The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more
Company replied
Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account
Company replied
The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.
Company replied
Company details
About Arcadia Finance
Written by the company
A trusted loan comparison service
What is Arcadia Finance?
Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.
✔ Loan R100 - R350 000
✔ Quick loan offers
✔ Free application without commitment
APPLY NOWContact info
Johannesburg, South Africa
- info@arcadiafinance.co.za
- arcadiafinance.co.za
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Arcadia Finance
Thank you, Phila! Excellent service with the customer at the centre of everything we do is always what we strive for. Really pleased it came through that way for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Jude! Really pleased the speed stood out for you. We'll keep it up.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Ashley! Being a service you can trust is something we take seriously. Lovely to know that stood out for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Jonathan! No time wasted and solid service throughout. That's always the goal. Means a lot to hear that.
Kind regards,
The Arcadia Finance Team
I really got disappointed I pply for a…
I really got disappointed I apply for a loan of 1500 they give me 500 without my permission noe the tell me about interest and funeral cover
13 June 2026
Reply from Arcadia Finance
Hi Phindile,
Thank you for raising this. We understand how frustrating this must be. Please note that Arcadia Finance is a loan comparison service and we do not determine loan amounts, add interest or include any additional products like funeral cover. These are all decisions made solely by the lender. We'd strongly recommend contacting your lender directly to query the loan amount and any additional charges.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Matt! Simple and efficient is exactly how it should be. Really pleased it delivered on both.
Kind regards,
The Arcadia Finance Team
All the loan companies arcadia gave to…
All the loan companies arcadia gave to me refected but im rating tham with 80% performance. They good but i didn't get a loan 😞😞😞 again Arcadia is good well done keep it up 🤞😎but i never got a loan.🙄i even thought of killing my self because i have no transport money to go to work bit no online company wants to lend me money and its not like i have debit i don't even have one debit but still i didn't qualify 😭
6 June 2026
Reply from Arcadia Finance
Thank you, Ndumiso. We're really sorry to hear you're going through such a difficult time. Please know that help is available - you can contact the South African Depression and Anxiety Group (SADAG) on 0800 456 789, available 24 hours. Regarding your loan application, lender decisions are based on their own criteria, and we're sorry we couldn't find a match this time.
Kind regards,
The Arcadia Finance Team
Timeous reply
7 June 2026
Reply from Arcadia Finance
Thank you, Vusumzi! A timeous reply is always the priority. Really pleased it stood out for you and we hope to make it five stars next time around.
Kind regards,
The Arcadia Finance Team
The experience was fast and easy with…
The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.
12 June 2026
Reply from Arcadia Finance
Appreciated, Percy! Fast, easy and minimal documents required. When it all happens that quickly it's always a great feeling. Really pleased the lender came through without delay.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Wesley! Easy, helpful, fast and efficient all in one. That's exactly the experience we set out to deliver.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Patrick,
Thank you for the feedback. We're sorry to hear your experience fell short of expectations. We'd like to understand more about what happened. Please reach out to us directly so we can look into this for you.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Tinus! No delays and a service you can count on. That means a lot to hear.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Jackson! Easy and simple is exactly how it should be. Really pleased it came through that way for you.
Kind regards,
The Arcadia Finance Team
No effort from u
12 June 2026
Reply from Arcadia Finance
Hi Ivor,
Thank you for the feedback. We're sorry to hear you feel that way. We'd appreciate the opportunity to understand what went wrong. Please reach out to us directly with more details so we can look into it.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Ofentse,
Thank you for the feedback. We're sorry to hear that. As a loan comparison service, the final outcome depends on each lender's criteria, which is unfortunately outside of our control. If you'd like us to look into your application, feel free to get in touch.
Kind regards
The Arcadia Finance Team
They say my loan is successful and…
They say my loan is successful and approved but there's no money
12 June 2026
Unprompted review
Reply from Arcadia Finance
Thank you for letting us know, Kutlwano. As a loan broker, we don't handle payouts directly as those are processed by the lender. We'd recommend following up with the lender directly to find out when the funds will reflect in your account.
Kind regards,
The Arcadia Finance Team
It's not allowing me to go forward with…
It's not allowing me to go forward with my application
5 June 2026
Reply from Arcadia Finance
Hi Lindokuhle,
Thank you for letting us know. We're sorry to hear you're experiencing issues with your application. Please try clearing your browser cache or switching to a different browser and attempting again. If the problem persists, please contact us directly and we'll look into it for you.
Kind regards
The Arcadia Finance Team
The process was fast and lasted for…
The process was fast and lasted for less than 24hours.
12 June 2026
Reply from Arcadia Finance
Thank you, Gugulethu! Less than 24 hours from start to finish is always what we aim for. Really pleased it came through that way.
Kind regards,
The Arcadia Finance Team
I'm waiting for confirmation of my application
I'm waiting for confirmation of my application please 🙏
4 June 2026
Reply from Arcadia Finance
Thanks for reaching out, Paul. As a broker, we don't process applications directly, so confirmation will come from the lender on their side. We'd suggest checking your email for any updates. Fingers crossed for good news soon!
Kind regards,
The Arcadia Finance Team
They try to help me unfortunately I did…
They try to help me unfortunately I did not qualify but the service was great and quick
4 June 2026
Reply from Arcadia Finance
Thank you, Thembakazi! We're sorry to hear you didn't qualify this time around. Lender criteria can change over time, so don't be discouraged from trying again in the future. Really pleased the service left a good impression despite the outcome.
Kind regards,
The Arcadia Finance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.