The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more
Company replied
Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account
Company replied
The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.
Company replied
Company details
About Arcadia Finance
Written by the company
A trusted loan comparison service
What is Arcadia Finance?
Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.
✔ Loan R100 - R350 000
✔ Quick loan offers
✔ Free application without commitment
APPLY NOWContact info
Johannesburg, South Africa
- info@arcadiafinance.co.za
- arcadiafinance.co.za
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was fast and easy.
28 May 2026
Reply from Arcadia Finance
Appreciated, Andile! No complications, no waiting around. That's exactly how it should be.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Sisipho,
Thank you for the feedback. We're sorry to hear your experience wasn't a positive one. As a loan comparison service, we do our best to match applicants with suitable lenders, but the outcome ultimately depends on each lender's criteria. If you'd like us to look into your application, feel free to get in touch.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Sam,
Thank you for the feedback. We're sorry to hear that. If you'd like to share more details about your experience, please reach out to us and we'll do what we can to assist.
Kind regards
The Arcadia Finance Team
I'm unable to complete a loan application and I don't get results
I'm unable to apply for a loan and these no response.
31 May 2026
Reply from Arcadia Finance
Hi Buhle,
Thank you for letting us know. We're sorry to hear you're having trouble completing your application. Please try clearing your browser cache or using a different browser and attempting again. If the issue continues, reach out to us directly and we'll do our best to assist you.
Kind regards
The Arcadia Finance Team
their service ws good
14 May 2026
Reply from Arcadia Finance
Thank you, Ntombifuthi! Really pleased the experience left a positive impression. We appreciate the feedback.
Kind regards,
The Arcadia Finance Team
I didnt receive any news are the…loan aproved
I didnt receive any news are the application aproved for payment or is it decline.has fill the docs more than 10 time in.and it just repeat everything again and again
27 May 2026
Reply from Arcadia Finance
Hi Shelvin,
Thank you for your patience and we're sorry to hear about the frustration with your application. Please note that Arcadia Finance is a loan comparison service and application updates come directly from the lender. We'd recommend reaching out to them for feedback on your application status. If you need help identifying the lender, feel free to contact us directly.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Jacques! Helpful and fast is always what we strive for. Lovely to know it made a difference for you.
Kind regards,
The Arcadia Finance Team
I love the response of Arcadia finance…
I love the response of Arcadia finance and the response is likely a wow the service is very good. It is my birthday the 30 of May and I wil take me out with the money what they helping me.
28 May 2026
Reply from Arcadia Finance
Appreciated, Pieter! A birthday treat funded by a quick and easy loan. That's what we love to hear! We hope you had a fantastic birthday on the 30th of May.
Kind regards,
The Arcadia Finance Team
Not very helpful
28 May 2026
Reply from Arcadia Finance
Hi Faldeelah,
Thank you for the feedback. We're sorry to hear that. We'd appreciate the chance to understand your experience better. Please feel free to reach out to us directly so we can assist where possible.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Heinrich! Professional and quick is always the standard we hold ourselves to. Really pleased it came through that way.
Kind regards,
The Arcadia Finance Team
They were hands on from the word go and…
They were hands on from the word go and their response was quick enough to assist me
26 May 2026
Reply from Arcadia Finance
Appreciated, Teboho! No waiting around and right on it from the beginning. That's always what we strive for. Lovely to hear it made a difference for you.
Kind regards,
The Arcadia Finance Team
Excellent experience as the service was…
Excellent experience as the service was fast, convenient & simple. Funds reflect in a matter of minutes after DebiCheck mandate approval, which shows that "Arcadia Finance" team understands & practice the term "sense of emergency".
21 May 2026
Reply from Arcadia Finance
Appreciated! Fast, convenient and simple with funds in minutes. That's exactly the standard we hold ourselves to. Means a lot to have it recognised so well.
Kind regards,
The Arcadia Finance Team
Arcadia finance know when a person is…
Arcadia finance know when a person is desperate situation so they delivery quick professional services. My application was so quick,and I'm happy looking forward work together in nearest future.
18 May 2026
Reply from Arcadia Finance
Thank you, Kwanda! When you're in a tough spot, the last thing you need is a slow process. Really pleased we could come through quickly for you. We look forward to assisting you again in the future.
Kind regards,
The Arcadia Finance Team
wrong acount
They sent the money to the wrong account that I never even selected or gave them the account number and then they changed the date for payment on there own accorde
24 May 2026
Reply from Arcadia Finance
Hi Pieter,
Thank you for raising this. We understand how concerning this must be. Please note that Arcadia Finance is a loan comparison service and we do not handle any payments, account details or debit dates. These are all managed solely by the lender. We'd strongly recommend contacting your lender directly to resolve this as soon as possible.
Kind regards
The Arcadia Finance Team
The fact that I applied for a loan from…
The fact that I applied for a loan from you but you send to Debtbusters who are going to put me on Debt review again.
24 May 2026
Reply from Arcadia Finance
Hi George,
Thank you for the feedback. Arcadia Finance is a loan comparison service and we match applicants with relevant partners based on their financial profile. In some cases, where a personal loan may not be suitable, applicants are referred to debt solution partners like DebtBusters. This is done with the intention of finding the best possible solution. If you have any concerns, please feel free to reach out to them or us directly.
Kind regards
The Arcadia Finance Team
Simple & convinient
17 May 2026
Reply from Arcadia Finance
Thank you, Thato! Simple and convenient is exactly how it should be.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Edith! Stress free and quick is exactly the experience we want every client to have.
Kind regards,
The Arcadia Finance Team
This company they take you serious and…and is the best of the best..
This company they take you serious and willing to help you fast and they respond you now..they dont wait for tomorrow because they understand that I needed help now..Thanks
12 May 2026
Reply from Arcadia Finance
Appreciated, James! Taking every client seriously and responding without delay is at the heart of what we do. Means a lot to hear it made a real difference for you.
Kind regards,
The Arcadia Finance Team
Service was fair
22 May 2026
Reply from Arcadia Finance
Thanks, Juvan! We take all feedback on board. Hope we get the chance to exceed your expectations next time.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Precious! Being there when it matters most is what we're here for. Really pleased we could come through quickly for you.
Kind regards,
The Arcadia Finance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.