Schuhhandelsgesellschaft Ruhr mbH Reviews 17

I bought a pair of Ara trainers from the Ara-shoes.com website. One shoe was faulty. I wanted an exchange and called their UK telephone number. I was told to send an email with photos of the faulty shoe. 4 days later I called again as I had not received a reply to my email. I was told to re send my email as perhaps the photos were preventing the email from being received. I called another 3 times and sent 7 emails that day some with photos some without & some with only links to the photos & also including replies to the email they sent me.Still Ara claimed that they hadn’t received any email from me.I included a printed written complaint with the email and photos I had previously sent in the package when I returned the shoes, saying that I expected a full refund without deduction of postage costs as the shoes were faulty. I have now received an email that the £10 return postage costs will be deducted and the delivery postage to me will not be refunded. DO NOT USE THE ARA-SHOES.COM website to purchase Ara shoes.

I bought men's Ara dress shoes, and the soles cracked within months of wearing them. I took them back and my local Benjamin Lovell store kindly replaced them. Same thing happened with the second pair. A shame really, because they look nice and are comfortable but they are poorly made.

I ordered a shoe from this company at 26th September 2025. They cancelled my order without a reason and didn’t pay my money (88 £) back. My order number is 1215269. Too bad experience.. If they won’t pay my money back, I gonna think to sue them.

I have purchased quite a few pairs of these shoes and they are of good quality and style. The leather is high quality and they are comfortable. But, buyer beware. It's obvious that they are cost-cutting. These shoes are expensive in Australia. I just paid AUD$350 for a pair of ankle boots. The lining is not natural, but some processed "bamboo". But the reason I won't purchase again is that they are made in South-East Asia. For $350? I won't be fooled again. I can get really nice shoes/boots for half that price if I want them made in Asia. Another pair of sandals were made in India. Never again. The last pair of boots I bought were at least made in Europe, which justifies the price-tag.

I bought a pair of Ara boots while on holidays in France last September, and I loved them so much my husband bought me a second pair for my birthday later in the year . They started off feeling very comfortable but with both pairs the sole under the left heel cracked and split making them completely unwearable. Very disappointing considering the price paid for them.

Bought shoes for Christmas for my daughter and they were too big. My German is rusty and I tried communicating several times by Google Translate by mail. I was guided through and ended up receiving my money, placed a new order and received the right size. The shoes are a good quality for a good prize. And the help I got was more than I expected.
I give my best recommendations.

I bought a pair of sandles with cork soles in 2022 and after 3 months the soles had cracked - ARA kindley sent a new pair - now after 1 year both sandles sole are split :( these sandles are not inexpensive and should last at least a year - I really like the shoes and they are very comfortable but very expensive if you have to replace twice a year due to sole cracking.

Returns method for UK customers is flawed. Please either provide necessary label and customs form in box or a QR code if emailing them so that they can be printed at the post office and not just rely on customers printing at home. It’s not possible.