Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
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Review summary
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
Company replied
As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... See more
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We like the clean water, much better than our old charcoal filter system. We don't like the water that is wasted after the filtering cycle is completed. Could add up to a considerable amount of $$,... See more
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Company details
- Water Purification Company
- Bottled Water Supplier
- Drinking Water Fountain
- Water Cooler Supplier
- Water Filter Supplier
Written by the company
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Written by the company
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Contact info
United States
- 800-220-6570
- cs@aquatruwater.com
- aquatruwater.com
4.1
Great
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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Super responsive customer-friendly company
Very positive experience with this company. I bought aquatru carafe system. It came very quickly, and we tested the water before filtration and after (with an electronic device not just strips) The water was much cleaner after going through the system. So effectiveness was independently confirmed. The machine is reasonably quiet and easy to use. But on top of that we experienced incredible customer support: our unit was leaking a little from the bottom. Still working just fine but had to stand on a tray and we had to empty the tray sometimes. We reported it to the company and they first (very promptly) gave us some simple checks to perform to make sure we installed the filters properly, and when we confirmed that we did they immediately sent us a whole new unit. We were really surprised. It wasn’t a big catastrophic fault of the machine. It was still working, just a little inconvenient. And they were so strict on their warranty policy that it was enough to send us a whole new unit. 10/10. When in few years i upgrade to under-the-sink system im definitely going with aquatru again.
22 May 2026
Unprompted review
Reply from AquaTru
Hello! Thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I purchased my aquatru smart may 8th…
I purchased my aquatru smart may 8th and I haven’t received an update on shipping yet.
After calling, I still haven’t received my shipping code.
7 May 2026
Unprompted review
Reply from AquaTru
Hello Isa, we’re sorry to hear about this issue and completely understand your concern.
In order for us to better assist you, please contact our Customer Support team at 800-220-6570 so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Melissa
Picked up one of the AquaTru' Stainless…
Picked up one of the AquaTru' Stainless steel water bottles mainly for running and outdoor workouts, and it's honestly been a solid purchase so far. Keeps the the water cold for a good amount of time and feels durable without being heavy to carry around. The design is simple but practical.
13 May 2026
Unprompted review
Reply from AquaTru
Hello Kayla, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great experience with AquaTru Stainless Steel Water Bottle.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Sussi, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great experience with your AquaTru Classic unit.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
AquaTru has demonstrated gross…
AquaTru has demonstrated gross incompetence and a disregard for consumer safety. After reporting a safety-critical leak on April 6, 2026, I was subjected to over a month of missed deadlines and broken promises.
April 9: A replacement was promised but never shipped.
April 18: An 'escalation' was promised within 5 days; it took nearly a month for a response.
April 22: The company sent a return label that expired before they even shipped the replacement.
May 13: Only after I initiated a bank dispute did the company attempt to ship a part and process a refund.
The logistical failure and lack of communication forced me to spend dozens of hours of personal and professional time managing their warranty breach.
Even after the merchant confirmed a refund was processed on May 13th, they have continued to send unsolicited hardware to my home on consecutive days (May 14th and May 15th). I have refused all late shipments to ensure the merchant retains their property and I receive my promised refund. This lack of coordination further documents the company's total logistical failure.
9 April 2026
Unprompted review
Reply from AquaTru
Hello Ignacio, We’re very sorry to hear about your experience, and we understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high‑quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and customer support.
We will carefully review the interactions our agents had with you to ensure they are following the correct processes so this does not happen again.
Team AquaTru / Melissa
Reply from AquaTru
Hello Tyler, we’re sorry to hear about this issue and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035946 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
Everything is great
Everything is great, whish the company would make it more sustainable by recycling their own filters
12 May 2026
Reply from AquaTru
Hello Alexandr, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa.
The purpose of our purchase was to…attain good, clean drinking water
The purpose of our purchase was to attain good, clean water. This product more than delivers what I was in search of. It just needs to be understood that it is not as simple as turning on the faucet. You need to earn it! It is accomplished by cleaning and maintaining the source water tank to keep your good, clean and refreshing drinking water readily available.
16 April 2026
Reply from AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Freshwater on demand
Best water I ever tasted in my life. It doesn’t get any better than this.
16 April 2026
Reply from AquaTru
Hello Robert, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Ordering was easy and on time plus the…
Ordering was easy and on time plus the products are really good , water tastes great
16 April 2026
Reply from AquaTru
Hello Michael, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
My unit doesn’t filter well
My unit doesn’t filter well. I’ve only had it for a few Months. I have descaled it and it still doesn’t filter.
16 April 2026
Reply from AquaTru
Hello Juliana, we’re sorry to hear about this issue/experience and we understand how frustrating this must have been.
We’ve opened a case for you under ticket #1035837 and your order number to ensure this is properly reviewed.
Please contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps.
We’re available 24/7 for you, and are here to help every step of the way.
Team AquaTru / Ramon
The customer service representative was…
The customer service representative was friendly, informative, and made the sale.
4 May 2026
Reply from AquaTru
Hello Sara, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love the quality of the water
I love the quality of the water. I feel good about giving my family clean drinking water and I thank you for that. I have only 2 concerns: when the machine is new it runs quietly, but within 6 months it's very, very loud. Also the filters are quite costly and with a family of 4 we are having to change all of them every 6 months. Perhaps I should have purchased a larger model, but that too is quite costly.
1 May 2026
Reply from AquaTru
Hello Andrea, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier. Your feedback truly means a lot to us, and we appreciate you choosing AquaTru.
If your unit is running slowly or making noise, it likely needs maintenance. Please contact our customer service team at 800-220-6570 and request a free descaling kit. This will help reduce the noise and extend the life of your filters.
Best regards,
Team AquaTru / Ramon
Reply from AquaTru
Hello Debbie, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
AquaTru Countertop RO system works well but could use larger tanks
The AquaTru Countertop reverse osmosis system is simple to operate, producing clean water at the push of a button.
It has an internal pump that replenishes the drinking water tap quickly.
The unit is simple to set up, with clear instructions on the setup.
The main drawback is the size of the water tanks (for input and output). Unless you drink only a few glasses of water daily you'll need to refill the intake tank (after discarding the residue) several times a day (which is what I do). This is not big deal but this model is really ideal only for a single user who doesn't need to produce RO water in large quantities. For those with larger needs the under-the-sink model is probably your best bet.
I've liked the countertop model so much that an under-the sink model will soon be installed so that my wife and I have sufficient RO water for our daily needs.
15 April 2026
Reply from AquaTru
Hello Savantgarde, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
LOVE The New RO Filter..!
Placing the order was easy, delivery was quick and the water tastes GREAT..! :)
15 April 2026
Reply from AquaTru
Hello Mark, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I called Aquatru and asked for help…
I called Aquatru and asked for help reactivating the carafe system I had neglected while I was recuperating. Jesus in Customer Service helped me to replace parts & restart my machine. He brought great tasting water back into this house again. I have been an Aquatru customer for over 10 yrs. We are very happy with Aquatru's service and their products. Thanks for solving my problem. Kindness was appreciated.
15 April 2026
Reply from AquaTru
Hello Judy, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
first time buyer
Well the order arrived quickly. it was in great shape. Instructions were simple and clear. Now the Water quality is just amazing. it is so good.
15 April 2026
Reply from AquaTru
Hello Russ, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
I love my new carafe style water filter…
I love my new carafe style water filter from Aqua Tru - I did a TON of research prior to purchasing and found multiple water testing sites that recommended them. It's really excellent!!
15 April 2026
Reply from AquaTru
Hello Emily, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
Reply from AquaTru
Hello Abby, thank you for taking the time to share your experience with us! We’re delighted to hear you are enjoying your purifier.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Ramon
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