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Arbolus Reviews 2,542

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TrustScore 4.5 out of 5

4.4

Information Service
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Review summary

Created with AI, based on recent reviews

Considering 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the professionalism and helpfulness of the staff, noting their respectful and supportive approach throughout the process. The service provided is consistently praised for being well-organized, efficient, and user-friendly, making it easy for experts to share their knowledge and engage in meaningful discussions. Many appreciate the clear communication and straightforward processes, which contribute to a smooth overall experience. However, some people mentioned issues with payment, citing delays, difficulties in tracking payments, or discrepancies in the agreed-upon rates. A few other people also felt that communication could be inconsistent, leading to unprofessional experiences like being ghosted or not receiving follow-up on projects.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use,... See more

Staff

Consumers find staff to be highly professional, efficient, and supportive, with many reviewers highlighting... See more

Payment

People report ambiguous experiences with payment, with many reviewers praising prompt and timely payments,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent and intuitive responses, clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was fine, except payment. It seems I always have to chase payment down - if I don't follow up, I don't get paid. You might send a note immediately after every project to the consultant... See more

Rated 4 out of 5 stars

Matching of projects with my expertise and experience could be improved so that I get only relevant invites. The process of payment was simple and straightforward, better compared to some other firms

Rated 4 out of 5 stars

Quick and easy to deal with; and sent a very clear communication. The main reason for a rating of 4 is with the experience I had on the payment. We keep on communicating back and forth as the paym... See more

Rated 4 out of 5 stars

Easily identiable projects and a transparent pay structure makes Arbolus quite easy to work with. They often seek experts within specific programs or disciplines that you can opt out of if you are not... See more

Company details

  1. Information Service
  2. Business Networking Company
  3. Internet Service Provider
  4. Market Researcher
  5. Software Vendor
  6. Web Collaboration Platform

About Arbolus

Written by the company

Share your unique expertise

The expert network platform for top professionals worldwide who have unique expertise to share.

Monetise your knowledge

We offer diverse paid consulting opportunities, from video calls to market research surveys to Canopy video Q&A, empowering our experts to monetise their knowledge with flexibility and convenience.

Manage your consultations with ease

Our platform enables experts to take control of their profile, provide clear availability to streamline call scheduling and engage directly with clients.

Have best-in-class support

From onboarding to completion of each project, our global team is on hand round-the-clock to guide our experts through the process and provide support at every step.

visit our website

If you have any questions regarding payments, please get in touch with finance@arbolus.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Quick and easy to deal with

Quick and easy to deal with; and sent a very clear communication.

The main reason for a rating of 4 is with the experience I had on the payment. We keep on communicating back and forth as the payment failed several times.

5 December 2025
Rated 5 out of 5 stars

Great experience

Great experience. Company was helpful, transparent and courteous. They did everything. They said they were going to do. Pleasure to work with them. Look forward to working with them in the future.

21 January 2026
Rated 3 out of 5 stars

I had to remind you to pay me a month…

I had to remind you to pay me a month later. I found it weird (if understandable) that I didn't get to know or see who I was talking to -- you might have "warned" me. I did enjoy the interview, and do hope I was helpful.

16 January 2026
Rated 1 out of 5 stars

As too often happens I was bounce out…

As too often happens I was bounce out of the survey I was taking with not justifiable reason. It is rather upsetting if for no other reason than not even knowing why this happened, but that it seems to happen far too often and well before any disqualifying questions are even asked.

13 January 2026
Rated 5 out of 5 stars

Giving assistance to help others

This was a fun experience being able to help others with my expertise in the topic. It is always a useful tool when you can help someone to understand a topic and learn from experience.

13 January 2026

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