Arcadia Finance Reviews 

2,731
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent service and user-friendly online experience. Many highlight the quick and efficient process, noting that applications are fast and funds are often received promptly. Reviewers appreciate the helpful and responsive customer service, which provides assistance and various loan options. However, some customers noted difficulties with loan approvals, reporting they did not receive a loan despite applying. Others experienced payment issues, such as money sent to the wrong account or receiving less than requested. Additionally, some reviewers faced repeated documentation requests or a lack of follow-up.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its speed, reliability, and efficiency.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its speed, ease, and... See more

Payment

Customers had ambiguous experiences with payment, with some reporting quick and immediate payments after loan... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers appreciating the quick assistance,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and urgent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more

Company replied

Rated 4 out of 5 stars

The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more

Company replied

Rated 4 out of 5 stars

Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account

Company replied

Rated 5 out of 5 stars

The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Finance Broker

About Arcadia Finance

Written by the company

A trusted loan comparison service

What is Arcadia Finance?

Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.

✔ Loan R100 - R350 000

✔ Quick loan offers

✔ Free application without commitment

APPLY NOW
We work with well-known, trusted and NCR licensed lenders in South Africa.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,731)

857 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reply quickly

Reply quickly

6 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Toto! A quick reply makes all the difference. Really pleased it stood out for you.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Good

Very excellent

12 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Moses! Short, bold and to the point. We'll keep working hard to maintain that standard.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

It is very quick at assisting clients

It is very quick at assisting clients, they give you plenty of different offers which you can have an alternative way to choose which you prefer. They also pay you quick even though they connected u to many lenders

14 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Petrus! Quick assistance, plenty of offers to choose from and fast payouts from the lenders is exactly the experience we set out to deliver as a broker. Really pleased it all came together that way for you.

Kind regards,
The Arcadia Finance Team

Rated 3 out of 5 stars

To slow to approve the application I…

To slow to approve the application I don't knw if it the system

14 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Suzan,

Thank you for the feedback. We understand waiting can be frustrating. Please note that application approvals are handled by the lender and not by Arcadia Finance, as we are a loan comparison service. Processing times may vary depending on the lender. We'd suggest following up with them directly for an update.

Kind regards
The Arcadia Finance Team

Rated 4 out of 5 stars

That it's quick after submitting documents

I saw it on the Facebook I took my chance thinking it was scam but wow. I wish to be the perfect customer

7 July 2026
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Reply from Arcadia Finance

Thank you, Motlalepula! Taking a chance and walking away impressed is exactly the kind of story we love to hear. Really pleased the experience put any doubts to rest. We look forward to having you as a returning customer!

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Awesome

Over and above

6 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Karabo! Over and above is exactly what we strive for. Really pleased the experience exceeded your expectations.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Service and efficiency

Service and efficiency

13 July 2026
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Reply from Arcadia Finance

Appreciated, Mothusi! Two things we never compromise on. Means a lot to hear that.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Great Service

The quickness of the whole journey.

13 July 2026
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Reply from Arcadia Finance

Thank you, Zukisani! A quick journey from start to finish is always what we aim for. Really pleased it came through that way for you.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

U are true to ur word

How easy everything was

13 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thanks, Leon! Easy and honest. Really pleased the experience matched your expectations from the start.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

What is need to be help is that company…

What is need to be help is that company can give me a loan so that I can grow

6 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Wesley,

Thank you for the review. Please note that Arcadia Finance is a loan comparison service and we do not provide loans directly. We connect applicants with lenders who may be able to assist. Please visit our website to submit an application and we'll do our best to match you with a suitable lender.

Kind regards
The Arcadia Finance Team

Rated 1 out of 5 stars

It's not helpful at all

It's not helpful at all
It's false hope because i have been trying to apply but nothing
To my understanding this ols helping bad credit people but nothing

13 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Nonkululeko,

Thank you for the feedback. We're sorry to hear you've been unsuccessful. While we do work with lenders who consider applicants with bad credit, approval is never guaranteed and each lender has their own qualifying criteria. Arcadia Finance is a loan comparison service and we do our best to match applicants with suitable lenders, but the final decision always rests with them.

Kind regards
The Arcadia Finance Team

Rated 3 out of 5 stars

It helpful ❤️

12 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Lungelo,

Thank you for the kind words, glad we could help!

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

Easy application

My application was done quickly and hassle free

12 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Lungile! No unnecessary back and forth, just a smooth and speedy application. Lovely to hear that.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Easy no hassle loan supplied

Easy no hassle loan supplied, will definitely be back for more loans.

12 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you! Easy, no hassle and worth coming back for. That means a lot. We'll be here whenever you need us again.

Kind regards,
The Arcadia Finance Team

Rated 1 out of 5 stars

Don’t get monthly loans here

Don’t get monthly loans here

4 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Hi Jenilee,

Thank you for the feedback. Please note that Arcadia Finance is a loan comparison service and we connect applicants with lenders who offer various loan products. Repayment terms, including whether a loan is monthly or otherwise, are determined by the lender. We'd suggest reaching out to the lender directly to discuss your repayment options.

Kind regards
The Arcadia Finance Team

Rated 5 out of 5 stars

Helpful and professional

Good and patient

11 July 2026
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Reply from Arcadia Finance

Thank you, Bongani! Good and patient is exactly the standard we hold our team to. Really pleased it came through that way for you.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

Perfect service

Perfect service. Thank you. It's quick and easy

1 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Thank you, Lebohang! Perfect, quick and easy is always what we aim for. Really pleased it delivered on all three.

Kind regards,
The Arcadia Finance Team

Rated 5 out of 5 stars

The service was great.

The service was great.

1 July 2026
Arcadia Finance logo

Reply from Arcadia Finance

Appreciated, Paulette! Great service is always what we strive for. Means a lot to hear that.

Kind regards,
The Arcadia Finance Team

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