Still have not received my pump. I was told Feb. 5th, now it is the 8th. and don't have a delivery date. The rating might go down if I don't receive the pump soon. I did receive the pump a few days... See more
Company replied
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Review summary
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AquaStrong service team has been very helpful in all my questions about the hex075 heat pump. The heat pump has been heating my pool very well. Love the performance and the app to control the tempera... See more
I bought 3 PSP300PM 3 HP, and these pumps are awesome - easy to program, silent and the customer service , very attentive. 5 starts. I had problems with one of them, and they replaced it right away -... See more
Company replied
I would like to start by saying I’m not one to write reviews. This may be my second or third in forty years. We bought a pool heater from Aquastrong and it arrived damaged. Without explaining th... See more
Company replied
3.2
Average
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 month
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I installed this pump
I installed this pump, and while it started up fine, it kept cycling on and off and wouldn't hold pressure, even with the cabin valve closed. The instructions were almost useless, offering no help with pressure settings. After putting in a lot of time and effort, I'm sending it back for a refund - it was a huge disappointment.
12 May 2025
Unprompted review
Pool pump went out while under…
Pool pump went out while under warranty, company refuses to honor warranty.
They ask for details ,which they ignore, 2 attempts.
DO NOT BUY
15 May 2025
Unprompted review
Reply from Aquastrong
Dear customer, we would need some photos and related videos, mainly to understand exactly where the issue lies, so that we can improve our manufacturing process and product quality. Additionally, our company has a procedure that requires supporting documentation before we can proceed to the next step. That said, we will by no means ignore your loss. In fact, as long as you take a rough photo, our after-sales support team member will quickly approve your case — she is quite easy to talk to.
If any other customers see this message, please reach out to us immediately to discuss any issues you may have! We truly want to connect directly with our customers to understand your situation, so that we can find ways to improve.
Bought this 3 hp pool pump 4-22-25
Bought this 3 hp pool pump 4-22-25, nice pump and installed fairly easy. The problem is the built-in timer, which the manufacturer was aware of, gains about twenty minutes a day. This causes problems with my chlorine generator, water flow stops, chlorine generator still running. Reached out to company, said they would send new control panel. It is now 5-27-25, no panel, lots of excuses. wouldn't recommend this product.
24 April 2025
Unprompted review
I tried to return the wrong pool pump i brought and was told tough luck and to sell it on the after amrket
I brought a pool pump that i thought was hardwire to plug directly to the pool timer. The pool pump i received was fitted with a plug to plug directly to an outlet which i do not have by the pool pump. I immediately e-mailed the company to start the return process and from the 1st e-mail they responded by telling me that they can not accept the return because it was opened and used. I responded to their e-mail by telling them that did open it which it what anyone would do to make sure what i brought was in the box, but that i did not use it because it would not connect to my pool pump connection which is supposed to be hardwire. Their response to my e-mail was that they can not accept the return because i opened it and that i need to sell it 2nd hand in the market. I responded to that e-mail stating their policy says that there is a 20% restocking fee which i will gladly pay and the shipping. They responded saying it's my issue and to sell it 2nd hand in the market. They have stopped responding to my e-mail so i got my credit card company involved so that i can get refunded what i'm supposed to get after paying the restock fee. I have all the e-mails saved just incase the company tries to say i'm lying. I have brought another pool pump, but also talked with 3 other companies which all agree that what aquastrong is doing is completely wrong. If anyone is reading this review i urge you to strongly reconsider purchasing anything from this company and buy it from a reputable company instead. You would save yourself the headache, this company does not care about the customer all they care about is your money and once they have it you are stuck with whatever you purchased. I have what i'm going thru can save you from the same drama i am going thru. To the consumer reading this have a good day. TO AQUASTRONG IF YOU ARE READING THIS YOU GOT TO DO BETTER AS A COMPNAY.
29 April 2025
Unprompted review
Reply from Aquastrong
Hello,
We truly appreciate your willingness to communicate with us and share feedback based on your personal experience. It’s actions like yours that help us improve and work better.
Your request has actually sparked a wide discussion within our team. While many colleagues believe we should simply accept the return, we regret to inform you that, in the end, we’re unable to approve it. We'd like to explain our reasoning in detail:
According to AQUASTRONG’s return policy, we do accept returns for non-quality-related reasons if the product is unused, unopened, and does not affect secondary sales. However, a 20% restocking fee applies in such cases. Since the issue here is an incorrect purchase (despite our efforts to make voltage information as clear and prominent as possible to avoid such mistakes), we are unable to process your return.
Those in favor of approving your return argue that we have sufficient resources to cover the cost of your mistaken purchase. However, others disagreed because doing so could infringe on the rights of customers who made correct purchases and are still within the warranty period. AQUASTRONG offers a 2-year warranty, and for products like pool pumps — which have a certain probability of encountering issues due to their nature — we do not hesitate to offer replacements or refunds for genuine quality problems. If we compromise these protections to accommodate mistaken orders, it would be unfair to those customers. And that’s something none of us want to see happen.
At AQUASTRONG, we strive to uphold what is right — and we understand that in today’s world, standing by what’s right is not always easy.
Once again, thank you for your gentlemanly approach. We can sense your rationality and your pursuit of something better through your communication.
Setup was super easy
Setup was super easy - took me just minutes, really straightforward. Plugged it in and it started pumping, just like it said. Works great.
31 January 2025
It was easy and quick to find all my…
It was easy and quick to find all my questions answered about the product. That’s what I like.
8 February 2025
Very dissatisfied with return service
I accidentally ordered 2 swimming pool cover pumps, the first from Amazon, the second directly from the company. Two emails have been sent, no response from your company, regarding returns, return label etc. nothing.Also, after 2 inches of rain this morning my Acquaer pump isn’t working, what do I do?
22 November 2024
Reply from Aquastrong
We sincerely apologize for the unpleasant experience you’ve had. Upon receiving your message, we immediately checked the information in our Amazon backend and company email but couldn’t find any trace of your email. We take all customer service issues very seriously and handle every email, regardless of the issue’s size. Therefore, we suspect that your email might have been overlooked by the system.
Here is our email address: service@aquastrong.co. Please try resending your email (it’s also possible that it went to the spam folder). Alternatively, you can provide us with your email address, and we will proactively reach out to you.
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