Arbor Day Foundation Reviews 

Arbor Day Foundation Do better!Just a psa If you order trees and they say they will be here by a certain time if you don't receive them and contact customer service for 3 weeks in a row to get it taken care of the 1st week they will say give it a week if they don't arrive we will resend them when u call the 2nd time they will say something about there shipping process but tell you in a week if u don't get them to call back and we will get replacements on the way well called back today now in order to receive my trees because the window of dormancy is up or something now I have to wait until may I'm one very angry lady because they didn't want to do there job and reorder the 1st time i contacted there wouldn't be any issues. Just beware.

Customer service told me my address was changed one month prior to my order being shipped and then I later find out they didn't change the address.

I was emailed telling me part of my order wasn't paid for, when I already paid for it on August 1st. Today is November 18. I called the same day I got the email and was told it's too late now for these trees and won't get shipped for another 6 months at least.

Terrible customer service and the company is too disorganized to provide even basic service like shipping baby trees to their customers.

It's a shame this company is failing their execution and unable to provide basic services.

I had a very disappointing experience with this organization’s hiring process, which felt disorganized and, unfair. After applying for a position, I completed two interviews and was told to expect a final decision within a month. Later, I was invited to participate in four additional interviews, only to be informed afterward that they were no longer hiring for the role. Unfortunately, I invested two months into this process and even declined another job offer based on their assurances.

I received a letter in the mail offering free trees, a care book and trees if you donated. I donated and received another letter about a month later with none of the freebies. Just I’d get a free tree of a different variety than advertised if I bought stuff from their catalog. Completely dishonest. Will never donate again.

Scam I planted a tree for my granddaughter I live in Pennsylvania how am I supposed to get to Georgia to see it. I wouldn't recommend this fake place to my worst enemy

Scam!!!First of all I donated trees as a gift and highly doubt they were ever planted in a forest in need".SECOND AND MOST IMPORTANT:Once they have your contact info be prepared to be harassed by endless emails and "tree surveys",that WASTE VALUABLE PAPER!!I have begged them to cease ALL communication yet they persist months after my requests.Horrid business.Truly sketchy.

Providing only the best of kindling! What a total scam. I ordered over 300 trees/bushes/plants in 2022. They conveniently didn't ship them forever and when they finally arrived they were a bad joke. One box had 2 dwarf apple trees that were snapped clean in half IN THE BOX! I don't even know how you do that.

The other plants had half of them with the root gel loose all over the inside of the box and the roots all dessicated. I asked repeatedly for replacements, but, being the scam charity they are, they failed to live up to their guarantee.

Please, save your money and, literally, get your plants anywhere else. As far as I'm concerned, anyone who actually donates to this is helping to perpetuate a fraud. Go elsewhere!

I donated way back in early spring and got 10 trees by late May. Since I live in Southwest Utah, it was already getting hot. I have 1 tree doing very well, 2 barely surviving the heat and the other 7 are dead. If they are going to send trees, they need to send them out a lot earlier. But maybe that's the point to get one or two trees to survive out of 10? Charity Navigator gave them 4 stars or 98% rating as did Charity Watch so they must be doing something good. Although according to the Charity Watch site, they seem to be having some problems with the State of California.

Terrible company! They sent us the wrong and dead trees and we spent months trying to get them to correct the issue. Still no trees. DO NOT BUY TREES HERE! They advertise that they are trying to help the planet but this is one of the worst companies I’ve ever had to deal with. We were just trying to do something good and have been regretting it ever sense.

I donate to the arbor day foundation because I want to help the planet and help plant more trees. One time I donated and they sent me a cute bird feeder. Another time I received some bulbs for planting. The gifts I get after donating are nice treat but I donate to help not really to receive these gifts. I recommend that if you want to help plant trees that this is a good foundation to donate to. Just don't donate if you're doing it to get freebies in the mail.

BEWARE - THEY ARE A SCAM!!! I donated to Arbor Foundation but never received anything. I emailed them BUT NEVER GOT A RESPONSE. I shared my concern on their chat line, but never got a resolve. I thought it was a great idea and a way to help the earth giving everyday people to plant trees and to send money to help get more trees planted around the world. BUT now... I think THIS IS JUST A SCAM. Maybe it started out with good intentions, but it certainly isn't Never got the promised tree starts and no help or even attempt to make things right when I notified them. I would have happily donated every year and put forth the effort to plant more trees on my 4 acres, but I will spend my money elsewhere and do it on my own. I'm sad they are not the real deal.

Got my trees. All dried out & dead. Sent email to them. Never got a reply

I would leave zero stars if I could, because that’s how many trees I received from them. Order was supposed to be shipped 5/13/24, the USPS tracking STILL says it is awaiting the package. I emailed several times, including screenshots. I even stated to them in the last email I felt as if I was being scammed. Finally got a response apologizing and they reordered them and the estimated ship date is 11/8/24 to 12/23/24. I’m not sure how I’m supposed to plant these in the winter-smh. This is a total scam of an organization!!!

Complete scam! Ordered for several years, got mostly dead sticks in the mail. Maybe 1 out of 10 survived after years of care. Ordered from a legitimate nursery instead, with a 90% success rate. This company kills more trees with it's junk mail than it ever replenishes.

We wanted this to go well, but the Arbor Day Foundation failed miserably. Sure, online reviews are inherently biased simply because people are going to post their negative feedback far more often than their positive feedback. I wish we had actually checked reviews prior to donating to and ordering from the Arbor Day Foundation, because we would NEVER have done business with them after seeing what experiences others have had with them. Back in late February 2024, we joined with a $10 donation and were promised 10 trees and 2 lilac shrubs, set to ship for a suitable planting timeframe for our USDA hardiness zone. In early March, we received an email stating that our trees would be shipping in the coming weeks. Fast forward to the tail end of May, and we finally received a shipping notification email, giving a tracking number that has yet to produce any origin scans from the USPS as of the end of the first week of June. When I called to follow up on this, their employee verbally attacked me, claiming he had “worked their a long time and knows how they do things” despite the information he was stating directly conflicted with their emailed updates that I retained for exactly this purpose. Verbal abuse from a customer service agent when following up on a significantly delayed order (or for any other reason) is unacceptable. I wasn’t rude to him, just wanted to know what was going on with our order since it was clear that a problem had arisen. I’m sad to say that after the interactions I’ve had since first joining the Arbor Day Foundation, I cannot in god conscience recommend them since they are not upholding their commitments to their members, and profoundly lack transparency, respect, and professionalism.

I have donated and ordered items from ArborDay Foundation. All "trees" were dead sticks, not dormant bareroot plants - that would have required them having roots. When I contacted them, they claimed that I didn't care for them properly. All of my trees and plants do well - except the ones from ArborDay because they were already DEAD. Someone needs to investigate this organization. While it is a great cause, it doesn't seem to be actually producing live trees. I am now concerned that my donations are just going into someone's pocket.

It’s a good place in that it’s a charity and bettering the earth and the people are nice but more than half of the trees never got leaves. They do guarantee but those are dead too. I’ve ordered so many pecan and sycamore trees and none are alive plus. Too bad. I still don’t think I. Wasted my money because it is a charity that bettestearth. I’ve ordered for 20 years but blamed people for not watering them but I live in this house now that I’m retired and have been watering mostly dead twigs for two months.

Should have read these reviews before I joined and ordered trees that are no shows. Total scam.

Says the trees shipped but cannot provide a tracking number. But if I want to pay another $25, they can ship when I request. How about you just ship in a reasonable time without the added extortion?

Arbor trees is a scam . I got a redbud that I think was dead on arrival. It was a twig. We filled all instructions and watered for months. Dead. I got sent another one. Same thing . It was a twig , we filled all instructions, and then it was dead.
Do not buy from arbor trees. Instead work with local native growers who can source plant and trees for you.

Do not buy from them.