Arabella hair Reviews 

1,384
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the hair is soft, silky, and natural-looking, often exceeding expectations. Many appreciate the fast delivery service, with orders arriving earlier than projected and well-packaged, sometimes including extra essentials. The user experience is frequently highlighted as positive, with products being beginner-friendly, easy to install, and true to the advertised pictures and descriptions. However, some customers also noted issues with product accuracy, where the wig received did not match the picture or description, or appeared shorter than ordered. A few other people also felt that the hair quality was poor, describing it as rough, stringy, or synthetic-like, and experiencing excessive shedding after only a few wears or washes.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the quality, softness, and natural... See more

Quality

People report positive experiences with quality, with many reviewers praising the hair as soft, silky, and... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers praising the super fast... See more

Order

Consumers find their ordering experience to be positive, with many expressing satisfaction with the products... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of installation... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've added 4* stars only cause I had to wait for a week to recieve the wig. Purchased the 13x4 chocolate wig. It came with a cute leopard melt band, eyelashes and a baby hair little brush. Th... See more

Company replied

Rated 5 out of 5 stars

I must say, this is the first experience purchasing a wig. The hair exceeded my expectations, it’s soft, the quality is top tier, beginner friendly, it’s easy to install and melted well with my comple... See more

Company replied

Rated 5 out of 5 stars

This is my first glueless wig. I'm so happy with the copper color, it's very similar to my current hair color. It's also very beginner friendly. I even received some other extra essentials to make the... See more

Company replied

Rated 5 out of 5 stars

By far the BEST place I have ever ordered from, not only is the hair gorgeous every time but the customer service goes above and beyond super quick to respond they are super helpful with everything! I... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Hair Product Store
  5. Wig Shop

Written by the company

Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,384)

343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best hair company!

I’ve been buying from this company with no problems for the last year and each wig has been gorgeous! The hair is always guaranteed full, bouncy, and durable. This is definitely a company you can trust. Another plus is how quick delivery comes as a UK buyer, you can rely on ArabellaHair to ship very fast.

7 January 2026
Unprompted review
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Reply from Arabella hair

Hi Nsansa Mumbi

Thank you for being a loyal customer and for sharing your experience with us! We’re thrilled to know that our wigs have consistently delivered great quality and that you enjoy the fullness, bounce, and durability. It also means a lot to hear that our fast UK shipping has been reliable for you. We truly appreciate your trust and look forward to continuing to provide you with great hair and service!

Arabella hair

Rated 5 out of 5 stars

Love my wig

Love my wig. East installment

31 December 2025
Unprompted review
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Reply from Arabella hair

Hi Tawanna
Thank you so much for your kind feedback! We’re so glad you love your wig and found it easy to install. Enjoy your beautiful look, and we look forward to serving you again!
Arabella hair

Rated 5 out of 5 stars

Body wave 30 inch 6x5

I have ordered a few times from Arabella hair and I am always impressed. The delivery is very quick and communication between me in the seller is great. Most importantly the hair is fantastic. It is exactly how it is described. The hair quantity, the length, the frontal is just like the picture. I have gotten a few compliments from the previous wigs and I can’t wait to install this one .

19 December 2025
Unprompted review
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Reply from Arabella hair

Hi there

Thank you so much for your continued support and for sharing such a detailed review. We’re truly happy to hear that you’re consistently impressed with our delivery speed, communication, and—most importantly—the quality of the hair.

It’s great to know that the hair matches the description exactly, from the density and length to the frontal details, and that your previous wigs have earned you so many compliments. We’re excited for you to install this one and hope it exceeds your expectations as well.

Thank you for choosing Arabella Hair—we look forward to serving you again.

Arabella hair

Rated 5 out of 5 stars

The wig was delivered on time

The wig was delivered on time, the hair is excellent in quality and true to length

22 December 2025
Unprompted review
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Reply from Arabella hair

Hi Karen Floyd

Thank you so much for your feedback! We’re happy to hear that your wig was delivered on time and that you’re satisfied with the hair quality and true-to-length measurement. Your support means a lot to us, and we look forward to serving you again in the future.

Arabella hair

Rated 5 out of 5 stars

Pure

Pure, good quality hair that definitely will last for a long time

5 January 2026
Unprompted review
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Reply from Arabella hair

Hi Chinasaokwu Charles-Duru

Thank you for your kind feedback! We’re glad to hear you’re happy with the quality of the hair. Providing pure, high-quality hair that lasts is always our goal, and we truly appreciate your support. We look forward to serving you again.

Arabella hair

Rated 5 out of 5 stars

It’s Arabella or nothing

I absolutely love my new wig unless I have to. I don’t think I’ll use any other company. It came just as it said pre-bleach pre-plucked The lace was almost nonexistent. I wear it every day normally I would take my wig off at night, but I’ve been keeping it on. It’s very comfortable breathable I absolutely love it.

22 December 2025
Unprompted review
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Reply from Arabella hair

Hi Ericka Davis

Thank you so much for sharing such a detailed and thoughtful review.

We’re truly delighted to hear how much you love your new wig and that it has exceeded your expectations. It’s great to know the pre-bleached, pre-plucked lace blended so naturally and that the wig is comfortable and breathable enough for everyday wear. Your trust and loyalty mean a great deal to us, and we’re honored to be the company you choose. If you ever need support or have questions, we’re always here to help.

Arabella hair

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, arrived before Christmas. High quality hair, very well made product. It was thick, consistent length, no unsightly gaps.

24 December 2025
Unprompted review
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Reply from Arabella hair

Hi Mike Batten

Thank you for your great review!

We’re happy to hear that your order arrived quickly and before Christmas. It’s wonderful to know you were satisfied with the hair quality, craftsmanship, thickness, and consistent length. Your feedback is truly appreciated, and we’re glad the product met your expectations. We look forward to serving you again in the future.
Arabella hair

Rated 5 out of 5 stars

I love the wig's lace quality and silky…

I love the wig's lace quality and silky smooth texture. The hair is true to length. The dark burgundy color is very vibrant. I love hot thick and natural looking this wig is. It's very beautiful!

24 December 2025
Unprompted review
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Reply from Arabella hair

Hi Briyanna Matthews
Thank you so much for your wonderful feedback!

We’re thrilled to hear that you love the lace quality, silky smooth texture, and true-to-length hair. It’s especially great to know the dark burgundy color met your expectations and that you’re happy with how full, thick, and natural the wig looks. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again.

Arabella hair

Rated 5 out of 5 stars

Second time purchase...

Second time purchase...
This is my second purchase from Arabella. The product and quality was superb. The delivery time was a week after I ordered. The description of the item is what you received. Extremely satisfied with Arabella Hair.

29 December 2025
Unprompted review
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Reply from Arabella hair

Hi T. Jeannine DeVilme

Thank you for sharing your experience and for choosing Arabella Hair again.

We truly appreciate your continued trust in us. It’s great to hear that you were satisfied with the product quality, delivery time, and that the item matched the description exactly. Your support and recognition mean a lot to our team. We look forward to serving you again and providing the same high standard with every order.

Arabella hair

Rated 5 out of 5 stars

Well satisfied!!!!!

Lace was pre-cut; was pre-styled, good quality hair! Im well satisfied and have ordered another one!

31 December 2025
Unprompted review
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Reply from Arabella hair

Hi Judy
Thank you so much for your positive feedback!

We’re glad to hear that you were satisfied with the pre-cut lace, pre-styled design, and the quality of the hair. It’s wonderful to know everything met your expectations, and we truly appreciate your trust in placing another order. If you need any assistance with your new purchase, please don’t hesitate to reach out.

Arabella hair

Rated 5 out of 5 stars

My experience was great because I…

My experience was great because I explained the hair was for a special occasion and I was nervous and they delivered. I don't regret this wig beautiful will definitely re order.

16 October 2025
Unprompted review
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Reply from Arabella hair

Hi Natasha Holness

Thank you so much for sharing your experience. We are truly glad to hear that we could meet your expectations, especially knowing the wig was for a special occasion and that you were feeling nervous. It means a great deal to us that you are happy with the hair and have no regrets about your purchase. We sincerely appreciate your trust and look forward to serving you again on your next order.

Arabella hair

Rated 5 out of 5 stars

I loved the fact that I was updated of…

I loved the fact that I was updated of the details of my product and the when it came it was amazing

29 December 2025
Unprompted review
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Reply from Arabella hair

Hi Damedjeu Solenn

Thank you so much for your kind words! We’re really happy to hear that you appreciated the updates throughout the process and that the product exceeded your expectations when it arrived. Your satisfaction truly means a lot to us, and we look forward to serving you again soon 💖

Arabella hair

Rated 5 out of 5 stars

very good thank you very much

very good thank you very much

29 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Glorya Mendes
You’re very welcome! Thank you so much for your kind feedback and support. We truly appreciate it, and if you need any assistance in the future, please feel free to reach out anytime. We’re always here to help! 💕
Arabella hair

Rated 5 out of 5 stars

The wig is absolutely beautiful

The wig is absolutely beautiful! It doesn’t shed at all and I’ve gotten a lot of compliments on my hair!

7 December 2025
Unprompted review
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Reply from Arabella hair

Hi Valeriekriszell Woods

Thank you so much for your kind words! We’re thrilled to hear that you love the wig and that it’s receiving so many compliments. Your satisfaction truly means a lot to us. If you ever need any help or have questions in the future, please don’t hesitate to reach out — we’re always happy to help! 💖

Arabella hair

Rated 5 out of 5 stars

Great Customer Service

I ordered my wig, expecting it to arrive on time since I placed the order on a business day. However, it didn’t arrive as scheduled. I reached out to the company, and they were able to expedite the shipping process. I’ve had positive experiences with Arabella in the past and will continue to use their services. Their wigs are always great and never disappoint.

16 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi Ajahnae Pope

Thank you for sharing your experience with us
We’re truly sorry that your order didn’t arrive as originally scheduled, and we appreciate your patience while we worked to expedite the shipping. We’re glad we were able to help and make things right for you.

It means a lot to us that you continue to trust Arabella and that our wigs have consistently met your expectations. Your support and understanding motivate us to keep improving our service. We look forward to serving you again and providing another great experience next time ✨
Arabella hair

Rated 5 out of 5 stars

Hair is the best quality

Hair is the best quality, you get exactly what you see in pictures and I have gotten so many compliments on my new install!! All the wigs I've purchased are well worth the price and the gifts that come with it are pretty cool! Can't wait to buy my next one!

10 November 2025
Unprompted review
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Reply from Arabella hair

Hi Angelina
Thank you so much for your amazing feedback!
We’re truly happy to hear that you loved the quality and that the wig looked exactly like the photos — that means a lot to us. Getting compliments on a new install is the best feeling, and we’re glad we could be part of that ✨

We’re also happy you enjoyed the little gifts — they’re our way of saying thank you for your support. We can’t wait to have you back for your next purchase, and we’ll be here anytime you need help or recommendations!

Arabella hair

Rated 1 out of 5 stars

The worst!

Did not come as order. Very thin and cheap looking. I won’t order again!

10 December 2025
Unprompted review
Arabella hair logo

Reply from Arabella hair

Hi there

We’re truly sorry to hear that the item did not meet your expectations. This is definitely not the experience we want for our customers.

Please note that we offer a 30-day return policy. As long as the product is unused, uninstalled, and in its original condition, you are eligible to return it for a refund. Our support team will be happy to guide you through the return process step by step.

Additionally, hair density and appearance can sometimes look different before styling. If you’re open to it, we can also provide professional styling suggestions or check whether this item meets the original order specifications.

That said, we fully respect your decision and want to make this right for you. Please feel free to contact us directly so we can assist you with the next steps as smoothly as possible.

Thank you for your time and feedback — it truly helps us improve.

Best regards,
Arabella hair

Rated 5 out of 5 stars

Great quality of wigs and good…

Great quality of wigs and good communication

2 December 2025
Unprompted review
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Reply from Arabella hair

Hi Aminah Amn

Thank you so much for your kind words! 💕 We’re really glad you loved the wig quality and felt well taken care of with our communication. Your support truly means a lot to us, and we look forward to serving you again soon! ✨

Arabella hair

Rated 5 out of 5 stars

Great wigs

I order my hair from here a lot, so this wig was no different ! Great quality and even kept the lace uncut as asked! I love This company.

12 December 2025
Unprompted review
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Reply from Arabella hair

Hi Elexia Logan

Thank you so much for your continued support! 💕 We’re truly happy to hear that the quality met your expectations again and that the lace was kept uncut just as you requested. Your trust and love for our company mean everything to us. We can’t wait to serve you again on your next order! ✨

Arabella hair

Rated 5 out of 5 stars

Arabella was fast with shipment

Arabella was fast with shipment. The hair was beautiful but I definitely had to darken the color to my skin tone. Overall held curls and was voluminous.

3 December 2025
Unprompted review
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Reply from Arabella hair

Hi Dasia Harden

Thank you so much for sharing your experience with Arabella Hair. We’re glad to hear that you were satisfied with the shipping speed and loved the beauty, volume, and curl retention of the hair. We also appreciate your feedback regarding the color adjustment — skin tone matching is very personal, and your input helps us continue improving our offerings. Thank you again for your support, and we look forward to serving you again in the future.

Arabella hair

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