Arcadia Publishing was exceptional from start to end. I had a few setbacks in completing my draft and they were very patient and understanding throughout the process. All changes were made in a timely manner and communicating with my contact Abigail was seamless.
29 January 2026
Reply from Arcadia Publishing
Thank you so much for your thoughtful review.
We’re delighted to hear your experience with the team at Arcadia Publishing was exceptional from start to finish. We completely understand that projects can have unexpected delays, so we’re really pleased you felt supported and never under pressure during the process.
Abigail will be especially happy to know her communication and support made things seamless for you. Ensuring changes are handled promptly and professionally is something we pride ourselves on.
We truly appreciate your kind words and look forward to working with you again in the future.
Great communication and fast response…
Great communication and fast response times from the team.
4 February 2026
Reply from Arcadia Publishing
Thank you for your great feedback!
We’re really pleased to hear that you were happy with the communication and fast response times from the team. We always aim to be clear, responsive, and easy to work with, so it’s fantastic to know that came through in your experience.
We appreciate you taking the time to leave a review and look forward to working with you again.
We had a good experience working with…
We had a good experience working with Arcadia. Staff is professional and responsive
4 February 2026
Unprompted review
Reply from Arcadia Publishing
Thank you for your kind review.
We’re really pleased to hear you had a good experience working with Arcadia and found the team professional and responsive. Providing clear communication and dependable service is something we take great pride in.
We truly appreciate your feedback and look forward to working with you again in the future.
This was a great experience
This was a great experience. I am not very tech savy and Lois Shaw was very helpful. The art work turned out perfect.
3 February 2026
Reply from Arcadia Publishing
Thank you so much for your lovely feedback!
We’re delighted to hear you had a great experience working with us. Lois will be especially pleased to know she was able to support you throughout the process and make everything feel straightforward and stress-free.
It’s fantastic to hear you’re happy with how the artwork turned out — that’s always our goal. We truly appreciate your kind words and look forward to working with you again in the future.
Needed help to start
I said at the outset that I was terrible/unknowledgeable at marketing and creativity, but I felt like I had to provide a large amount of direction to start. I expected more help and guidance through that process. But it turned out fine.
2 February 2026
Reply from Arcadia Publishing
Thank you for your honest feedback — we genuinely appreciate you taking the time to share your experience.
We’re sorry to hear that the initial stages felt like you had to provide more direction than expected, especially after letting us know you were looking for guidance. Our goal is always to support clients through the creative process, particularly when marketing isn’t their area of expertise, so it’s helpful for us to hear this.
We’re pleased that the final result turned out well, but we’ll certainly take your comments on board to ensure we’re even more proactive in guiding clients from the very start.
Thank you again for working with us — we truly value your feedback.
Collaborative and helpful
There were multiple people involved, willing to help make the process smooth and collaborative. The transfer of files was smooth and the team made quick changes to my requests with my ad artwork.
21 January 2026
Reply from Arcadia Publishing
Thank you for your kind feedback. We’re pleased to hear that the process was smooth and collaborative, and that our team was able to make quick changes to your artwork when needed. We really appreciate you taking the time to share your experience.
Jodie was wonderful
Jodie was wonderful! She was professional, courteous, and great to work with.
15 January 2026
Reply from Arcadia Publishing
Thank you for your kind words. We’re delighted to hear that Jodie was wonderful to work with and provided professional and courteous support throughout. We’ll be sure to pass on your feedback to her. We really appreciate your support and look forward to working with you again.
Friendly people and easy to work with
Friendly people and easy to work with. Simple and easy guidelines for Artwork, etc.
14 January 2026
Reply from Arcadia Publishing
Thank you for your kind feedback. We’re glad to hear you found our team friendly and easy to work with, and that the artwork guidelines were clear and straightforward. We really appreciate your support and look forward to working with you again.
Arcadia sets the standard for quality and service..
Arcadia Publishing truly sets the standard for quality and service. I’ve worked with many printers and designers, and this was hands down the most streamlined experience I’ve had. The final product exceeded my expectations. Even when I wasn’t the easiest client, Lois and her team met everything with patience, kindness, and professionalism. I will absolutely be recommending Arcadia to everyone.
12 December 2025
Unprompted review
Reply from Arcadia Publishing
Thank you for such a fantastic review. We’re truly delighted to hear that your experience with Arcadia Publishing was so positive and that the final product exceeded your expectations. Delivering a streamlined, high-quality service is something we pride ourselves on, so your feedback means a great deal to us.
We’ll be sure to pass on your kind words to Lois and the team — they’ll really appreciate it. Thank you for your recommendation and trust in Arcadia. We look forward to working with you again in the future.
Non-profit school
Everyone was super friendly and helpful. I was pleased with the options given for our featured pieces. The final artwork came out really good, but it tooks several revisions. Perhaps next year will be more seamless. The price point is also quite prohibitive for us, so the ROI will be important to note for next year's decisions.
23 December 2025
Reply from Arcadia Publishing
Thank you for taking the time to share such thoughtful feedback. We’re pleased to hear that you found the team friendly and helpful, and that you were happy with the final artwork and the options provided for your featured pieces.
We also appreciate your honesty regarding the number of revisions and pricing. Your comments are valuable to us and help us continue to refine our processes to make future projects even more seamless. We hope the results deliver a strong return and would welcome the opportunity to work with you again next year.
We received great customer service
We received great customer service. From our initial contact with Matthew to the interaction with the design team through Abigail.
16 December 2025
Reply from Arcadia Publishing
Thank you for your kind feedback. We’re delighted to hear you received great customer service from start to finish, from your initial contact with Matthew through to working with Abigail and the design team. We’ll be sure to pass on your comments to them. We really appreciate your support and look forward to working with you again.
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