The aqua stream water softener engineer was very efficient and pleasant and explained how the system worked. The new water softener is working well and the system is neater than the old one.
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Stephen offered expert advice on choosing a water softener suitable for my family without sales talks. On installation day, Stephen and his team laid the piping configuration so well behind the skirti... See more
Company replied
Our water softener failed, and we asked Aquastream to install a replacement. Stephen arrived right on time and immediately got to work. He stripped out all the previous plumbing and replaced it with a... See more
Company replied
We recently had a water softener and reverse osmosis unit fitted due our water being very hard. Stephen and Lee arrived promptly on the day agreed, laid down dust sheets and carried out the installat... See more
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Company details
Written by the company
Aquastream water softeners are a family run business based in Cambridge. We are a main Authorised Kinetico and Ecowater water softener systems stockist. We service and repair most leading makes of water softeners and offer a salt delivery service.
Contact info
Unit 17 Meridian, Swavesey, CB24 4AE, Cambridge, United Kingdom
- 01954 230898
- service@aquastream-softeners.co.uk
- aquastream-softeners.co.uk
5.0
Excellent
234 reviews
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Excellent service
Excellent service, the cartridges I ordered arrived very quickly and in perfect condition. Great website too, it's easy to find what you want.
28 March 2021
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi
Thank you for your review.
Very pleased you are happy with the service you have received from us.
Regards
Christine
New Kinetico Water Softener - great service.
We have always had great service from Aquastream delivering our salt supplies. When our very old softener gave up we decided to use them to install a new Kinetico Water Softener.
The process to remove the old machine, vastly improve the plumbing connections and install the new one was carried out very professionally.
We now have very soft water and a much improved flow rate.
Thanks very much!
18 March 2021
Unprompted review
Faultless service, faultless product…
Have had two Kinetico Water Softeners since 1993 and needed a replacement for my 2007 model. Having carried-out extensive research and looked at other Brands I decided that Kinetico was again the sensible choice.
I spoke to many dealers all of whom appeared to propagate the usual ‘black-magic’ on pricing and specification that appears to pervade this industry; Aquastream were quite different.
They were very knowledgeable and offered sensible, extremely competitive pricing. The softener arrived in perfect condition on the delivery date and was up and running in no time…
Faultless service, faultless product…
9 March 2021
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi
Thank you for your super review.
We are very pleased you are happy with your new Kinetico water softener and the service we have provided you.
Regards
Christine
Reply from Aquastream Water Softeners Ltd
Dear Mr Brighten
Thank you for taken time to leave us a review on your recent purchase and delivery of salt.
Regards
Christine
Profesional and hassle free installation
They did what they say they would in the time they have told us. Clean and tidy installation with no effort from our side. We have now soft water in the house and, unexpectedly, we are more careful to not waste it.
1 March 2021
Unprompted review
Spot on!
Spot on. Easy to find the (right) part, order acknowledged and notified once shipped.
Was informed that some customers had experienced slight delay with Royal Mail, but it arrived in 2 days.
Very impressive, highly recommended.
17 February 2021
Unprompted review
First class service as always.
This was something like the fourth time I ordered a replacement water filter from Aquastream - my current one having come to the end of its life. As always, first class service. It arrived swiftly and is happily in action.
7 February 2021
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi
Thank you for your review on your Kinetico filter cartridge purchase.
Regards
Christine
Good Experience
This is the second time I have used Aquastream and I am happy to recommend their service. Reasonable price and quick delivery. Full marks
7 February 2021
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi Ian
Thank you for your review on your water filter cartridge purchase.
Regards
Christine
Very efficient and helpful company
Very efficient and helpful company. I ordered just after Christmas and was advised that delivery may have been a bit delayed, but the replacement cartridge arrived the next day. And, when I had a problem fitting (my fault), a service engineer helped me sort it. Whoopee!
29 January 2021
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi Nigel
Thank you for your kind review.
Very pleased you were happy with the service and your filter cartridge is now installed and working.
Regards
Christine
Aquastream are excellent
Aquastream were extremely efficient. They advised us on the best water softener to use and installed this. They had some awkward plumbing to achieve and we asked them to put in an extra mixer tap. All as quoted. We now have wonderful soft water. They were polite, professional and tidy. I wouldn't hesitate to recommend them.
20 January 2021
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi Charlotte
Thank you for taking the time to leave a super review. Very pleased you are happy with your new water softener and installation work we carried out.
Regards
Christine
Reply from Aquastream Water Softeners Ltd
Dear Mr Hales
Thank you for your review.
Regards
Christine
Excellent service
Excellent service. Gave informed advice and are clearly experts. Fitting was extremely professional. No hesitation in recommending
31 December 2020
Unprompted review
Reply from Aquastream Water Softeners Ltd
Hi John
Thank you for your review. Very pleased you are pleased with the installation of your of your new Kinetico water softener.
Regards
Christine
5 star
For the last few yearsI have bought the Kinetico K5 replacement filter set from Aquastream. They have always been the cheapest. Product is also delivered quickly and well packaged. Highly recommended.
13 December 2020
Unprompted review
Fast efficient
29 November 2020
in my opinion simply the best
23 November 2020
Such a pleasure to do business with…
Such a pleasure to do business with this company. Excellent service in all respects.Prompt replies to emails , very competitive prices and speedy delivery times. Would highly recommend.
22 November 2020
Reply from Aquastream Water Softeners Ltd
Hi Geraldine
Thank you for your great review
Regards
Christine
prompt friendly service
9 November 2020
Reply from Aquastream Water Softeners Ltd
Dear Mr Bryan
Thank you for your recent kind review
Regards
Christine
Very good
Very good, delivered on time easy to install and lasts a year. No residue left in kettle.
7 November 2020
Reply from Aquastream Water Softeners Ltd
Hi Sarah
Thank you for your Review.
Regards
Christine
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