I purchased the 8tb hyper spin lauchbox download package a few years ago which was lifetime access. But now can't get on so I used the ticket system to ask why I was told I'd have to re purcha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying... See more
Been utilizing their collections for many years now! Very good with getting back to you with issues or concerns. Downloads are super large, not sure why people are complaining about that, it will tak... See more
I like the fact that arcade systems put all games in one place for me arcade systems is the best way to get retro games on portable devices. Before I used to have to find my romset online but now it's... See more
Company details
Information provided by various external sources
We Offer Hyperspin Pre-Configured Hard Drives, Hyperspin Cloud Downloads and Hyperspin Retro Gaming Systems. Plus RetroPie Images and SD Cards!
Contact info
Wenlock Road 20-22, N1 7GU, London, United Kingdom
- arcadesystems.co.uk
3.9
Great
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Great seller hope to deal with him again 🌹
27 November 2025
Unprompted review
Avoiding answering questions about suss T&C's
Asked a question bout the 150tb download. The response I got back didn't answer my question. Asked another 3 question about the T&C's, got zero response. The fact they have T&C's for "selling" (renting access for 2 years) access to their server full of roms that are illegal to "sell" should ring alarm bells for everybody. If it doesn't maybe the fact that they reserve the right to cut off your access at any time they choose too.
After posting this review I got a reply.
Scott O'Connell (ArcadeSystems)
25 Nov 2025, 22:35 GMT+1
You really are a bit of a moron aren't you.
You have left a silly 1 star review because we ignored your email. 😂️
YOU DONT HAVE TO PURCHASE ANYTHING. Don't like our rules and regulations? Go else where.
We have been running for 8 years and have 1000's of happy customers who are alll laughing at your stupid review.
We don't actually remove access but as any company does, we have to be careful and have rules and restrictions in place should we need to enforce them.
You must be a very sad individual to take your time to leave a one star review when you haven't even made a purchase and have that little knowledge that you had to ask "how does this 150TB download work".
What a loser you are.
LACHLAN
22 Nov 2025, 19:10 GMT+1
"We hold the authority to either restrict access to or impose additional charges for downloads accessible to ALL accounts."
So you can just cut me off and or charge more for what I've already paid for?
"Downloads associated with your accounts are accessible for 24 months commencing from the date of purchase.
I'm essentially licensing access to your servers for two years, not buying a product?
"We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time."
That sounds like you could just cut me off at any given time?
22 November 2025
Unprompted review
Reply from Arcadesystems
I’ll write my public my reply here, you asked questions, then complains about T&Cs which we have but we never have to enforce as we have tons of happy customers.
You decided to leave a 1 star review based on just reading our T&Cs and never using the service
Which makes you a moron!
Enjoy your day! 🤣😘
The perfect type of service
The perfect type of service. I purchased what I needed, delivery came quickly (I believe within 24h) and all the file contents works as expected. No fiddling around after this.
24 October 2025
2tb Retrobat Lightgun/Arcade build.
There was an honest mistake with the download but arcade systems sorted it straight away.In all honesty a very positive experience.If I were to add another build to my collection I would defiantly purchase from arcade systems & will recommend to my friends as well.The build is awesome after a few tweaks but all setup guides were included which made it a breeze.
9 October 2025
Great Customer Service
Told them what i was wanting, they were open and honest with me and guided me to purchase just what i needed.
9 October 2025
Poor service
Poor service. After initially connecting to their FTP, I have not been able to connect since. Nothing support has done has helped.
Their FTP uses an insecure connection.
I wouldn't recommend paying for this service. If you do, download it all in one go and don't expect to allowed to access your downloads again.
7 November 2025
Unprompted review
Communication was good within 1-2…
Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying to resale their stuff. Just sucks having to pay the consequences for the idiots and thieves out there. Overall an excellent amazing group of products would def recommend and would purchase again!
8 October 2025
Great after purchase support
Goofed upi the hard drive they sent me and after communicating with them, Mario offered to re-image the drive for me. Above and beyond service. A++
20 September 2025
dint get my file i paied for
15 September 2025
Missing Files
Had problem where my download was missing files,contacted them they gave me the missing files and extras greatly appreciated.
4 September 2025
9 days to DL the 1tb.
10 September 2025
Good communication and great service.
Good communication and great service.
Lots of options
Regards
21 August 2025
I havent seen any information that I…
I havent seen any information that I will have accès only at 3 at a time build only for the VIP access
21 August 2025
Easy Installation and Set Up
The instructions were great and they were thorough. The files were easy to download and installed without a hitch. The video instructions covered pretty much everything I needed or wanted to know about the download process and the installation and set up of the files, games and utilities.
20 August 2025
…Arcadesystems is number when when it comes to retro gaming 💪
Great customer service and awesome content!!
18 April 2025
customer support is exceptional as is…
customer support is exceptional as is the content.
15 August 2025
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