Cyrus was easy to understand, spoke slowly and respectfully, did not try to "sell" me, listened to my requests and comments, and competently arranged my flights. He also provided helpful tips for tra... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Travis is my go-to travel booking agent. I have been using his services for about 3 years now and he is always responsive and reliable. My travel itineraries have gone off without a hitch and the pric... See more
Company replied
So, Aran Grant was not the cheapest option for me. That being said, I would not have received the level of service that is provided by Aran Grant and its employees. I was kept up to date on any change... See more
Company replied
STEPHANIE was extremely courteous and engaging. Very knowledgeable and professional. She was eager to assist us find the best flights that met our needs and within our budget! She was patient with us... See more
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Company details
About AranGrant
Written by the company
AranGrant is an Olympic-grade team of travel planners. We gathered a rare mix of seasoned experts whose combined expertise encompasses the full breadth and complexity of the air travel industry.
HOW IT WORKS
1. Share your trip plan
Contact via email or phone our travel planners. Outline the arrangements you would prefer.
2. Review your options
We promptly detail the best flights for you. Decide on further adjustments as needed.
3. Secure your ticket
Pick your flight. Review all details, approve payment, and receive your tickets pronto.
Contact info
1717 McKinney Avenue, 75202, Dallas, United States
- +1 (888) 863-3910
- customercare@arangrant.com
- arangrant.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total scammy clickbait
Total scammy clickbait! They advertise one price, then you call and what they're really offering is exactly the listed price for business class on Kayak or elsewhere.
9 March 2026
Unprompted review
Reply from AranGrant
Updated response on March 20, 2026
Dear Richard Russell,
Thank you for sharing your feedback on Trustpilot.
After reviewing your interaction with our sales agent, we confirmed your request for a non‑stop flight from Orlando to London on March 13. A quote was provided for Air France based on your preference, though the fare was higher due to limited availability. Alternative options closer to your budget were also offered.
We understand you chose not to proceed, and we respect your decision. Regarding the $2,074 business class fare you mentioned, our agent confirmed this with you, but unfortunately it was no longer available when you wished to move forward.
We sincerely appreciate the time you spent with us and remain committed to assisting you with the best travel options in the future.
Sincerely Yours,
ARANGRANT Team
==================================
Initial response on March 10 2026
Dear Richard Russell,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Totally customer service focused
From the moment we made the booking, there was someone available to assist with all our needs; the customer service team was following up with us to ensure everything was as it should be, rather than the other way around.Understanding our need to travel on 2 passports due to the recent changes to UK dual citizen requirements.
3 March 2026
Unprompted review
Reply from AranGrant
Dear Steve S,
We truly appreciate you taking the time to share such positive feedback. It’s wonderful to hear that from the moment of booking, our team was able to assist with all your needs and provide proactive support.
We’re especially glad that we could understand and accommodate your requirement to travel on two passports due to the recent UK dual citizenship changes. Ensuring a smooth experience for our customers is always our priority, and your recognition means a lot to us.
Thank you once again for your trust and for rating us 5 stars. We look forward to assisting you on your future journeys.
Sincerely Yours,
ARANGRANT Team
So far my experience has been entirely…
So far my experience has been entirely negative. I have paid for airline tickets and have received a receipt for the payment but no tickets have been received. I wasted several hours trying to contact them but couldn’t get past their chat bot. I now believe that I have been scammed.
2 March 2026
Unprompted review
Reply from AranGrant
Updated response on April 18, 2026
Dear Eric,
Thank you for sharing your feedback.
Upon review, we confirmed that our service agent, had communicated with you regarding the use of the ID number (which appears as a passport number) for logging into the airline’s website. This was required because, on China Eastern Airlines’ “Manage Booking” page, in addition to your surname, given names, flight number, and ticket number, the system also requests an ID number to retrieve the booking.
However, despite these efforts, we understand you were still unable to access your reservation through “Manage Booking.” The reason is that this option is only supported for reservations booked directly on the airline’s website.
To ensure you could still manage your seating, our service team found an alternative method by using the “Seat Selection & Check‑in” option on the airline’s website. Through this, our service agent was able to successfully assist you with your seat assignments without requiring the ID number.
We are glad that your seating was resolved, and we truly appreciate your patience and understanding throughout this process.
Sincerely Yours,
ARANGRANT Team
=================================
Initial response on March 10, 2026
Dear Eric,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Reservation change
I contacted the company about the possibility of changing the outbound flight of my reservation and was told there would be a $350 per ticket charge from them. I am appalled and want others to know about this rip off. And, they told me the cost of the new flight and it was so high that we decided that it could not be right. So we went back to them and asked again and then we were told it was impossible I to change as the airline would not allow it.
7 March 2026
Unprompted review
Reply from AranGrant
Updated response on March 21, 2026
Dear Heidi,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that your journey did not meet expectations. While we understand you do not wish to discuss this further, please know that your feedback has been noted and will be used to improve our service.
We value every passenger’s experience and remain committed to providing better journeys in the future.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on March 10, 2026
Dear Heidi Mayer,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
I have used Abbott several times for…
I have used Abbott several times for business class flights and he always does a great job. He is easy to reach and respond quickly. Thank you Abbott!!
23 February 2026
Unprompted review
Reply from AranGrant
Dear customer,
We’re truly grateful for your continued trust in Arangrant and delighted to hear that Abbott has consistently provided excellent service.
Knowing that he is easy to reach and responds quickly means a lot to us, as we strive to make every booking experience seamless and stress‑free.
Thank you for your kind words and loyalty—we look forward to assisting you with many more business class journeys in the future.
Sincerely Yours,
ARANGRANT Team
Excellent service with the booking…
Excellent service with the booking process, a great fare and top notch support and updates during the trip. Our itinerary was complex with multiple flights and layovers, all worked seamlessly
9 February 2026
Unprompted review
Reply from AranGrant
Dear Geoffrey Bland,
We’re so pleased to hear about your positive experience with us! It’s wonderful to know that the booking process was smooth, you received a great fare, and our support and updates during your trip met your expectations.
We’re especially glad that your complex itinerary with multiple flights and layovers worked seamlessly. Feedback like yours motivates our team to continue delivering reliable service and personalized care for every traveler.
Thank you again for your trust and kind words—we look forward to assisting you with your future journeys.
Sincerely Yours,
ARANGRANT Team
Affordable business class
Affordable business class. This is second time I have used AranGrant. Both times Flights went without a hitch. With a personal travel Agent provided by AranGrand, customer service is exceptional. Great follow up. Reminder about trips. Overall 5 stars+
3 February 2026
Unprompted review
Reply from AranGrant
Dear Teresa,
We’re truly grateful for your continued trust in our agency. It’s wonderful to hear that you enjoyed affordable business class travel, smooth flights, and exceptional service from your personal travel agent.
We’re especially pleased that our follow‑up and trip reminders added value to your experience. Knowing that this is your second time booking with us and that everything went without a hitch means a great deal to our team.
We look forward to assisting you again and making your future travels just as seamless.
Sincerely Yours,
ARANGRANT Team
The booking no complain
The booking no complain
Jason das a perfect service
and olso he tried to faind you the best deal
30 January 2026
Unprompted review
Reply from AranGrant
Dear Rene Bernhardt,
We’re so grateful for your wonderful feedback! It’s great to hear that the booking process was smooth, Jason provided perfect service, and worked hard to find you the best deal.
Your satisfaction is our top priority, and knowing that our team delivered an itinerary you’re happy with means a lot to us. We look forward to assisting you again with your future travel plans.
Sincerely Yours,
ARANGRANT Team
Its easy and i got online support on…
Its easy and i got online support on my trip along the way definitely recommend
19 February 2026
Unprompted review
Reply from AranGrant
Dear noel De Guzman,
We’re so pleased to hear that you found our service easy to use and appreciated the online support throughout your trip.
Knowing that you’d recommend us means a lot, and we’re thrilled we could make your travel experience smooth and enjoyable. Your feedback encourages us to keep delivering reliable service and helpful support every step of the way.
We look forward to assisting you again on your future journeys!
Sincerely Yours,
ARANGRANT Team
Zane was very thorough explaining…
Zane was very thorough explaining everything to me about how the booking worked. I feel he quoted me the best price and got me the itinerary I was comfortable with. It was a delight to work with him and I will contact him for future travel needs.
4 March 2026
Unprompted review
Reply from AranGrant
Dear Ms. MRD,
Thank you for sharing such kind words about your recent experience with us. We’re delighted to hear that Zane took the time to thoroughly explain the booking process, provided you with the best possible price, and helped you secure an itinerary that felt right for you.
It’s especially rewarding to know that working with our team was a delight and that you plan to reach out for your future travel needs.
Your trust means a great deal to us, and we look forward to assisting you again on your next journey.
Sincerely Yours,
ARANGRANT Team
Great prices
Great prices. Excellent seats and very timely and helpful updates as my trip approached! I’d definitely use again!
18 February 2026
Unprompted review
Reply from AranGrant
Dear Brie Mathews
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you enjoyed our great prices, excellent seating, and found our timely updates helpful as your trip approached.
Knowing that you’d definitely use our services again is the best compliment we could receive! Your feedback motivates our team to keep delivering the same level of care and value to every traveler.
We look forward to welcoming you back on your next journey.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear Emmanuel Macaraeg,
Thank you so much for sharing your 5‑star review with us! We’re thrilled to hear that you found our booking process easy, our staff courteous, and our pricing fair.
Your kind words mean a lot to our team, and we’re delighted that we could provide you with a positive experience.
We look forward to welcoming you again soon and continuing to serve you with the same care and value.
Sincerely Yours,
ARANGRANT Team
Corbin was extremely helpful
Corbin was extremely helpful. He arranged for us to purchase CFAR separately. We had to cancel due to my health, the doctor thought the strain of travel would be too much for my system.
1 March 2026
Unprompted review
Reply from AranGrant
Dear Wesley,
We sincerely appreciate your kind words and the trust you placed in Arangrant. It’s wonderful to hear that Corbin was extremely helpful, guided you through purchasing CFAR separately, and ensured you had the right coverage for your trip.
We completely understand that health must always come first, and we’re glad our team could support you through the cancellation process. Your feedback means a great deal to us, and we’re honored that you plan to reach out to us for your future travel needs.
Wishing you good health and looking forward to assisting you again when the time is right.
Sincerely Yours,
ARANGRANT Team
Trip to Bombay!
Zane was instrumental in helping me find a great price for my upcoming trip to Bombay. He followed up diligently and would highly recommend working with him. This is my second purchase from AranGrant!
27 February 2026
Unprompted review
Reply from AranGrant
Dear Rohit Saksena,
Thank you so much for your wonderful feedback! We’re delighted to hear that Zane was able to help you find a great price for your upcoming trip to Bombay and followed up diligently throughout the process.
Your recommendation and continued trust—especially with this being your second purchase with us—mean a great deal.
We truly appreciate your support and look forward to assisting you again with future travel plans.
Sincerely Yours,
ARANGRANT Team
After purchasing my tickets with Arangrant
After purchasing my tickets with "Roxanne", I could not get her for Customer Service as she claimed she did not get the credit for my booking. Then, after buying their "Flex Tickets" (having clearly explained I did not have an exact return date and being told this extra charge would cover that) I was charged an ADDITIONAL $1990 when I changed the date (within the time frame allowed at that) and I was told the Flex ticket only covers their fees! I kept getting bounced around and am out almost $3000 between the Flex Ticket cost and using it (in addition to the cost of the tickets!). NEVER AGAIN will I use these people! And I found later that could have purchased directly from the airline for what I ended up paying. Lastly, the "business class" flights were on old Lufthansa planes with poor service and no privacy (I would never have booked on one of those)
6 February 2026
Unprompted review
Reply from AranGrant
Dear CJ Peace,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Asia booking
Joe. C. was my travel advisor and was extremely knowledgeable and professional.
He assisted me and went above and beyond to make sure my travel requirements were met.
I would highly recommend AranGrant to others. I am an experienced traveler and have developed the trust that is needed for future bookings
26 February 2026
Unprompted review
Reply from AranGrant
Dear Eniko,
Thank you so much for your wonderful 5‑star review. We are delighted to hear that Joe C. was able to serve as your travel advisor with such professionalism and knowledge.
It’s truly rewarding to know that the extra effort taken to meet your travel requirements made a positive impact on your experience. Your trust and recommendation mean a great deal to us, especially coming from an experienced traveler like yourself.
We look forward to continuing to support your future bookings and ensuring every journey with us is seamless and enjoyable.
Sincerely Yours,
ARANGRANT Team
Fantastic customer service
Prompt response and taking time to address the issue. Really appreciated all the help and it was a very nice experience.
23 February 2026
Unprompted review
Reply from AranGrant
Dear Debabrata Das,
Thank you for sharing your wonderful feedback and for giving us a 5‑star rating. We’re delighted to know that our prompt response and the time we took to address your concern made a positive difference.
Your appreciation means a lot to our team, and we’re glad that we could provide the support you needed and make your experience a pleasant one.
We look forward to assisting you again whenever needed.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear TUAN TON,
Thank you so much for taking the time to leave us a 5‑star review. We truly appreciate your kind words and constructive feedback. It means a lot to know that you found our service helpful and delivered with kindness.
Your support motivates our team to continue improving and providing the best possible experience.
We look forward to serving you again soon.
Sincerely Yours,
ARANGRANT Team
Costly incompetence + no accountability
Aran Grant botched a multi-city booking (4 LA→Punta Arenas, 3 Peru→Punta Arenas, 1 LA→Peru) despite one clear requirement: everyone must arrive in Punta Arenas the same day. They still booked part of our LA group for the next day, which blew up tours and reservations.
This wasn’t an isolated mistake—I caught 6–7 errors along the way (wrong traveler count, wrong times, wrong dates, wrong locations). When I missed catching one before payment, I got stuck paying $1,700 in change fees to fix their mistake because our hotels were already booked.
Afterward, the investigation team “investigated” and did nothing. My rep was pushy with “urgent” sales emails and repeatedly didn’t understand straightforward English instructions.
Avoid if you want accuracy, professionalism, or accountability.
21 April 2026
Unprompted review
Reply from AranGrant
Updated response on April 28, 2026
Dear Brad Ruben,
Thank you for sharing your feedback.
We acknowledge receipt of your concerns regarding the booking issue and your request that all communication be conducted strictly via email. We also confirm that we will cease and desist from sending text messages or making voice calls to you.
Your feedback has been noted. Once again, we regret any inconvenience this situation may have caused you.
Sincerely Yours,
ARANGRANT Team
=====================================
Initial response on February 26, 2026
Dear Brad Ruben,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Zane is an excellent travel assistant
Zane called within minutes. Asked for necessary info and said he would get back to me within 15 minutes. He called back in about 5 minutes. Had route and price I sought.
Professional yet amiable and personable. I plan to call him again for future travel.
25 February 2026
Unprompted review
Reply from AranGrant
Dear JC,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that Zane was able to respond quickly, provide the route and price you were looking for, and do so with professionalism and a personable touch.
Your kind words mean a lot to our team, and knowing that you plan to call us again for future travel is the highest compliment we could receive.
We look forward to assisting you with your next trip and ensuring it’s just as smooth and enjoyable.
Sincerely Yours,
ARANGRANT Team
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